[
    {
        "key": "Z8DTJGZK",
        "version": 14,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/Z8DTJGZK",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/Z8DTJGZK",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Diana L Jones",
            "parsedDate": "2011",
            "numChildren": 1
        },
        "data": {
            "key": "Z8DTJGZK",
            "version": 14,
            "itemType": "journalArticle",
            "title": "The Role of Distress in Uptake and Response to Predisposition Genetic Testing: The BMPR2 Experience.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Ellen W. Clayton",
                    "lastName": "Diana L Jones"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Genetic testing and molecular biomarkers",
            "publisher": "",
            "place": "",
            "date": "2011",
            "volume": "",
            "issue": "",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1089/gtmb.2011.0059",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "1945-0257",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "The Role of Distress in Uptake and Response to Predisposition Genetic Testing",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T17:51:06Z",
            "dateModified": "2015-07-02T19:12:03Z"
        }
    },
    {
        "key": "Z4DSIB7N",
        "version": 14,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/Z4DSIB7N",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/Z4DSIB7N",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Jordan",
            "parsedDate": "2008-03-21",
            "numChildren": 4
        },
        "data": {
            "key": "Z4DSIB7N",
            "version": 14,
            "itemType": "journalArticle",
            "title": "LibStats: An open source online tool for collecting and reporting on statistics in an academic library.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Elizabeth",
                    "lastName": "Jordan"
                }
            ],
            "abstractNote": "Purpose - The purpose of this paper is to describe the development and practical applications of a highly configurable online tool - LibStats - licensed under GNU GPL, for collecting and reporting on statistics in the academic library, developed at the University of Queensland Library. Design/methodology/approach - LibStats - an online tool - was used to make quantitative and qualitative assessments and to benchmark the results against those of other academic libraries in Australia and New Zealand. Findings - Beyond an introduction to the tool this paper explores the potential benefits it brings to the organisation in terms of information available to management and staff time saved. Originality/value - LibStats is a tool which is available as open source software and which facilitates the collection, recording, analysis and reporting of statistics in an academic library. It is highly configurable, which allows for customised implementation in other organisations. [ABSTRACT FROM AUTHOR]",
            "publicationTitle": "Performance Measurement & Metrics",
            "publisher": "",
            "place": "",
            "date": "March 21, 2008",
            "volume": "9",
            "issue": "1",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "18-25",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "14678047",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "LibStats",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries -- Statistics",
                    "type": 1
                },
                {
                    "tag": "AUSTRALIA",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES -- Automation",
                    "type": 1
                },
                {
                    "tag": "NEW Zealand",
                    "type": 1
                },
                {
                    "tag": "ONLINE information services",
                    "type": 1
                },
                {
                    "tag": "UNIVERSITY of Queensland",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-07-15T23:22:30Z",
            "dateModified": "2015-07-02T19:12:01Z"
        }
    },
    {
        "key": "XPIZ9698",
        "version": 14,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/XPIZ9698",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/XPIZ9698",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Diana Jones",
            "parsedDate": "2008",
            "numChildren": 1
        },
        "data": {
            "key": "XPIZ9698",
            "version": 14,
            "itemType": "journalArticle",
            "title": "What Patients and Their Relatives Think About Testing for BMPR2.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Joanne Sandberg",
                    "lastName": "Diana Jones"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Journal of genetic counseling",
            "publisher": "",
            "place": "",
            "date": "2008",
            "volume": "",
            "issue": "",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1007/s10897-008-9172-1",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "1573-3599",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:13:05Z",
            "dateModified": "2015-07-02T19:12:00Z"
        }
    },
    {
        "key": "WHADECEN",
        "version": 14,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/WHADECEN",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/WHADECEN",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Garrison",
            "parsedDate": "2010",
            "numChildren": 2
        },
        "data": {
            "key": "WHADECEN",
            "version": 14,
            "itemType": "journalArticle",
            "title": "Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Judith S.",
                    "lastName": "Garrison"
                }
            ],
            "abstractNote": "This article describes an online system to collect, store, analyze, and report reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for analyzing and assessing their professional activity. [ABSTRACT FROM AUTHOR]\nCopyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)",
            "publicationTitle": "Reference Librarian",
            "publisher": "",
            "place": "",
            "date": "2010",
            "volume": "51",
            "issue": "3",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "202-211",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1080/02763871003733372",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "02763877",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Making Reference Service Count",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "52288618",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "COMPUTER network resources",
                    "type": 1
                },
                {
                    "tag": "ELECTRONIC information resources",
                    "type": 1
                },
                {
