[ { "key": "PFQQUFSR", "version": 14, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/PFQQUFSR", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/PFQQUFSR", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Nah and Saxton", "parsedDate": "2012-07-31", "numChildren": 2 }, "data": { "key": "PFQQUFSR", "version": 14, "itemType": "journalArticle", "title": "Modeling the adoption and use of social media by nonprofit organizations", "creators": [ { "creatorType": "author", "firstName": "Seungahn", "lastName": "Nah" }, { "creatorType": "author", "firstName": "Gregory D.", "lastName": "Saxton" } ], "abstractNote": "This study examines what drives organizational adoption and use of social media through a model built around four key factors – strategy, capacity, governance and environment. Using Twitter, Facebook, and other data on 100 large US nonprofit organizations, the model is employed to examine the determinants of three key facets of social media utilization: (1) adoption, (2) frequency of use and (3) dialogue. We find that organizational strategies, capacities, governance features and external pressures all play a part in these social media adoption and utilization outcomes. Through its integrated, multi-disciplinary theoretical perspective, this study thus helps foster understanding of which types of organizations are able and willing to adopt and juggle multiple social media accounts, to use those accounts to communicate more frequently with their external publics, and to build relationships with those publics through the sending of dialogic messages.", "publicationTitle": "New Media & Society", "publisher": "", "place": "", "date": "2012-07-31", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "1461444812452411", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "New Media Society", "DOI": "10.1177/1461444812452411", "citationKey": "nahModelingAdoptionUse2012", "url": "http://nms.sagepub.com/content/early/2012/08/07/1461444812452411", "accessDate": "2016-08-22T14:50:21Z", "PMID": "", "PMCID": "", "ISSN": "1461-4448, 1461-7315", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "nms.sagepub.com", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Dialogue", "type": 1 }, { "tag": "Facebook", "type": 1 }, { "tag": "diffusion of innovation", "type": 1 }, { "tag": "new media", "type": 1 }, { "tag": "nonprofit organizations", "type": 1 }, { "tag": "organization−public relations", "type": 1 }, { "tag": "social media", "type": 1 }, { "tag": "technology adoption and use", "type": 1 }, { "tag": "twitter", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/PHG98F8T" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:57Z" } }, { "key": "URVR28ZW", "version": 13, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/URVR28ZW", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/URVR28ZW", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Smith and Gallicano", "parsedDate": "2015-12", "numChildren": 2 }, "data": { "key": "URVR28ZW", "version": 13, "itemType": "journalArticle", "title": "Terms of engagement: Analyzing public engagement with organizations through social media", "creators": [ { "creatorType": "author", "firstName": "Brian G.", "lastName": "Smith" }, { "creatorType": "author", "firstName": "Tiffany Derville", "lastName": "Gallicano" } ], "abstractNote": "Despite the growth of research on social media engagement over the last five years, studies have failed to define exactly what engagement is. While many studies equate engagement with the broad array of social media activities, this study argues that engagement is conceptually distinct, and involves cognitive and emotional immersion that may not characterize all social media usage. This study addresses the need to clarify the concept of social media engagement in both communication research by exploring drivers of this immersive state of social media engagement from the perspective of those who are among the most active in social media: Millennials. The study also explores Millennial consideration of engagement with organizations online. In-depth interviews and focus groups suggest that engagement is driven by information consumption, interest immersion, sense of presence, and social interaction. Furthermore, findings point toward the need to consider the spontaneous nature of online sociability, the relationship between online engagement and the organization–public relationship, and the concept of engagement itself.", "publicationTitle": "Computers in Human Behavior", "publisher": "", "place": "", "date": "December 2015", "volume": "53", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "82-90", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Computers in Human Behavior", "DOI": "10.1016/j.chb.2015.05.060", "citationKey": "smithTermsEngagementAnalyzing2015", "url": "http://www.sciencedirect.com/science/article/pii/S0747563215004756", "accessDate": "2016-08-31T02:05:13Z", "PMID": "", "PMCID": "", "ISSN": "0747-5632", "archive": "", "archiveLocation": "", "shortTitle": "Terms of engagement", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Engagement", "type": 1 }, { "tag": "Internet", "type": 1 }, { "tag": "Organization–public relationships", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/7MDC5EHI" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:57Z" } }, { "key": "X59HHTF3", "version": 19, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/X59HHTF3", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/X59HHTF3", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Voida et al.", "parsedDate": "2011", "numChildren": 1 }, "data": { "key": "X59HHTF3", "version": 19, "itemType": "conferencePaper", "title": "Homebrew Databases: Complexities of Everyday Information Management in Nonprofit Organizations", "creators": [ { "creatorType": "author", "firstName": "Amy", "lastName": "Voida" }, { "creatorType": "author", "firstName": "Ellie", "lastName": "Harmon" }, { "creatorType": "author", "firstName": "Ban", "lastName": "Al-Ani" } ], "abstractNote": "Many