[ { "key": "4QY365H2", "version": 738, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/4QY365H2", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/4QY365H2", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "lastModifiedByUser": { "id": 537726, "username": "armuro", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/armuro", "type": "text/html" } } }, "creatorSummary": "Lin et al.", "parsedDate": "2022-06-27", "numChildren": 1 }, "data": { "key": "4QY365H2", "version": 738, "itemType": "journalArticle", "title": "A Source You Prefer, or Majority? Investigating User Responses to Conflicting Opinions in Multi-Platform Restaurant-Review Lists", "creators": [ { "creatorType": "author", "firstName": "Tzu-Hao", "lastName": "Lin" }, { "creatorType": "author", "firstName": "Yen-Yun", "lastName": "Liu" }, { "creatorType": "author", "firstName": "Hong-Han", "lastName": "Shuai" }, { "creatorType": "author", "firstName": "Fang-Hsin", "lastName": "Hsu" }, { "creatorType": "author", "firstName": "Yung-Ju", "lastName": "Chang" } ], "abstractNote": "", "publicationTitle": "International Journal of Human–Computer Interaction", "publisher": "Taylor & Francis", "place": "", "date": "2022-06-27", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "1-16", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "International Journal of Human–Computer Interaction", "DOI": "10.1080/10447318.2022.2090613", "citationKey": "", "url": "https://doi.org/10.1080/10447318.2022.2090613", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "1044-7318", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "U2JATKWG" ], "relations": {}, "dateAdded": "2022-10-18T14:33:00Z", "dateModified": "2022-10-18T14:33:00Z" } }, { "key": "LQ9HGYDC", "version": 734, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/LQ9HGYDC", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/LQ9HGYDC", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/4QY365H2", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "LQ9HGYDC", "version": 734, "parentItem": "4QY365H2", "itemType": "note", "note": "

doi: 10.1080/10447318.2022.2090613

", "tags": [], "relations": {}, "dateAdded": "2022-10-18T14:33:00Z", "dateModified": "2022-10-18T14:33:00Z" } }, { "key": "5YHYVN7Y", "version": 732, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/5YHYVN7Y", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/5YHYVN7Y", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Carlson et al.", "parsedDate": "2011", "numChildren": 0 }, "data": { "key": "5YHYVN7Y", "version": 732, "itemType": "journalArticle", "title": "The ratings paradox: Why we prefer reading negative reviews, but then subsequently rate these reviews as less useful", "creators": [ { "creatorType": "author", "firstName": "Kurt", "lastName": "Carlson" }, { "creatorType": "author", "firstName": "Abhijit", "lastName": "Guha" }, { "creatorType": "author", "firstName": "Ryan Michael", "lastName": "Daniels" } ], "abstractNote": "", "publicationTitle": "ACR North American Advances", "publisher": "", "place": "", "date": "2011", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "ACR North American Advances", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "UWFPDZ6H" ], "relations": {}, "dateAdded": "2022-06-16T19:58:04Z", "dateModified": "2022-06-16T19:58:04Z" } }, { "key": "I6FGXBC9", "version": 729, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/I6FGXBC9", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/I6FGXBC9", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/Q7N9Q4YU", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "I6FGXBC9", "version": 729, "parentItem": "Q7N9Q4YU", "itemType": "attachment", "linkMode": "imported_url", "title": "SAGE PDF Full Text", "accessDate": "2022-06-16T19:19:47Z", "url": "https://journals.sagepub.com/doi/pdf/10.1177/1096348012451455", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Lee and Cranage - 2014 - Toward Understanding Consumer Processing of Negati.pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-06-16T19:19:47Z", "dateModified": "2022-06-16T19:19:47Z" } }, { "key": "Q7N9Q4YU", "version": 738, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/Q7N9Q4YU", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/Q7N9Q4YU", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "lastModifiedByUser": { "id": 537726, "username": "armuro", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/armuro", "type": "text/html" } } }, "creatorSummary": "Lee and Cranage", "parsedDate": "2014-08-01", "numChildren": 1 }, "data": { "key": "Q7N9Q4YU", "version": 