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            "note": "<p>A job competency as defined by Klemp (1980) is \"an underlying characteristics of a person which results in effective and/or superior performance in a job\" (in Boyatzis, 1982, p. 21) ... later Boyatzis stated \"a job competency is an underlying characteristic of a person in that it may be a motive, trait, skill, aspect of ones self image or social role, or a body of knowledge which he or she uses.\" (1982, p. 21).</p>\n<p>Competencies is individual behaviors that are observable, measurable and critical to success.</p>\n<p>Boyatzis provided the following definition of a competency: \"A competency is defined as a capability or ability. It is a set of related but different sets of behaviors organized around an underlying construct, which we call the 'intent.' The behaviors are alternate manifestations of the intent, as appropriate in various situations or times (2008, para. 3).</p>\n<p>The field of psychology offers much insight into the foundational thoughts and theories that form the basis for the applications of competencies in human resource management practices. The foundation of competencies has a strong foundation and is deeply rooted in theories of psychology. David Clarence McClelland (1951, 1955, 1973, 1985, 1996) had a tremendous impact on the field of psychology. His work has also had a profound effect on the business world and is regarded as the founder of a different way of approaching the human resource needs and challenges of businesses – by applying competencies to the functions or processes of human resources.</p>\n<p>Robert W. White, Harvard psychologist helped promote personality theory and studied motivation. White (1959), in his classic article, <span style=\"background-color: #ffff00;\"><em>Motivation Reconsidered: The Concept of Competence,</em> suggested the concept of competence as the ability of an organism to interact well with its environment and defined competence as 'the ability to interact effectively with the environment'</span> (Dewey, n.d. para 2). p. 19</p>\n<p>David McClellland (1951, 1955, 1973, 1985, 1996) was another of the Harvard psychologists who was interested in personality and motivation and is recognized as the founder of the competency approach in human resource practices. He asserted that various tests such as IQ as well as personality tests, which were often ued as part of the hiring process at the time, were not effective as predictors of competence. He suggested that individuals have three types of motivational needs including: achievement, power, and affiliation.&nbsp; In the January 1973 issue of <em>The American Psychologist</em>, <em>Testing for Competence Rather than for Intelligence</em>, McClelland challenged the current thinking that intelligence test were predictors of competence. He suggested that although intelligence influences performance, there are other characteristics such as motivation and self-image that are differentiators of successful performance.</p>\n<p>Spencer, McClelland, and Spencer (1994, p. 3) noted \"that traditional academic aptitude and knowledge content tests, as well as school grades and credentials\" were not predictors of either job performance or predictors of success in life (McClelland, 1973) and were often biased (Fallows, 1985).</p>\n<p>Grounded in theories of psychology and motivation, the concept of competencies and, in turn, performance, are a foundational element of the body of knowledge of the human competency movement.</p>\n<p><span style=\"text-decoration: underline;\"><strong>Competency Studies (p.44</strong></span></p>\n<p><strong>The 1996 American Compensation Association (ACA) Study in Cooperation with Hay Group, Hewitt Associates, Towers Perris, and William M. Mercer, Inc.</strong> conducted a research study of competency-based HR applications. The purpsoe of the study was to examine and document emerging issues in compensation in North America</p>\n<ul>\n<li>Tier 1: Fax back questionnaire of 1,257 applicants - identify competency based application</li>\n<li>Tier 2: Gathering Application details (questionnaire was sent to the 1,257 applicants from Tier 1). The questionnaire explored business strategies and objectives related to competencies and future goals. 