                    "tag": "INFORMATION services",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES -- Evaluation",
                    "type": 1
                },
                {
                    "tag": "LIBRARY automation",
                    "type": 1
                },
                {
                    "tag": "LIBRARY reference services",
                    "type": 1
                },
                {
                    "tag": "LIBRARY statistics",
                    "type": 1
                },
                {
                    "tag": "assessment",
                    "type": 1
                },
                {
                    "tag": "reference service",
                    "type": 1
                },
                {
                    "tag": "statistics",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:59Z"
        }
    },
    {
        "key": "UAAQ4WVZ",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/UAAQ4WVZ",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/UAAQ4WVZ",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Rothstein",
            "parsedDate": "1964",
            "numChildren": 2
        },
        "data": {
            "key": "UAAQ4WVZ",
            "version": 13,
            "itemType": "journalArticle",
            "title": "The Measurement and Evaluation of Reference Service",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Samuel",
                    "lastName": "Rothstein"
                }
            ],
            "abstractNote": "published or submitted for publication",
            "publicationTitle": "Library Trends",
            "publisher": "",
            "place": "",
            "date": "1964",
            "volume": "12",
            "issue": "3",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "456-472",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "http://hdl.handle.net/2142/6135",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "en",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "Copyright 1964 Board of Trustees University of Illinois.",
            "extra": "00000",
            "tags": [
                {
                    "tag": "REFERENCE services (Libraries)",
                    "type": 1
                },
                {
                    "tag": "reference statistics"
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-12-01T00:51:36Z",
            "dateModified": "2015-07-02T19:11:57Z"
        }
    },
    {
        "key": "TP2UWU78",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/TP2UWU78",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/TP2UWU78",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Henry and Neville",
            "parsedDate": "2008",
            "numChildren": 4
        },
        "data": {
            "key": "TP2UWU78",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Testing Classification Systems for Reference Questions",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Deborah B.",
                    "lastName": "Henry"
                },
                {
                    "creatorType": "author",
                    "firstName": "Tina M.",
                    "lastName": "Neville"
                }
            ],
            "abstractNote": "The article focuses on reference service data collection and classification systems. It discusses the changing nature of reference inquiries due to the development of Information Commons, increased dependence on electronic services, and additional computer services available in academic libraries. Categories for traditional reference questions and electronic reference are discussed. The article compares classification systems developed by William A. Katz and Debra G. Warner using reference queries collected at the University of South Florida in St. Petersburg, Florida.",
            "publicationTitle": "Reference & User Services Quarterly",
            "publisher": "",
            "place": "",
            "date": "2008",
            "volume": "47",
            "issue": "4",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "364-373",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "10949054",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "33662656",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries -- Effect of technological innovations on",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Evaluation",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Reference services",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Statistics",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Use studies",
                    "type": 1
                },
                {
                    "tag": "CLASSIFICATION",
                    "type": 1
                },
                {
                    "tag": "INFORMATION commons",
                    "type": 1
                },
                {
                    "tag": "KATZ, William A.",
                    "type": 1
                },
                {
                    "tag": "LIBRARY reference services",
                    "type": 1
                },
                {
                    "tag": "LIBRARY statistics",
                    "type": 1
                },
                {
                    "tag": "UNIVERSITY of South Florida. Nelson Poynter Memorial Library",
                    "type": 1
                },
                {
                    "tag": "WARNER, Debra G.",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:56Z"
        }
    },
    {
        "key": "T8MIVS7M",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/T8MIVS7M",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/T8MIVS7M",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Smith",
            "parsedDate": "2006",
            "numChildren": 3
        },
        "data": {
            "key": "T8MIVS7M",
            "version": 13,
            "itemType": "journalArticle",
            "title": "A tool for all places: a web-based reference statistics system",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Michael M.",
                    "lastName": "Smith"
                }
            ],
            "abstractNote": "Purpose — This paper aims to provide a report of the results of an automated system that was developed and implemented for the collection of reference statistics, and to evaluate the system within the context of issues and proposed solutions culled from the literature. Design/methodology/approach — The paper shows that the system discussed has been in operation for the past two years, making it a good candidate for a post-implementation review. Findings — The paper finds that the system has proved to be effective and efficient in the collection of reference statistics, eliminating manual tabulations and report generation. The ability to access the system from any Library computer has improved the collection of data on reference interactions occurring away from the physical reference desk. Research limitations/implications — This paper does not address the important issue of whether these statistics are the right statistics to be captured given the goals/objectives of the service. These wider management issues need to be explored further. Originality/value — This paper outlines an effective approach to collecting reference statistics and discusses many of the operational approaches and issues facing academic reference units. [ABSTRACT FROM AUTHOR]\nCopyright of Reference Services Review is the property of Emerald Group Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)",