738, "itemType": "journalArticle", "title": "Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies", "creators": [ { "creatorType": "author", "firstName": "Chung Hun", "lastName": "Lee" }, { "creatorType": "author", "firstName": "David A.", "lastName": "Cranage" } ], "abstractNote": "Although many hospitality organizations strive to handle negative word of mouth (NWOM) online, limited research has attempted to understand the influence of NWOM on potential consumers’ buying behaviors in order to suggest the appropriate organizational response strategies to NWOM communication. In an attempt to bridge this gap, the authors identified the roles of consensus in NWOM communication and how organizational responses to NWOM affect the ways in which potential consumers evaluate service organizations—by making attributional judgments and forming attitude. The results show that consensus in online NWOM communication plays a pivotal role in influencing how potential consumers incorporate NWOM into their evaluations about the organization. Additionally, these NWOM consensus effects are contingent on organizational response strategies. Finally, the authors discuss theoretical and practical implications, limitations, and directions for future research.", "publicationTitle": "Journal of Hospitality & Tourism Research", "publisher": "SAGE Publications Inc", "place": "", "date": "2014-08-01", "volume": "38", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "330-360", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Hospitality & Tourism Research", "DOI": "10.1177/1096348012451455", "citationKey": "", "url": "https://doi.org/10.1177/1096348012451455", "accessDate": "2022-06-16T19:19:46Z", "PMID": "", "PMCID": "", "ISSN": "1096-3480", "archive": "", "archiveLocation": "", "shortTitle": "Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication", "language": "en", "libraryCatalog": "SAGE Journals", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "attitude change", "type": 1 }, { "tag": "negative online word-of-mouth communication", "type": 1 }, { "tag": "opinion consensus", "type": 1 }, { "tag": "organizational response strategy", "type": 1 }, { "tag": "potential consumers", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-06-16T19:19:46Z", "dateModified": "2022-06-16T19:19:46Z" } }, { "key": "XCVMN88M", "version": 727, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/XCVMN88M", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/XCVMN88M", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/22SCRWX5", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "XCVMN88M", "version": 727, "parentItem": "22SCRWX5", "itemType": "attachment", "linkMode": "imported_url", "title": "Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies - Chung Hun Lee, David A. Cranage, 2014", "accessDate": "2022-06-16T19:19:18Z", "url": "https://journals.sagepub.com/doi/full/10.1177/1096348012451455?casa_token=7vFWbXobOOwAAAAA%3AsgN_fgdkhS9n0ggG_lY9WNoXr3nMb41S5dWGF7ink5ptAu-aD5AMzS3ah4HY0ipx9gtU57GB0os", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "1096348012451455.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-06-16T19:19:18Z", "dateModified": "2022-06-16T19:19:18Z" } }, { "key": "22SCRWX5", "version": 726, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/22SCRWX5", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/22SCRWX5", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 1 }, "data": { "key": "22SCRWX5", "version": 726, "itemType": "webpage", "title": "Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication: The Roles of Opinion Consensus and Organizational Response Strategies - Chung Hun Lee, David A. Cranage, 2014", "creators": [], "abstractNote": "", "websiteTitle": "", "websiteType": "", "date": "", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "https://journals.sagepub.com/doi/full/10.1177/1096348012451455?casa_token=7vFWbXobOOwAAAAA%3AsgN_fgdkhS9n0ggG_lY9WNoXr3nMb41S5dWGF7ink5ptAu-aD5AMzS3ah4HY0ipx9gtU57GB0os", "accessDate": "2022-06-16T19:19:10Z", "shortTitle": "", "language": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2022-06-16T19:19:10Z", "dateModified": "2022-06-16T19:19:10Z" } }, { "key": "JA469WHP", "version": 724, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/JA469WHP", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/JA469WHP", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/YILUTR44", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "JA469WHP", "version": 724, "parentItem": "YILUTR44", "itemType": "attachment", "linkMode": "imported_url", "title": "ScienceDirect Snapshot", "accessDate": "2022-05-23T18:37:19Z", "url": "http://www.sciencedirect.com/science/article/pii/S0747563217306131?casa_token=L1pDv3ZGxf4AAAAA:s9dYuhSECulu_-xhNcOxymxBpriPy43QdIt43JYrV15m-iCc-nxl8qlW-Hc87mX-jvUn1SX3", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "S0747563217306131.