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To better understand and solidify the importance of the user within the technological artifact, these designers often create personas' - prototypical users with names, faces, interests and preferences. Personas serve as boundary objects used as conceptual stand-ins for users when team members make design decisions. This article traces the discursive construction of the user' within web design texts and how these texts describe the persona technique. The analysis suggests that the use of personas is motivated as much by political realities within new media organizations, as it is by the desire to address user needs. In addition, it is argued that personas serve to reinscribe the conceptual separation between the user and designer despite technological developments (like Web 2.0) that blur this boundary.", "publicationTitle": "New Media & Society", "publisher": "", "place": "", "date": "February 9, 2010", "volume": "12", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "5IWKT5X7" ], "relations": {}, "dateAdded": "2010-11-01T22:12:08Z", "dateModified": "2010-11-01T22:12:08Z" } }, { "key": "H8STFRK2", "version": 9687, "library": { "type": "group", "id": 8201, "name": "anthrodesign", "links": { "alternate": { "href": 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"conferencePaper", "title": "Implications for design", "creators": [ { "creatorType": "author", "firstName": "Paul", "lastName": "Dourish" } ], "abstractNote": "Although ethnography has become a common approach in HCI research and design, considerable confusion still attends both ethnographic practice and the criteria by which it should be evaluated in HCI. Often, ethnography is seen as an approach to field investigation that can generate requirements for systems development; by that token, the major evaluative criterion for an ethnographic study is the implications it can provide for design. 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