            "publicationTitle": "Reference Services Review",
            "publisher": "",
            "place": "",
            "date": "2006",
            "volume": "34",
            "issue": "2",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "298-315",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1108/00907320610669524",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "00907324",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "A tool for all places",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "21810375",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries",
                    "type": 1
                },
                {
                    "tag": "COMPUTER systems",
                    "type": 1
                },
                {
                    "tag": "COMPUTERS",
                    "type": 1
                },
                {
                    "tag": "DOCUMENTATION",
                    "type": 1
                },
                {
                    "tag": "INTERNET",
                    "type": 1
                },
                {
                    "tag": "LIBRARIANS",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES",
                    "type": 1
                },
                {
                    "tag": "PUBLIC institutions",
                    "type": 1
                },
                {
                    "tag": "Reference services",
                    "type": 1
                },
                {
                    "tag": "SYSTEMS librarians",
                    "type": 1
                },
                {
                    "tag": "automation",
                    "type": 1
                },
                {
                    "tag": "statistics",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:55Z"
        }
    },
    {
        "key": "Q5V6FQFR",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/Q5V6FQFR",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/Q5V6FQFR",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Murgai",
            "parsedDate": "2006",
            "numChildren": 2
        },
        "data": {
            "key": "Q5V6FQFR",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Reference Use Statistics: Statistical Sampling Method Works.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Sarla R.",
                    "lastName": "Murgai"
                }
            ],
            "abstractNote": "In this article, the author studies the use of the sampling method for gaining insight into reference use statistics in the U.S. The author observes that most reference librarians would like reference statistics to reflect all aspects of reference work. The reasons for their interest in reference statistics are indicated. Moreover, the author cites some examples of reference use statistics collected by college libraries.",
            "publicationTitle": "Southeastern Librarian",
            "publisher": "",
            "place": "",
            "date": "2006",
            "volume": "54",
            "issue": "1",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "45-57",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "00383686",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Reference Use Statistics",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries -- Statistics",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES",
                    "type": 1
                },
                {
                    "tag": "LIBRARY statistics",
                    "type": 1
                },
                {
                    "tag": "REFERENCE librarians",
                    "type": 1
                },
                {
                    "tag": "SAMPLING (Statistics)",
                    "type": 1
                },
                {
                    "tag": "United States",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-07-15T23:22:30Z",
            "dateModified": "2015-07-02T19:11:54Z"
        }
    },
    {
        "key": "PMPH3XEW",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/PMPH3XEW",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/PMPH3XEW",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Logan",
            "parsedDate": "2009",
            "numChildren": 3
        },
        "data": {
            "key": "PMPH3XEW",
            "version": 13,
            "itemType": "journalArticle",
            "title": "A Brief History of Reference Assessment: No Easy Solutions",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Firouzeh F.",
                    "lastName": "Logan"
                }
            ],
            "abstractNote": "The author discusses the different methods of reference assessment that have been tried in libraries over the years to help improve service, justify the existence of the service itself, train new staff, and counter declining statistics. [ABSTRACT FROM AUTHOR]\nCopyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)",
            "publicationTitle": "Reference Librarian",
            "publisher": "",
            "place": "",
            "date": "2009",
            "volume": "50",
            "issue": "3",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "225-233",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1080/02763870902947133",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "02763877",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "A Brief History of Reference Assessment",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "41881008",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries",
                    "type": 1
                },
                {
                    "tag": "HISTORY",
                    "type": 1
                },
                {
                    "tag": "JEFFERSON, Thomas, 1743-1826",
                    "type": 1
                },
                {
                    "tag": "LIBRARIANS",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES & the Internet",
                    "type": 1
                },
                {
                    "tag": "LIBRARY employees -- Training of",
                    "type": 1
                },
                {
                    "tag": "LIBRARY science",
                    "type": 1
                },
                {
                    "tag": "LIBRARY statistics",
                    "type": 1
                },
                {
                    "tag": "LIBRARY surveys",