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:37:19Z", "dateModified": "2022-05-23T18:37:19Z" } }, { "key": "N93G8SRE", "version": 724, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/N93G8SRE", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/N93G8SRE", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/YILUTR44", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "N93G8SRE", "version": 724, "parentItem": "YILUTR44", "itemType": "attachment", "linkMode": "imported_url", "title": "Accepted Version", "accessDate": "2022-05-23T18:37:16Z", "url": "https://irep.ntu.ac.uk/id/eprint/35137/1/12695_1186a_Alguezaui.pdf", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Filieri et al. - 2018 - What makes information in online consumer reviews .pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:37:16Z", "dateModified": "2022-05-23T18:37:16Z" } }, { "key": "YILUTR44", "version": 724, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/YILUTR44", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/YILUTR44", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Filieri et al.", "parsedDate": "2018-03-01", "numChildren": 2 }, "data": { "key": "YILUTR44", "version": 724, "itemType": "journalArticle", "title": "What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score", "creators": [ { "creatorType": "author", "firstName": "Raffaele", "lastName": "Filieri" }, { "creatorType": "author", "firstName": "Charles F.", "lastName": "Hofacker" }, { "creatorType": "author", "firstName": "Salma", "lastName": "Alguezaui" } ], "abstractNote": "Online consumer reviews (OCRs) have become one of the most helpful and influential information in consumers purchase decisions. However, the proliferation of OCRs has made it difficult for consumers to orientate themselves with the wealth of reviews available. Therefore, it is paramount for online organizations to understand the determinants of perceived information diagnosticity in OCRs. In this study, we investigate consumer perceptions and we adopt the Elaboration Likelihood Model to analyze the influence of central (long, relevant, current, and factual OCRs) and peripheral cues (source credibility, overall ranking scores) on perceived information diagnosticity (PID). We consider the potential moderating effect of consumer involvement, and tested the robustness of the theoretical framework across time. Based on two surveys carried out in 2011 and in 2016, this study demonstrates the dynamic nature of the antecedents of PID in e-WOM. We found that long reviews are not perceived as helpful, while relevant and current reviews as well as overall ranking scores are perceived as diagnostic information in both samples. The significance of the predicting power of review factuality and source credibility has evolved over time. Both central (review quality dimensions) and peripheral cues (ranking score) were found to influence PID in high-involvement decisions.", "publicationTitle": "Computers in Human Behavior", "publisher": "", "place": "", "date": "2018-03-01", "volume": "80", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "122-131", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Computers in Human Behavior", "DOI": "10.1016/j.chb.2017.10.039", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S0747563217306131", "accessDate": "2022-05-23T18:37:13Z", "PMID": "", "PMCID": "", "ISSN": "0747-5632", "archive": "", "archiveLocation": "", "shortTitle": "What makes information in online consumer reviews diagnostic over time?", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Electronic word of mouth", "type": 1 }, { "tag": "Information diagnosticity", "type": 1 }, { "tag": "Information quality dimensions", "type": 1 }, { "tag": "Online consumer reviews", "type": 1 }, { "tag": "Overall ranking score", "type": 1 }, { "tag": "Source credibility", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T18:37:13Z", "dateModified": "2022-05-23T18:37:13Z" } }, { "key": "KJ7WDH93", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/KJ7WDH93", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/KJ7WDH93", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/LGW5J4KY", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "KJ7WDH93", "version": 