people manage a complex assortment of digital information in their lives. Volunteer coordinators at nonprofit organizations are no exception; they collectively manage information about millions of volunteers every year. Yet current information management systems are insufficient for their needs. In this paper, we present results of a qualitative study of the information management practices of volunteer coordinators. We identify the resource constraints and the diverse and fluid information needs, stakeholders, and work contexts that motivate their information management strategies. We characterize the assemblages of information systems that volunteer coordinators have created to satisfice their needs as 'homebrew databases.' Finally, we identify additional information management challenges that result from the use of these 'homebrew databases,' highlighting deficiencies in the appropriateness and usability of databases and information management systems, more generally.", "proceedingsTitle": "Proceedings of the SIGCHI Conference on Human Factors in Computing Systems", "conferenceName": "", "publisher": "ACM", "place": "New York, NY, USA", "date": "2011", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "915–924", "series": "CHI '11", "seriesNumber": "", "DOI": "10.1145/1978942.1979078", "ISBN": "978-1-4503-0228-9", "citationKey": "voidaHomebrewDatabasesComplexities2011", "url": "http://doi.acm.org/10.1145/1978942.1979078", "accessDate": "2016-08-31T02:38:50Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Homebrew Databases", "language": "", "libraryCatalog": "ACM Digital Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "homebrew databases", "type": 1 }, { "tag": "information management", "type": 1 }, { "tag": "nonprofit", "type": 1 }, { "tag": "npo", "type": 1 }, { "tag": "volunteer coordination", "type": 1 }, { "tag": "volunteer management.", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/KC6CCBHF" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:56Z" } }, { "key": "Q5HE88EX", "version": 18, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/Q5HE88EX", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/Q5HE88EX", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Briones et al.", "parsedDate": "2011-03", "numChildren": 1 }, "data": { "key": "Q5HE88EX", "version": 18, "itemType": "journalArticle", "title": "Keeping up with the digital age: How the American Red Cross uses social media to build relationships", "creators": [ { "creatorType": "author", "firstName": "Rowena L.", "lastName": "Briones" }, { "creatorType": "author", "firstName": "Beth", "lastName": "Kuch" }, { "creatorType": "author", "firstName": "Brooke Fisher", "lastName": "Liu" }, { "creatorType": "author", "firstName": "Yan", "lastName": "Jin" } ], "abstractNote": "Forty individuals from the American Red Cross were interviewed to explore the use of social media in communicating with key publics. Results show that practicing public relations through social media is effective and necessary in the emerging digital age, as shown through the Red Cross’ development of a two-way dialogue with younger constituents, the media, and the community. This two-way dialogue has been accomplished primarily through Twitter and Facebook, with barriers such as lack of staff and time, and opportunities to improve National Headquarters and local chapter relations. The insights shared by the American Red Cross are useful for both public relations scholars and professionals to help them understand and apply social media practices to build strong, lasting relationships.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "March 2011", "volume": "37", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "37-43", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10.1016/j.pubrev.2010.12.006", "citationKey": "brionesKeepingDigitalAge2011", "url": "http://www.sciencedirect.com/science/article/pii/S0363811110001335", "accessDate": "2016-08-22T14:50:11Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "Keeping up with the digital age", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "American Red Cross", "type": 1 }, { "tag": "Communication", "type": 1 }, { "tag": "Dialogic relationships", "type": 1 }, { "tag": "Dialogue", "type": 1 }, { "tag": "PUBLIC relations", "type": 1 }, { "tag": "Relationship management", "type": 1 }, { "tag": "Relationships", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/2HS9Z69Q" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:56Z" } }, { "key": "GREDE38U", "version": 17, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/GREDE38U", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/GREDE38U", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Guo and Saxton", "parsedDate": "2013-01-08", "numChildren": 2 }, "data": { "key": "GREDE38U", "version": 17, "itemType": "journalArticle", "title": "Tweeting Social Change: How Social Media Are Changing Nonprofit Advocacy", "creators": [ { "creatorType": "author", "firstName": "Chao", "lastName": "Guo" }, { "creatorType": "author", "firstName": "Gregory D.", "lastName": "Saxton" } ], "abstractNote": "How are nonprofit organizations utilizing social media to engage in advocacy work? We address this question by investigating the social media use of 188 501(c)(3) advocacy organizations. After briefly examining the types of social media technologies employed, we turn to an in-depth examination of the organizations’ use of Twitter. This in-depth message-level analysis is twofold: A content analysis that examines the prevalence of previously identified communicative and advocacy constructs in nonprofits’ social media messages; and an inductive analysis that explores the unique features and dynamics of social media-based advocacy and identifies new organizational practices and forms of communication heretofore unseen in the literature.", "publicationTitle": "Nonprofit and Voluntary Sector