                    "type": 1
                },
                {
                    "tag": "LIBRARY users",
                    "type": 1
                },
                {
                    "tag": "Literacy",
                    "type": 1
                },
                {
                    "tag": "PUBLIC services (Libraries)",
                    "type": 1
                },
                {
                    "tag": "REFERENCE services (Libraries)",
                    "type": 1
                },
                {
                    "tag": "United States",
                    "type": 1
                },
                {
                    "tag": "assessment standards",
                    "type": 1
                },
                {
                    "tag": "evaluation",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:53Z"
        }
    },
    {
        "key": "NGMC5PN4",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/NGMC5PN4",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/NGMC5PN4",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "D L Jones",
            "parsedDate": "1998",
            "numChildren": 1
        },
        "data": {
            "key": "NGMC5PN4",
            "version": 13,
            "itemType": "journalArticle",
            "title": "The high-risk sexual practices of crack-smoking sex workers recruited from the streets of three American cities. The Multicenter Crack Cocaine and HIV Infection Study Team.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "K. L. Irwin",
                    "lastName": "D L Jones"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Sexually transmitted diseases",
            "publisher": "",
            "place": "",
            "date": "1998",
            "volume": "25",
            "issue": "4",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "187-93",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "0148-5717",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:14:59Z",
            "dateModified": "2015-07-02T19:11:52Z"
        }
    },
    {
        "key": "MADK3SVB",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/MADK3SVB",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/MADK3SVB",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Meserve et al.",
            "parsedDate": "2009",
            "numChildren": 4
        },
        "data": {
            "key": "MADK3SVB",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Developing a Model for Reference Research Statistics",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Harry C.",
                    "lastName": "Meserve"
                },
                {
                    "creatorType": "author",
                    "firstName": "Sandra E.",
                    "lastName": "Belanger"
                },
                {
                    "creatorType": "author",
                    "firstName": "Joan",
                    "lastName": "Bowlby"
                },
                {
                    "creatorType": "author",
                    "firstName": "Lisa",
                    "lastName": "Rosenblum"
                }
            ],
            "abstractNote": "The article explores the use of the Warner Model of reference question classification to aid in the analysis of services provided by the Dr. Martin Luther King Jr. Library, which was formed through the merger of a public and academic library in San Jose, California. The Warner Model is described as categorizing reference questions into four levels of increasing complexity. Reference services provided by the library, including live and virtual reference services, are examined. The benefits of training in tiered reference and question levels is also discussed.",
            "publicationTitle": "Reference & User Services Quarterly",
            "publisher": "",
            "place": "",
            "date": "2009",
            "volume": "48",
            "issue": "3",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "247-258",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "10949054",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "37194481",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries -- Mergers",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Reference services",
                    "type": 1
                },
                {
                    "tag": "CLASSIFICATION",
                    "type": 1
                },
                {
                    "tag": "CUSTOMER services",
                    "type": 1
                },
                {
                    "tag": "INFORMATION services -- Evaluation",
                    "type": 1
                },
                {
                    "tag": "LIBRARY administration",
                    "type": 1
                },
                {
                    "tag": "LIBRARY employees -- Training of",
                    "type": 1
                },
                {
                    "tag": "LIBRARY public services",
                    "type": 1
                },
                {
                    "tag": "LIBRARY reference services",
                    "type": 1
                },
                {
                    "tag": "PUBLIC libraries -- Reference services",
                    "type": 1
                },
                {
                    "tag": "PUBLIC libraries -- Services to colleges & universities",
                    "type": 1
                },
                {
                    "tag": "WARNER, Debra",
                    "type": 1
                },
                {
                    "tag": "evaluation",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:51Z"
        }
    },
    {
        "key": "H7IE2HJ4",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/H7IE2HJ4",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/H7IE2HJ4",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Kimberly D Bess",
            "parsedDate": "2011",
            "numChildren": 1
        },
        "data": {
            "key": "H7IE2HJ4",
            "version": 13,
            "itemType": "journalArticle",
            "title": "A heuristic framework for understanding the role of participatory decision making in community-based non-profits.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Douglas D. Perkins",
                    "lastName": "Kimberly D Bess"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "American journal of community psychology",
            "publisher": "",
            "place": "",
            "date": "2011",
            "volume": "47",
            "issue": "3-4",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "236-52",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1007/s10464-010-9396-8",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "1573-2770",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T17:51:27Z",
            "dateModified": "2015-07-02T19:11:50Z"
        }
    },
    {
