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\"Good support, guidance and training from suppliers
is an essential part of a deal.\"

\n

\"With Open Source systems, clients have the freedom to move between support providers if they are
not happy with them.\"

\n

\"With Open Source the immutable
link between vendor and product is severed\"

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This page stokes the virtues of OSS, but doesn't talk about the downsides.

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Ernie Ball, owner of the guitar string company switched to OSS and saved $80k.

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