Quarterly", "publisher": "", "place": "", "date": "2013-01-08", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "0899764012471585", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Nonprofit and Voluntary Sector Quarterly", "DOI": "10.1177/0899764012471585", "citationKey": "guoTweetingSocialChange2013", "url": "http://nvs.sagepub.com/content/early/2013/01/04/0899764012471585", "accessDate": "2016-08-22T14:50:32Z", "PMID": "", "PMCID": "", "ISSN": "0899-7640, 1552-7395", "archive": "", "archiveLocation": "", "shortTitle": "Tweeting Social Change", "language": "en", "libraryCatalog": "nvs.sagepub.com", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/P8TGNZ4K" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:56Z" } }, { "key": "65BC3FE8", "version": 16, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/65BC3FE8", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/65BC3FE8", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Gao", "parsedDate": "2016-06-29", "numChildren": 1 }, "data": { "key": "65BC3FE8", "version": 16, "itemType": "journalArticle", "title": "Social Media as a Communication Strategy: Content Analysis of Top Nonprofit Foundations’ Micro-blogs in China", "creators": [ { "creatorType": "author", "firstName": "Fangfang", "lastName": "Gao" } ], "abstractNote": "As Web 2.0 has become a trend, an increasing number of nonprofit foundations in China have started to utilize social media for strategic communication. Based on a quantitative content analysis, this study examines how social media, more specifically Sina Weibo, was used by the top 300 nonprofit public-fundraising foundations in China to advance their missions. Message strategy and dialogic communication strategy used to build and maintain organization-public relationships were identified. The result shows that top nonprofit foundations in China mainly relied on Sina Weibo to disseminate information, promoting issues and activities as well as calling for help. Two-way communication process and dialogic loops between foundations and audience were revealed. Audio, video, emotional appeals, dialogic, and interactive features have not been fully utilized, although micro-blog posts with certain multimedia and dialogic/interactive features were significantly more likely to be commented, shared, and liked. The implications of the findings are discussed.", "publicationTitle": "International Journal of Strategic Communication", "publisher": "", "place": "", "date": "June 29, 2016", "volume": "0", "issue": "0", "section": "", "partNumber": "", "partTitle": "", "pages": "1-17", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/1553118x.2016.1196693", "citationKey": "gaoSocialMediaCommunication2016", "url": "http://dx.doi.org/10.1080/1553118X.2016.1196693", "accessDate": "2016-08-31T02:14:58Z", "PMID": "", "PMCID": "", "ISSN": "1553-118X", "archive": "", "archiveLocation": "", "shortTitle": "Social Media as a Communication Strategy", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/8QXCNQHM" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:56Z" } }, { "key": "M925WV6A", "version": 15, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/M925WV6A", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/M925WV6A", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Kase et al.", "parsedDate": "2008", "numChildren": 1 }, "data": { "key": "M925WV6A", "version": 15, "itemType": "conferencePaper", "title": "Sustainable Informal It Learning in Community-based Nonprofits", "creators": [ { "creatorType": "author", "firstName": "Sue E.", "lastName": "Kase" }, { "creatorType": "author", "firstName": "Yang", "lastName": "Zhang" }, { "creatorType": "author", "firstName": "John M.", "lastName": "Carroll" }, { "creatorType": "author", "firstName": "Mary Beth", "lastName": "Rosson" } ], "abstractNote": "Nonprofit organizations (NPOs) play a substantial role in the economies of many countries, in the delivery of social services, and in many quasi-government functions. But NPOs face many resource challenges; for example, they depend on volunteer labor that is often under-trained and has high turnover resulting in limited knowledge acquisition and decreased sustainability. Ethnographic data from a three-year multi-organizational analysis reveals the occurrence of social and technical patterns during informal technology learning. Construction of a pattern schema grounded in organizational learning and activity theories will enable the development of lightweight interventions in establishing information technology sustainability, self-directed learning, and management processes in NPOs.", "proceedingsTitle": "CHI '08 Extended Abstracts on Human Factors in Computing Systems", "conferenceName": "", "publisher": "ACM", "place": "New York, NY, USA", "date": "2008", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "3435–3440", "series": "CHI EA '08", "seriesNumber": "", "DOI": "10.1145/1358628.1358870", "ISBN": "978-1-60558-012-8", "citationKey": "kaseSustainableInformalIt2008", "url": "http://doi.acm.org/10.1145/1358628.1358870", "accessDate": "2016-08-31T02:44:18Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "ACM Digital Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "informal learning", "type": 1 }, { "tag": "nonprofits", "type": 1 }, { "tag": "participatory design", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/PA5ZAAKK" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:56Z" } }, { "key": "RVWAB5XM", "version": 23, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/RVWAB5XM", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/RVWAB5XM", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Auger", "parsedDate": "2013-11", "numChildren": 2 }, "data": { "key": "RVWAB5XM", "version": 23, "itemType": "journalArticle", "title": "Fostering democracy through social media: Evaluating diametrically opposed nonprofit advocacy organizations’ use of Facebook, Twitter, and YouTube", "creators": [ { "creatorType": "author", "firstName": "Giselle