722, "parentItem": "LGW5J4KY", "itemType": "attachment", "linkMode": "imported_url", "title": "Accepted Version", "accessDate": "2022-05-23T18:09:45Z", "url": "https://eprints.gla.ac.uk/157136/7/157136.pdf", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Ruiz-Mafe et al. - 2018 - The role of emotions and conflicting online review.pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:09:45Z", "dateModified": "2022-05-23T18:09:45Z" } }, { "key": "DYV7U93F", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/DYV7U93F", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/DYV7U93F", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/LGW5J4KY", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "DYV7U93F", "version": 722, "parentItem": "LGW5J4KY", "itemType": "attachment", "linkMode": "imported_url", "title": "ScienceDirect Snapshot", "accessDate": "2022-05-23T18:09:30Z", "url": "http://www.sciencedirect.com/science/article/pii/S0148296318300274?casa_token=YSSrovPbAQwAAAAA:RzvO2lg9hQBwuY3HRcDK36lY-buEUjgfdZzS0WK406txnTj22SsBlzyC-Hj3stbO1bLcGRPL", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "S0148296318300274.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:09:30Z", "dateModified": "2022-05-23T18:09:43Z" } }, { "key": "UP4VTHDJ", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/UP4VTHDJ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/UP4VTHDJ", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/ET7D7BVM", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "UP4VTHDJ", "version": 722, "parentItem": "ET7D7BVM", "itemType": "attachment", "linkMode": "imported_url", "title": "ScienceDirect Snapshot", "accessDate": "2022-05-23T18:09:00Z", "url": "http://www.sciencedirect.com/science/article/pii/S0747563217306131?casa_token=L1pDv3ZGxf4AAAAA:s9dYuhSECulu_-xhNcOxymxBpriPy43QdIt43JYrV15m-iCc-nxl8qlW-Hc87mX-jvUn1SX3", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "S0747563217306131.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:09:00Z", "dateModified": "2022-05-23T18:09:18Z" } }, { "key": "AIV37M3T", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/AIV37M3T", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/AIV37M3T", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/ET7D7BVM", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "AIV37M3T", "version": 722, "parentItem": "ET7D7BVM", "itemType": "attachment", "linkMode": "imported_url", "title": "Accepted Version", "accessDate": "2022-05-23T18:09:12Z", "url": "https://irep.ntu.ac.uk/id/eprint/35137/1/12695_1186a_Alguezaui.pdf", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Filieri et al. - 2018 - What makes information in online consumer reviews .pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:09:12Z", "dateModified": "2022-05-23T18:09:12Z" } }, { "key": "LGW5J4KY", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/LGW5J4KY", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/LGW5J4KY", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Ruiz-Mafe et al.", "parsedDate": "2018-08-01", "numChildren": 2 }, "data": { "key": "LGW5J4KY", "version": 722, "itemType": "journalArticle", "title": "The role of emotions and conflicting online reviews on consumers' purchase intentions", "creators": [ { "creatorType": "author", "firstName": "Carla", "lastName": "Ruiz-Mafe" }, { "creatorType": "author", "firstName": "Kalliopi", "lastName": "Chatzipanagiotou" }, { "creatorType": "author", "firstName": "Rafael", "lastName": "Curras-Perez" } ], "abstractNote": "Drawing on dual-process theories, this paper explains how the systematic and heuristic information processing of online reviews with conflicting information can influence consumers' purchase decision making. The study adopts major assumptions of complexity and configuration theory in employing fuzzy-set qualitative comparative analysis on 680 TripAdvisor users to test the complex interrelationships between emotions and the systematic and heuristic cues used in processing reviews. The results show that the systematic and heuristic processing of online reviews can produce independent impacts on consumer decision making. Both processing routes can interact with each other to affect the domination of one route over the other. In the case of a positive–negative sequence, consumers mainly follow a heuristic processing route. In the reverse sequence, consumers' concerns about the credibility of the reviews leads them to think more deeply (systematic processing) and actively evaluate both the argumentation