148 unique competency models were identified; 88 in place and 58 in the process of being developed</li>\n<li>Tier 3: Explore real life application - several in-depth case studies examining the objectives for the competency model</li>\n<li>Findings:\n<ul>\n<li>Competencies are adopted to 'raise the bar' on performance</li>\n<li>Competenices are adopted to focus on the organization's culture and values</li>\n<li>Business strategies inform competneicies</li>\n<li>Competencies focus on how the performance results are achieved</li>\n<li>Competency applications are evolving</li>\n<li>Competencies provide a framework to integrate the HR applicaitons</li>\n<li>Compensation is the least used</li>\n<li>Competency models emphasize higher level employees and applied to large groups of employees</li>\n<li>Competencies tend to be defined and scaled</li>\n<li>Information for competencies comes from multiple sources: business strategy</li>\n<li>Competency-Based Application (Training and Development)\n<ul>\n<li>Combination of booth classroom and experiential approaches support employee competency development</li>\n<li>Competency gaps determine the t&amp;d selection</li>\n</ul>\n</li>\n<li>Competencies are used the most for salary increase determination</li>\n<li>Competencies</li>\n</ul>\n</li>\n</ul>\n<p>(page 52-54) <strong>The 1998 Development Dimensions International (DDI) Job/Role Competency Practices Study</strong> conducted a survey of HR benchmark on the topic of job/role competencies and their applications. The objective of the study: investigate the ways in which organizations identify job/role competencies ; and examine the ways in which the applications affect organizational outcomes. Cook and Bernthal explained that competenices basically fall into three basic categories (1998, p. 1):</p>\n<ul>\n<li>Organizational competencies: unique factors that make an organization competitive</li>\n<li>Job/Role competencies: things an individual must demonstrate to be effective in a job, role, function, task, or duty, an organizational level, or in the entire organization</li>\n<li>Personal competencies: aspects of an individual that aimply a level of skill, achievement, or output (Byham, 1996, p. 1 in Cook &amp; Bernthal, 1998, p. 1).</li>\n</ul>\n<p>(page 55-58) <strong>The 1999 - 2000 William M.Mercer Inc. Study</strong> involving competency based HR applications. Interviews were conducted with over 130 HR executives. The following factors were listed for drivers to introduce competencies to an organization:</p>\n<ul>\n<li>Strengthen HR process and improve talent management process including using competenceis to create more powerful recruiting and selection tools and/or training and career development grounded int eh specific skills and competencies needed for success in a given organization</li>\n<li>Achieve cultural integration and organizational alignment. GIve employees a clear and explicit picture of the behaviors that teh future organization will require for success and will expect.</li>\n<li>Improve operational effectiveness. Use function specific or job specific competency model to raise the bar by identifying and reinforcing the behaviors that lead to top performance rather than simply evaluating behaviors required for average performers.</li>\n<li>Drive organizational change. Create competency models for selection and development that define the future</li>\n</ul>\n<p>(page 58) <strong>The 1999 Behavioral Technology Study</strong> conducted a survey of 134 people working in diverse organizations. The topic was on the design and use of competency systems.</p>\n<p>(page 61) <strong>The 1997 -2003 Canadian Council of Human Resources Association (CCHRA) and Canadian Federal Government (Human Resource Development) Study</strong>: to establish credibility adn to increase the market value of the designation and establish a common standard assessment of CHRP candidates throughout Canada</p>\n<p>Four Phase of Canadian Council of Human Resources Association:</p>\n<ol>\n<li>Literature Review</li>\n<li>Subject matter expert involvement</li>\n<li>Focus Group</li>\n<li>Assessment</li>\n</ol>\n<p>Standards for the profession were launched in March 2003 and framework for re-certification was created.</p>\n<p>The term \"capabilities and \"competencies\" was used.</p>\n<ol>\n<li>define a body of work for human resources</li>\n<li>increase the expectations of practitioners</li>\n<li>establish credibility</li>\n<li>enhance the market value of CHRP designation</li>\n<li>establish a standard assessment for CHRP candidates</li>\n</ol>\n<p>Worked with Canadian Federal Government 4 phases:</p>\n<ol>\n<li>Developed an outline for capabilities to meet the requirements of both Canadian clients and employers\n<ul>\n<li>Focus groups were conducted with CEO, senior level executives, practitioners in the filed</li>\n</ul>\n</li>\n<li>SME developed assessment standards</li>\n<li>Development of a pilot assessment centre</li>\n<li>Development to establish national assessment processes and build support structure of SHRP</li>\n</ol>\n<p><strong><span style=\"background-color: #ffff00;\">PAGE 68 ... 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