A.", "lastName": "Auger" } ], "abstractNote": "Nonprofit organizations contribute to a democratic society by allowing those with diverse opinions to assemble and voice these ideas. Social media has provided an extensive new marketplace in which such organizations can give voice to their ideas. Thus the purpose of this study was to explore and assess the use of social media (Facebook, Twitter, and YouTube) for advocacy by nonprofit organizations with diametrically opposed points-of-view on two social issues, the pro-gun/gun control issue and the pro-choice/pro-life issue. Results of this study indicate that nonprofit advocacy organizations are using social media to ethically persuade people to their point of view, for the most part through use of one-way communication. Moreover, organizations are using the various social media for different purposes, providing thanks and recognition on Twitter, and soliciting feedback and other two-way communication with stakeholders on Facebook. Use of authority figures to communicate messages is generally reserved for YouTube.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "November 2013", "volume": "39", "issue": "4", "section": "", "partNumber": "", "partTitle": "", "pages": "369-376", "series": "Public Relations and Democracy", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10.1016/j.pubrev.2013.07.013", "citationKey": "augerFosteringDemocracySocial2013", "url": "http://www.sciencedirect.com/science/article/pii/S0363811113001021", "accessDate": "2016-08-31T20:55:08Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "Fostering democracy through social media", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Facebook", "type": 1 }, { "tag": "Nonprofit advocacy", "type": 1 }, { "tag": "Persuasion", "type": 1 }, { "tag": "Propaganda", "type": 1 }, { "tag": "YouTube", "type": 1 }, { "tag": "twitter", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/RID72MAG" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:55Z" } }, { "key": "ZCZJMGVN", "version": 22, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/ZCZJMGVN", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/ZCZJMGVN", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Voida et al.", "parsedDate": "2012", "numChildren": 1 }, "data": { "key": "ZCZJMGVN", "version": 22, "itemType": "conferencePaper", "title": "Bridging Between Organizations and the Public: Volunteer Coordinators' Uneasy Relationship with Social Computing", "creators": [ { "creatorType": "author", "firstName": "Amy", "lastName": "Voida" }, { "creatorType": "author", "firstName": "Ellie", "lastName": "Harmon" }, { "creatorType": "author", "firstName": "Ban", "lastName": "Al-Ani" } ], "abstractNote": "We present the results of a qualitative study of the use of social computing technologies by volunteer coordinators at nonprofit organizations. The work of volunteer coordinators is bridge-building work - bringing together numerous public constituencies as well as constituencies within their organizations. One might expect this class of work to be well supported by social software, some of which has been found to enable bridging social capital. However, we find that, in many ways, this class of technology fails to adequately support volunteer coordinators' bridge-building work. We discuss a number of strategies for bridge-building via social computing technologies, numerous challenges faced by volunteer coordinators in their use of these technologies, and opportunities for designing social software to better support bridge-building between organizations and the public.", "proceedingsTitle": "Proceedings of the SIGCHI Conference on Human Factors in Computing Systems", "conferenceName": "", "publisher": "ACM", "place": "New York, NY, USA", "date": "2012", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "1967–1976", "series": "CHI '12", "seriesNumber": "", "DOI": "10.1145/2207676.2208341", "ISBN": "978-1-4503-1015-4", "citationKey": "voidaBridgingOrganizationsPublic2012", "url": "http://doi.acm.org/10.1145/2207676.2208341", "accessDate": "2016-08-31T02:36:41Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Bridging Between Organizations and the Public", "language": "", "libraryCatalog": "ACM Digital Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "nonprofit", "type": 1 }, { "tag": "npo", "type": 1 }, { "tag": "social computing", "type": 1 }, { "tag": "volunteer coordination", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/3KFHFKRJ" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:55Z" } }, { "key": "9AA6QK5R", "version": 21, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/9AA6QK5R", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/9AA6QK5R", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Lovejoy and Saxton", "parsedDate": "2012-04-01", "numChildren": 2 }, "data": { "key": "9AA6QK5R", "version": 21, "itemType": "journalArticle", "title": "Information, Community, and Action: How Nonprofit Organizations Use Social Media*", "creators": [ { "creatorType": "author", "firstName": "Kristen", "lastName": "Lovejoy" }, { "creatorType": "author", "firstName": "Gregory D.", "lastName": "Saxton" } ], "abstractNote": "The rapid diffusion of “microblogging” services such as Twitter is ushering in a new era of possibilities for organizations to communicate with and engage their core stakeholders and the general public. To enhance understanding of the communicative functions microblogging serves for organizations, this study examines the Twitter utilization practices of the 100 largest nonprofit organizations in the United States. The analysis reveals there are three key functions of microblogging updates—“information,”“community,” and “action.” Though the informational use of microblogging is extensive, nonprofit organizations are better at using Twitter to strategically engage their stakeholders via dialogic and community-building practices than they have been with traditional websites. The adoption of social