quality and the helpfulness of the online reviews.", "publicationTitle": "Journal of Business Research", "publisher": "", "place": "", "date": "2018-08-01", "volume": "89", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "336-344", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Business Research", "DOI": "10.1016/j.jbusres.2018.01.027", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S0148296318300274", "accessDate": "2022-05-23T18:08:48Z", "PMID": "", "PMCID": "", "ISSN": "0148-2963", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Emotions", "type": 1 }, { "tag": "Fuzzy-set qualitative comparative analysis", "type": 1 }, { "tag": "Heuristic–systematic processing model", "type": 1 }, { "tag": "Online reviews", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T18:08:49Z", "dateModified": "2022-05-23T18:08:49Z" } }, { "key": "ET7D7BVM", "version": 722, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/ET7D7BVM", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/ET7D7BVM", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Filieri et al.", "parsedDate": "2018-03-01", "numChildren": 2 }, "data": { "key": "ET7D7BVM", "version": 722, "itemType": "journalArticle", "title": "What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score", "creators": [ { "creatorType": "author", "firstName": "Raffaele", "lastName": "Filieri" }, { "creatorType": "author", "firstName": "Charles F.", "lastName": "Hofacker" }, { "creatorType": "author", "firstName": "Salma", "lastName": "Alguezaui" } ], "abstractNote": "Online consumer reviews (OCRs) have become one of the most helpful and influential information in consumers purchase decisions. However, the proliferation of OCRs has made it difficult for consumers to orientate themselves with the wealth of reviews available. Therefore, it is paramount for online organizations to understand the determinants of perceived information diagnosticity in OCRs. In this study, we investigate consumer perceptions and we adopt the Elaboration Likelihood Model to analyze the influence of central (long, relevant, current, and factual OCRs) and peripheral cues (source credibility, overall ranking scores) on perceived information diagnosticity (PID). We consider the potential moderating effect of consumer involvement, and tested the robustness of the theoretical framework across time. Based on two surveys carried out in 2011 and in 2016, this study demonstrates the dynamic nature of the antecedents of PID in e-WOM. We found that long reviews are not perceived as helpful, while relevant and current reviews as well as overall ranking scores are perceived as diagnostic information in both samples. The significance of the predicting power of review factuality and source credibility has evolved over time. Both central (review quality dimensions) and peripheral cues (ranking score) were found to influence PID in high-involvement decisions.", "publicationTitle": "Computers in Human Behavior", "publisher": "", "place": "", "date": "2018-03-01", "volume": "80", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "122-131", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Computers in Human Behavior", "DOI": "10.1016/j.chb.2017.10.039", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S0747563217306131", "accessDate": "2022-05-23T18:08:40Z", "PMID": "", "PMCID": "", "ISSN": "0747-5632", "archive": "", "archiveLocation": "", "shortTitle": "What makes information in online consumer reviews diagnostic over time?", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Electronic word of mouth", "type": 1 }, { "tag": "Information diagnosticity", "type": 1 }, { "tag": "Information quality dimensions", "type": 1 }, { "tag": "Online consumer reviews", "type": 1 }, { "tag": "Overall ranking score", "type": 1 }, { "tag": "Source credibility", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T18:08:41Z", "dateModified": "2022-05-23T18:08:41Z" } }, { "key": "NMRDEXTY", "version": 719, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/NMRDEXTY", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/NMRDEXTY", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/J3EUC8AL", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "NMRDEXTY", "version": 719, "parentItem": "J3EUC8AL", "itemType": "attachment", "linkMode": "imported_url", "title": "ScienceDirect Snapshot", "accessDate": "2022-05-23T18:00:05Z", "url": "http://www.sciencedirect.com/science/article/pii/S0160738316300020?casa_token=SCE2WNk8Lb4AAAAA:nhwSzaTXv93Zrq0SpGoe058yHS4f9MB47V1jQazCil_VZSznJoij7tnfx4ueX1v6j502yIi_", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "S0160738316300020.