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S/he agrees with the publication under the Creative Commons Attribution 3.0 Unported License (CC-by) (read the human-readable summary or the full licence legal code ). Under the CC-by, authors retain ownership of the copyright for their article, but authors allow anyone unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. No permission is required from the authors or the publishers.", "extra": "Librarians in academic libraries are facing major changes in their work due to, e.g., the internet, digitization, and increasing use of new channels for information retrieval by their most important clients, namely researchers. This creates challenges for librarians: both to deepen their own expertise and to develop innovative service models for their clients. In this paper we present a development project entitled ‘Knotworking in the Library’ from the Helsinki University Library. 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