media appears to have engendered new paradigms of public engagement.", "publicationTitle": "Journal of Computer-Mediated Communication", "publisher": "", "place": "", "date": "April 1, 2012", "volume": "17", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "337-353", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1111/j.1083-6101.2012.01576.x", "citationKey": "lovejoyInformationCommunityAction2012", "url": "http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.2012.01576.x/abstract", "accessDate": "2016-08-22T14:50:28Z", "PMID": "", "PMCID": "", "ISSN": "1083-6101", "archive": "", "archiveLocation": "", "shortTitle": "Information, Community, and Action", "language": "en", "libraryCatalog": "Wiley Online Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "microblogging", "type": 1 }, { "tag": "nonprofit organizations", "type": 1 }, { "tag": "organization-public relations", "type": 1 }, { "tag": "organizational communication", "type": 1 }, { "tag": "social media", "type": 1 }, { "tag": "stakeholder relations", "type": 1 }, { "tag": "twitter", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/X9ZZ29FA" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:55Z" } }, { "key": "3H2JJQV2", "version": 20, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/3H2JJQV2", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/3H2JJQV2", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Waters and Jamal", "parsedDate": "2011-09", "numChildren": 1 }, "data": { "key": "3H2JJQV2", "version": 20, "itemType": "journalArticle", "title": "Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates", "creators": [ { "creatorType": "author", "firstName": "Richard D.", "lastName": "Waters" }, { "creatorType": "author", "firstName": "Jia Y.", "lastName": "Jamal" } ], "abstractNote": "Many of the relationship cultivation strategies and the dialogic principles assume symmetrical communication is taking place. However, significant amounts of information are shared in a one-way manner. Although they have fallen out of favor with many academics, the four models of public relations can provide significant insights into how organizations communicate. Using the models as the guiding framework, this brief study examines how nonprofit organizations from the Philanthropy 200 communicate on Twitter. The findings reveal that the organizations are more likely to use one-way models despite the potential for dialogue and community building on the social networking site.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "September 2011", "volume": "37", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "321-324", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10.1016/j.pubrev.2011.03.002", "citationKey": "watersTweetTweetTweet2011", "url": "http://www.sciencedirect.com/science/article/pii/S0363811111000361", "accessDate": "2016-08-22T14:50:36Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "Tweet, tweet, tweet", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "nonprofit organizations", "type": 1 }, { "tag": "organizational communication", "type": 1 }, { "tag": "social media", "type": 1 }, { "tag": "twitter", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/HG8HVSNQ" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:55Z" } }, { "key": "PNN5THW8", "version": 27, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/PNN5THW8", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/PNN5THW8", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Waters and Lo", "parsedDate": "2012-11-01", "numChildren": 1 }, "data": { "key": "PNN5THW8", "version": 27, "itemType": "journalArticle", "title": "Exploring the Impact of Culture in the Social Media Sphere: A Content Analysis of Nonprofit Organizations’ Use of Facebook", "creators": [ { "creatorType": "author", "firstName": "Richard D.", "lastName": "Waters" }, { "creatorType": "author", "firstName": "Kevin D.", "lastName": "Lo" } ], "abstractNote": "Through a content analysis of 225 nonprofit organizations’ Facebook profiles, the current study examines the impact of cultural orientation when it comes to American, Chinese, and Turkish nonprofit organizations’ behavior and communication patterns in the social media sphere. Specifically, the research explored how organizations disclose information about themselves and those managing their Facebook presence, promoting organizational news and accomplishments, and stakeholder engagement in relation to their context, performance, and collectivist/individualist natures, respectively. The study found mixed support for the impact of traditional cultural expectations indicating that the global connectivity of social media may be contributing to blurred cultural boundaries in favor of a virtual culture that promotes the global community.", "publicationTitle": "Journal of Intercultural Communication Research", "publisher": "", "place": "", "date": "November 1, 2012", "volume": "41", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "297-319", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/17475759.2012.728772", "citationKey": "watersExploringImpactCulture2012", "url": "http://dx.doi.org/10.1080/17475759.2012.728772", "accessDate": "2016-08-22T14:50:40Z", "PMID": "", "PMCID": "", "ISSN": "1747-5759", "archive": "", "archiveLocation": "", "shortTitle": "Exploring the Impact of Culture in the Social Media Sphere", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/T9FKPBRF" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:54Z" } }, { "key": "JQ8KM6BM", "version": 26, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/JQ8KM6BM", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/JQ8KM6BM", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Cho et al.", "parsedDate": "2014-09", "numChildren": 1 }, "data": { "key": "JQ8KM6BM", "version": 26, "itemType": "journalArticle", "title": "Public engagement with nonprofit organizations on Facebook", "creators": [ { "creatorType": "author", "firstName": "Moonhee", "lastName": "Cho" }, { "creatorType": "author", "firstName": "Tiffany", "lastName": "Schweickart" }, { "creatorType": "author", "firstName": "Abigail", "lastName": "Haase" } ], "abstractNote": "Explicating Facebook's engagement features, this study explored whether organizational message strategies based on the four models of public relations have an impact on the different levels of public engagement. The study found that publics demonstrate high levels of engagement with organizational messages when two-way symmetrical communication is used, compared to public information or two-way asymmetrical models. The study also provided practical implications for nonprofit practitioners to engage with publics via social media.