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:00:05Z", "dateModified": "2022-05-23T18:00:06Z" } }, { "key": "RH325Z52", "version": 719, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/RH325Z52", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/RH325Z52", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/J3EUC8AL", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "RH325Z52", "version": 719, "parentItem": "J3EUC8AL", "itemType": "attachment", "linkMode": "imported_url", "title": "Full Text", "accessDate": "2022-05-23T18:00:02Z", "url": "https://eprint.ncl.ac.uk/fulltext.aspx?url=219744/D92E3FA3-176D-48B1-B702-56D679DE656B.pdf&pub_id=219744", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Filieri - 2016 - What makes an online consumer review trustworthy.pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T18:00:02Z", "dateModified": "2022-05-23T18:00:02Z" } }, { "key": "J3EUC8AL", "version": 719, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/J3EUC8AL", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/J3EUC8AL", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Filieri", "parsedDate": "2016-05-01", "numChildren": 2 }, "data": { "key": "J3EUC8AL", "version": 719, "itemType": "journalArticle", "title": "What makes an online consumer review trustworthy?", "creators": [ { "creatorType": "author", "firstName": "Raffaele", "lastName": "Filieri" } ], "abstractNote": "Online consumer reviews (OCRs) are increasingly used by consumers to make informed decisions about tourism-related products. However, there is an increase in concern about the level of trustworthiness of OCRs. As yet, little is known about how consumers assess trustworthiness and untrustworthiness of OCRs. This study aims to fill this gap by using a grounded theory approach based on 38 interviews with users of OCRs. Results show that consumers primarily use cues related to the message content and style and review extremity and valence to assess trustworthiness. Findings indicate that moderating variables such as consumer involvement and experience as well as the type of website affects the way consumers assess trustworthiness. Reviews perceived as untrustworthy are discounted by consumers.", "publicationTitle": "Annals of Tourism Research", "publisher": "", "place": "", "date": "2016-05-01", "volume": "58", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "46-64", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Annals of Tourism Research", "DOI": "10.1016/j.annals.2015.12.019", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S0160738316300020", "accessDate": "2022-05-23T17:59:59Z", "PMID": "", "PMCID": "", "ISSN": "0160-7383", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Credibility theory", "type": 1 }, { "tag": "Electronic word-of-mouth", "type": 1 }, { "tag": "Grounded theory", "type": 1 }, { "tag": "Online consumer reviews", "type": 1 }, { "tag": "Trustworthy reviews", "type": 1 }, { "tag": "Untrustworthy reviews", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T17:59:59Z", "dateModified": "2022-05-23T17:59:59Z" } }, { "key": "L89WFMY4", "version": 717, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/L89WFMY4", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/L89WFMY4", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/3VK2B23V", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } } }, "data": { "key": "L89WFMY4", "version": 717, "parentItem": "3VK2B23V", "itemType": "attachment", "linkMode": "imported_url", "title": "ScienceDirect Snapshot", "accessDate": "2022-05-23T17:58:57Z", "url": "https://www.sciencedirect.com/science/article/pii/S0160738316300020?casa_token=SCE2WNk8Lb4AAAAA:nhwSzaTXv93Zrq0SpGoe058yHS4f9MB47V1jQazCil_VZSznJoij7tnfx4ueX1v6j502yIi_", "note": "", "contentType": "text/html", "charset": "utf-8", "filename": "S0160738316300020.html", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T17:58:57Z", "dateModified": "2022-05-23T17:58:57Z" } }, { "key": "PSFR7YXJ", "version": 717, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/PSFR7YXJ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/PSFR7YXJ", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/3VK2B23V", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "PSFR7YXJ", "version": 717, "parentItem": "3VK2B23V", "itemType": "attachment", "linkMode": "imported_url", "title": "Full Text", "accessDate": "2022-05-23T17:58:56Z", "url": "https://eprint.ncl.ac.uk/fulltext.aspx?url=219744/D92E3FA3-176D-48B1-B702-56D679DE656B.pdf&pub_id=219744", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Filieri - 2016 - What makes an online consumer review trustworthy.pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T17:58:56Z", "dateModified": "2022-05-23T17:58:56Z" } }, { "key": "3VK2B23V", "version": 716, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/3VK2B23V", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/3VK2B23V", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Filieri", "parsedDate": "2016-05-01", "numChildren": 2 }, "data": { "key": "3VK2B23V", "version": 716, "itemType": "journalArticle", "title": "What makes an online consumer review trustworthy?", "creators": [ { "creatorType": "author", "firstName": "Raffaele", "lastName": "Filieri" } ], "abstractNote": "Online consumer reviews (OCRs) are increasingly used by consumers to make informed decisions about tourism-related products. However, there is an increase in concern about the level of trustworthiness of OCRs. As yet, little is known about how consumers assess trustworthiness and untrustworthiness of OCRs. This study aims to fill this gap by using a grounded theory approach based on 38 interviews with users of OCRs. Results show that consumers primarily use cues related to the message content and style and review extremity and valence to assess trustworthiness. Findings indicate that moderating variables such as consumer involvement and experience as well as the type of website affects the way consumers assess trustworthiness. Reviews perceived as untrustworthy are discounted by consumers.", "publicationTitle": "Annals of Tourism Research", "publisher": "", "place": "", "date": "2016-05-01", "volume": "58", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "46-64", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Annals of Tourism Research", "DOI": "10.1016/j.annals.2015.12.019", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S0160738316300020", "accessDate": "2022-05-23T17:58:51Z", "PMID": "", "PMCID": "", "ISSN": "0160-7383", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Credibility theory", "type": 1 }, { "tag": "Electronic word-of-mouth", "type": 1 }, { "tag": "Grounded theory", "type": 1 }, { "tag": "Online consumer reviews", "type": 1 }, { "tag": "Trustworthy reviews", "type": 1 }, { "tag": "Untrustworthy reviews", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T17:58:51Z", "dateModified": "2022-05-23T17:58:51Z" } }, { "key": "LNJYDSZ5", "version": 715, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/LNJYDSZ5", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/LNJYDSZ5", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "creatorSummary": "Wu et al.", "parsedDate": "2021-11-01", "numChildren": 0 }, "data": { "key": "LNJYDSZ5", "version": 715, "itemType": "journalArticle", "title": "The impact of online review variance of new products on consumer adoption intentions", "creators": [ { "creatorType": "author", "firstName": "Yuanyuan", "lastName": "Wu" }, { "creatorType": "author", "firstName": "Tianjiao", "lastName": "Liu" }, { "creatorType": "author", "firstName": "Lefa", "lastName": "Teng" }, { "creatorType": "author", "firstName": "Hui", "lastName": "Zhang" }, { "creatorType": "author", "firstName": "Chenxin", "lastName": "Xie" } ], "abstractNote": "Contributing to the literature on online review variance, we investigate consumer adoption intentions in three studies looking at various perspectives regarding new products. Study 1 demonstrates that really new products (RNPs) with low review variance lead to higher adoption intentions, while incrementally new products (INPs) with high review variance lead to higher adoption intentions. Study 2 shows that risk perceptions and uniqueness perceptions are the mechanisms underlying the interaction effect between product newness and online review variance. Study 3 considers cultural values to explore the premise’s boundary, finding that indulgent consumers tend to prefer INPs with high variance reviews while restrained consumers are more likely to adopt RNPs with low variance. These findings offer theoretical and managerial implications for managing the online review variance of new products.", "publicationTitle": "Journal of Business Research", "publisher": "", "place": "", "date": "2021-11-01", "volume": "136", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "209-218", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Business