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "September 2014", "volume": "40", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "565-567", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10.1016/j.pubrev.2014.01.008", "citationKey": "choPublicEngagementNonprofit2014", "url": "http://www.sciencedirect.com/science/article/pii/S0363811114000241", "accessDate": "2016-08-22T14:50:45Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Message strategies", "type": 1 }, { "tag": "Public engagement", "type": 1 }, { "tag": "nonprofit organizations", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/7UQ73ZJ2" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:54Z" } }, { "key": "QJX3RXEN", "version": 25, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/QJX3RXEN", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/QJX3RXEN", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Brengarth and Mujkic", "parsedDate": "2016-01", "numChildren": 2 }, "data": { "key": "QJX3RXEN", "version": 25, "itemType": "journalArticle", "title": "WEB 2.0: How social media applications leverage nonprofit responses during a wildfire crisis", "creators": [ { "creatorType": "author", "firstName": "Lauren Bacon", "lastName": "Brengarth" }, { "creatorType": "author", "firstName": "Edin", "lastName": "Mujkic" } ], "abstractNote": "This study examines how Web 2.0 applications were used during a catastrophic wildfire in the Western United States that claimed two human lives, more than 18,000 acres of land and nearly 350 homes. The study sheds light on how Web 2.0 applications were applied as a tool to transmit information while the disaster was unfolding. This research highlights unique nonprofit cases that inform the role and reliability of Web 2.0 applications during a crisis, and the roles that nonprofit organizations and the general public play while facing a dire emergency. In the cases presented, Web 2.0 applications served as a bridge between first responders, the population in immediate wildfire danger, and the citizens who were trying to help, resulting in saved lives, property, and natural resources. By combining existing literature and collected qualitative data, the researchers argue that Web 2.0 applications represent flexible communication tools for transmission of timely information during a crisis situation.", "publicationTitle": "Computers in Human Behavior", "publisher": "", "place": "", "date": "January 2016", "volume": "54", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "589-596", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Computers in Human Behavior", "DOI": "10.1016/j.chb.2015.07.010", "citationKey": "brengarthWEBHowSocial2016", "url": "http://www.sciencedirect.com/science/article/pii/S0747563215300212", "accessDate": "2016-08-31T01:58:14Z", "PMID": "", "PMCID": "", "ISSN": "0747-5632", "archive": "", "archiveLocation": "", "shortTitle": "WEB 2.0", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Crisis communication", "type": 1 }, { "tag": "Nonprofit organization (NPO)", "type": 1 }, { "tag": "Web 2.0", "type": 1 }, { "tag": "Wildfire", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/GRKTVJJJ" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:54Z" } }, { "key": "EGCB5VVH", "version": 24, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/EGCB5VVH", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/EGCB5VVH", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Uzunoğlu and Misci Kip", "parsedDate": "2014-03", "numChildren": 1 }, "data": { "key": "EGCB5VVH", "version": 24, "itemType": "journalArticle", "title": "Building relationships through websites: A content analysis of Turkish environmental non-profit organizations’ (NPO) websites", "creators": [ { "creatorType": "author", "firstName": "Ebru", "lastName": "Uzunoğlu" }, { "creatorType": "author", "firstName": "Sema", "lastName": "Misci Kip" } ], "abstractNote": "This paper provides insight into the dialogic potential of Turkish environmental NPO websites, including social media adoption. However, 23 of 50 websites examined failed to meet half the criteria for building relationships (n 35). Of 19 sites with connections to social media, 16 used new media potentialities, however only four met all social media adoption criteria.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "March 2014", "volume": "40", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "113-115", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10.1016/j.pubrev.2013.06.001", "citationKey": "uzunogluBuildingRelationshipsWebsites2014", "url": "http://www.sciencedirect.com/science/article/pii/S0363811113000842", "accessDate": "2016-08-31T01:59:27Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "Building relationships through websites", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Building relationships", "type": 1 }, { "tag": "Dialogic communication", "type": 1 }, { "tag": "Non-profit organizations", "type": 1 }, { "tag": "Websites", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/9JBNRFTZ" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:54Z" } }, { "key": "G243Z5W4", "version": 28, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/G243Z5W4", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/G243Z5W4", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Erete et al.", "parsedDate": "2016", "numChildren": 1 }, "data": { "key": "G243Z5W4", "version": 28, "itemType": "conferencePaper", "title": "Storytelling with Data: Examining the Use of Data by Non-Profit Organizations", "creators": [ { "creatorType": "author", "firstName": "Sheena", "lastName": "Erete" }, { "creatorType": "author", "firstName": "Emily", "lastName": "Ryou" }, { "creatorType": "author", "firstName": "Geoff", "lastName": "Smith" }, { "creatorType": "author", "firstName": "Khristina Marie", "lastName": "Fassett" }, { "creatorType": "author", "firstName": "Sarah", "lastName": "Duda" } ], "abstractNote": "Despite the growing promotion of the “open data” movement, the collection, cleaning, management, interpretation, and dissemination of open data is laborious and cost intensive, particularly for non-profits with limited resources. In this paper, we describe how non-profit organizations (NPOs) use open data, building on prior literature that focuses on understanding challenges that NPOs face. Based on 15 interviews of staff from 10 NPOs, our results suggest that NPOs use data to develop narratives to build a case for support from grantors and other stakeholders. We then present empirical results based on the usage of a data portal we created, which suggests that technologies should be designed to not only make data accessible, but also to facilitate communication and support relationships between expert data analysts and NPOs.", "proceedingsTitle": "Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing", "conferenceName": "", "publisher": "ACM", "place": "New York, NY, USA", "date": "2016", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "1273–1283", "series": "CSCW '16", "seriesNumber": "", "DOI": "10.1145/2818048.2820068", "ISBN": "978-1-4503-3592-8", "citationKey": "ereteStorytellingDataExamining2016", "url": "http://doi.acm.org/10.1145/2818048.2820068", "accessDate": "2016-08-31T02:35:16Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Storytelling with Data", "language": "", "libraryCatalog": "ACM Digital Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "NPOs", "type": 1 }, { "tag": "Non-profit organizations", "type": 1 }, { "tag": "open data", "type": 1 }, { "tag": "storytelling", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/JMNQNMTX" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2024-03-17T23:46:53Z" } }, { "key": "84BD53ZW", "version": 29, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/84BD53ZW", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/84BD53ZW", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Muralidharan et al.", "parsedDate": "2011-06", "numChildren": 2 }, "data": { "key": "84BD53ZW", "version": 29, "itemType": "journalArticle", "title": "Hope for Haiti: An analysis of Facebook and Twitter usage during the earthquake relief efforts", "creators": [ { "creatorType": "author", "firstName": "Sidharth", "lastName": "Muralidharan" }, { "creatorType": "author", "firstName": "Leslie", "lastName": "Rasmussen" }, { "creatorType": "author", "firstName": "Daniel", "lastName": "Patterson" }, { "creatorType": "author", "firstName": "Jae-Hwa", "lastName": "Shin" } ], "abstractNote": "The Haitian earthquake devastated the small island of Hispaniola, leaving thousands dead and billions of dollars in property damage. The earthquake also ignited a firestorm of social media use by organizations. By applying framing theory to the analysis of Facebook posts and tweets sent by nonprofits and media organizations, this study discovered differences between nonprofits and media in terms of social media use. Nonprofits and media organizations used information dissemination and disclosure effectively, but failed to capitalize on the innate two-way communication nature of social media.", "publicationTitle": "Public Relations Review", "publisher": "", "place": "", "date": "June 2011", "volume": "37", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "175-177", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Relations Review", "DOI": "10/dz65mf", "citationKey": "muralidharanHopeHaitiAnalysis2011", "url": "http://www.sciencedirect.com/science/article/pii/S0363811111000294", "accessDate": "2016-09-07T21:35:22Z", "PMID": "", "PMCID": "", "ISSN": "0363-8111", "archive": "", "archiveLocation": "", "shortTitle": "Hope for Haiti", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Crisis communication", "type": 1 }, { "tag": "Framing", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": {}, "dateAdded": "2016-09-07T21:35:22Z", "dateModified": "2021-11-02T16:07:16Z" } }, { "key": "M4ZSJJ4Q", "version": 30, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/M4ZSJJ4Q", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/M4ZSJJ4Q", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Carboni and Maxwell", "parsedDate": "2015-03-02", "numChildren": 2 }, "data": { "key": "M4ZSJJ4Q", "version": 30, "itemType": "journalArticle", "title": "Effective Social Media Engagement for Nonprofits: What Matters?", "creators": [ { "creatorType": "author", "firstName": "Julia L.", "lastName": "Carboni" }, { "creatorType": "author", "firstName": "Sarah P.", "lastName": "Maxwell" } ], "abstractNote": "We employ public management relationship theory to examine how nonprofits can effectively engage social media stakeholders in two-way communication. Though many nonprofit organizations have a social media presence, there is variance in how well organizations use social media to engage stakeholders. Simply having a social media presence is not enough to engage stakeholders.  We examine Facebook posts of a stratified random sample of youth development organizations to determine what predicts stakeholder engagement. We find the type of Facebook post is a significant predictor of stakeholder engagement.  Longer posts also significantly predict increased stakeholder engagement.  