Research", "DOI": "10.1016/j.jbusres.2021.07.014", "citationKey": "", "url": "https://www.sciencedirect.com/science/article/pii/S014829632100494X", "accessDate": "2022-05-23T17:58:29Z", "PMID": "", "PMCID": "", "ISSN": "0148-2963", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "ScienceDirect", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Consumer adoption intentions", "type": 1 }, { "tag": "Cultural values", "type": 1 }, { "tag": "Online review variance", "type": 1 }, { "tag": "Product newness", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T17:58:29Z", "dateModified": "2022-05-23T17:58:29Z" } }, { "key": "ITDEVA5N", "version": 713, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/ITDEVA5N", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/ITDEVA5N", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/652010/items/VR4VL7MX", "type": "application/json" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "ITDEVA5N", "version": 713, "parentItem": "VR4VL7MX", "itemType": "attachment", "linkMode": "imported_url", "title": "SAGE PDF Full Text", "accessDate": "2022-05-23T17:53:28Z", "url": "http://journals.sagepub.com/doi/pdf/10.1177/0047287513481274", "note": "", "contentType": "application/pdf", "charset": "", "filename": "Filieri and McLeay - 2014 - E-WOM and Accommodation An Analysis of the Factor.pdf", "md5": null, "mtime": null, "tags": [], "relations": {}, "dateAdded": "2022-05-23T17:53:28Z", "dateModified": "2022-05-23T17:53:29Z" } }, { "key": "VR4VL7MX", "version": 738, "library": { "type": "group", "id": 652010, "name": "Geo-HCI", "links": { "alternate": { "href": "https://www.zotero.org/groups/geo-hci", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/652010/items/VR4VL7MX", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/geo-hci/items/VR4VL7MX", "type": "text/html" } }, "meta": { "createdByUser": { "id": 6739107, "username": "Catherineliu1104", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/catherineliu1104", "type": "text/html" } } }, "lastModifiedByUser": { "id": 537726, "username": "armuro", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/armuro", "type": "text/html" } } }, "creatorSummary": "Filieri and McLeay", "parsedDate": "2014-01-01", "numChildren": 1 }, "data": { "key": "VR4VL7MX", "version": 738, "itemType": "journalArticle", "title": "E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews", "creators": [ { "creatorType": "author", "firstName": "Raffaele", "lastName": "Filieri" }, { "creatorType": "author", "firstName": "Fraser", "lastName": "McLeay" } ], "abstractNote": "Online reviews (ORs) are continuing to foster a renewed spread of word-of-mouth in the travel industry. Travelers are increasingly using ORs to inform them about accommodations and other tourism-related products. As such, it is important to improve our understanding of the behavioral consequences of e-word-of-mouth. In this article, we adopt the elaboration likelihood model to identify what influences travelers to adopt information from ORs in their decision making. We measure the influence of six dimensions of information quality that are part of the central route and two dimensions that are associated with the peripheral route of persuasion. The results of this study reveal that product ranking, information accuracy, information value-added, information relevance, and information timeliness are strong predictors of travelers’ adoption of information from ORs on accommodations. These results imply that high-involvement travelers adopt both central (information quality) and peripheral (product ranking) routes when they process information from ORs.", "publicationTitle": "Journal of Travel Research", "publisher": "SAGE Publications Inc", "place": "", "date": "2014-01-01", "volume": "53", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "44-57", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Travel Research", "DOI": "10.1177/0047287513481274", "citationKey": "", "url": "https://doi.org/10.1177/0047287513481274", "accessDate": "2022-05-23T17:53:27Z", "PMID": "", "PMCID": "", "ISSN": "0047-2875", "archive": "", "archiveLocation": "", "shortTitle": "E-WOM and Accommodation", "language": "en", "libraryCatalog": "SAGE Journals", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "e-word-of-mouth", "type": 1 }, { "tag": "elaboration likelihood model", "type": 1 }, { "tag": "information quality dimensions", "type": 1 }, { "tag": "information quantity", "type": 1 }, { "tag": "online reviews", "type": 1 }, { "tag": "products ranking", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2022-05-23T17:53:27Z", "dateModified": "2022-05-23T17:53:27Z" } } ]