At the organizational level, having many posts is a significant negative predictor of stakeholder engagement, indicating that users may feel bombarded and are less likely to engage.  Increased organizational spending on advertising as a proportion of total budget is positively associated with stakeholder engagement.", "publicationTitle": "Journal of Public and Nonprofit Affairs", "publisher": "", "place": "", "date": "2015/03/02", "volume": "1", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "18-28", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10/gmzf8b", "citationKey": "carboniEffectiveSocialMedia2015", "url": "http://www.jpna.org/index.php/jpna/article/view/29", "accessDate": "2016-09-01T16:39:17Z", "PMID": "", "PMCID": "", "ISSN": "2381-3717", "archive": "", "archiveLocation": "", "shortTitle": "Effective Social Media Engagement for Nonprofits", "language": "en", "libraryCatalog": "www.jpna.org", "callNumber": "", "rights": "Copyright (c)", "extra": "", "tags": [ { "tag": "nonprofit communications", "type": 1 }, { "tag": "public management relationship theory", "type": 1 }, { "tag": "social media", "type": 1 }, { "tag": "stakeholder engagement", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/UP5684NN" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2021-11-02T16:07:15Z" } }, { "key": "QZQUV9HS", "version": 31, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/QZQUV9HS", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/QZQUV9HS", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Hou and Lampe", "parsedDate": "2015", "numChildren": 1 }, "data": { "key": "QZQUV9HS", "version": 31, "itemType": "conferencePaper", "title": "Social Media Effectiveness for Public Engagement: Example of Small Nonprofits", "creators": [ { "creatorType": "author", "firstName": "Youyang", "lastName": "Hou" }, { "creatorType": "author", "firstName": "Cliff", "lastName": "Lampe" } ], "abstractNote": "Social media sites are increasingly adopted by small nonprofit organizations (NPOs) to help them meet their public engagement goals. However, several characteristics of small organizations make it hard for them to effectively use social media sites. We present findings from interviews with 26 small NPOs' social media professionals on how they use multiple social media sites to support public engagement. Small NPOs use multiple social media sites to engage with different stakeholders toward various ends. However, these NPOs are not using social media to its full potential with regard to community-building and action mobilization. Several challenges in small NPOs, such as ineffective measurement of social media performance, deficient organizational resources, and lack of control over work, lead to strong tensions between social media engagement strategies and outcomes. Drawing on these findings, we present several practical implications for the design of successful public engagement social media tools.", "proceedingsTitle": "Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems", "conferenceName": "", "publisher": "ACM", "place": "New York, NY, USA", "date": "2015", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "3107–3116", "series": "CHI '15", "seriesNumber": "", "DOI": "10/gmzf8c", "ISBN": "978-1-4503-3145-6", "citationKey": "houSocialMediaEffectiveness2015", "url": "http://doi.acm.org/10.1145/2702123.2702557", "accessDate": "2016-08-31T02:39:42Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Social Media Effectiveness for Public Engagement", "language": "", "libraryCatalog": "ACM Digital Library", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "nonprofit organization", "type": 1 }, { "tag": "organization", "type": 1 }, { "tag": "social media", "type": 1 } ], "collections": [ "QUG7ZFMI" ], "relations": { "owl:sameAs": "http://zotero.org/groups/30516/items/ND4XXPGK" }, "dateAdded": "2016-09-07T20:48:05Z", "dateModified": "2021-11-02T16:07:14Z" } }, { "key": "733IX6KB", "version": 32, "library": { "type": "group", "id": 686531, "name": "NPO CHI paper", "links": { "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/686531/items/733IX6KB", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/npo_chi_paper/items/733IX6KB", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2242022, "username": "cicirao", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/cicirao", "type": "text/html" } } }, "lastModifiedByUser": { "id": 1829757, "username": "jbguberman", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/jbguberman", "type": "text/html" } } }, "creatorSummary": "Svensson et al.", "parsedDate": "2015-12-01", "numChildren": 2 }, "data": { "key": "733IX6KB", "version": 32, "itemType": "journalArticle", "title": "Twitter as a Communication Tool for Nonprofits A Study of Sport-for-Development Organizations", "creators": [ { "creatorType": "author", "firstName": "Per G.", "lastName": "Svensson" }, { "creatorType": "author", "firstName": "Tara Q.", "lastName": "Mahoney" }, { "creatorType": "author", "firstName": "Marion E.", "lastName": "Hambrick" } ], "abstractNote": "Previous research suggests sport-for-development organizations strategically aim to engage people through social media in hopes of generating increased offline support (Thorpe & Rinehart, 2013). Using the framework set forth by Lovejoy and Saxton (2012), the purpose of this study was to explore how nonprofit organizations use Twitter to disseminate information, build engagement, and facilitate action. A content analysis of 3,233 tweets revealed a larger proportion of interactive communication, yet one-way communication was the most common function. Overall, the use of social media to facilitate action among stakeholders was scarce, but the way organizations used Twitter to provide information, interact with followers, and create a call for action varied considerably among them. Interestingly, these differences were not associated with annual revenue, organizational age, targeted social issues, or number of countries of operation. 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