        "key": "GK23VTSQ",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/GK23VTSQ",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/GK23VTSQ",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Krikelas",
            "parsedDate": "1966-05-01",
            "numChildren": 2
        },
        "data": {
            "key": "GK23VTSQ",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Library Statistics and the Measurement of Library Services",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "James",
                    "lastName": "Krikelas"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "ALA Bulletin",
            "publisher": "",
            "place": "",
            "date": "May 01, 1966",
            "volume": "60",
            "issue": "5",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "494-499",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "http://www.jstor.org/stable/25697412",
            "accessDate": "2011-11-18T23:00:00Z",
            "PMID": "",
            "PMCID": "",
            "ISSN": "0364-4006",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "JSTOR",
            "callNumber": "",
            "rights": "",
            "extra": "00000 \nArticleType: research-article / Full publication date: May 1966 / Copyright © 1966 American Library Association",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-18T23:00:00Z",
            "dateModified": "2015-07-02T19:11:49Z"
        }
    },
    {
        "key": "FZTT5SJV",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/FZTT5SJV",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/FZTT5SJV",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Warner",
            "parsedDate": "2002",
            "numChildren": 2
        },
        "data": {
            "key": "FZTT5SJV",
            "version": 13,
            "itemType": "journalArticle",
            "title": "A new classification for reference statistics",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "D.G.",
                    "lastName": "Warner"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Reference and user services quarterly",
            "publisher": "",
            "place": "",
            "date": "2002",
            "volume": "41",
            "issue": "1",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "51–55",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "Google Scholar",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-18T23:01:46Z",
            "dateModified": "2015-07-02T19:11:48Z"
        }
    },
    {
        "key": "CXNW7435",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/CXNW7435",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/CXNW7435",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Diana L. Jones",
            "parsedDate": "2008",
            "numChildren": 1
        },
        "data": {
            "key": "CXNW7435",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Spirituality and Psychopolitical Validity: The Case of Clergy Sexual Abuse",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Paul R. Dokecki",
                    "lastName": "Diana L. Jones"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Journal of Community Psychology",
            "publisher": "",
            "place": "",
            "date": "2008",
            "volume": "36",
            "issue": "2",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "148-160",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "1520-6629",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Spirituality and Psychopolitical Validity",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:13:30Z",
            "dateModified": "2015-07-02T19:11:47Z"
        }
    },
    {
        "key": "CM5CVVM3",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/CM5CVVM3",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/CM5CVVM3",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Heather Davidson",
            "parsedDate": "2006",
            "numChildren": 1
        },
        "data": {
            "key": "CM5CVVM3",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Power and action in critical theory across disciplines: implications for critical community psychology.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Scot Evans",
                    "lastName": "Heather Davidson"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "American journal of community psychology",
            "publisher": "",
            "place": "",
            "date": "2006",
            "volume": "38",
            "issue": "1-2",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "35-49",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1007/s10464-006-9061-4",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "0091-0562",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Power and action in critical theory across disciplines",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:14:47Z",
            "dateModified": "2015-07-02T19:11:46Z"
        }
    },
    {
        "key": "9QTXFDDN",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/9QTXFDDN",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/9QTXFDDN",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Douglas Perkins",
            "parsedDate": "2007",
            "numChildren": 1
        },
        "data": {
            "key": "9QTXFDDN",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Community Organizational Learning: Case studies illustrating a three-dimensional model of levels and orders or change",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Kimberly Bess",
                    "lastName": "Douglas Perkins"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Journal of Community Psychology",
            "publisher": "",
            "place": "",
            "date": "2007",
            "volume": "35",
            "issue": "3",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "303-328",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "1520-6629",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Community Organizational Learning",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:14:33Z",
            "dateModified": "2015-07-02T19:11:45Z"
        }
    },
    {
        "key": "9EQ6AKSI",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/9EQ6AKSI",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/9EQ6AKSI",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Aguilar et al.",
            "parsedDate": "2010",
            "numChildren": 3
        },
        "data": {
            "key": "9EQ6AKSI",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Click It, No More Tick It: Online Reference Statistics",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Paulita",
                    "lastName": "Aguilar"
                },
                {
                    "creatorType": "author",
                    "firstName": "Kathleen",
                    "lastName": "Keating"
                },
                {
                    "creatorType": "author",
                    "firstName": "Sue",
                    "lastName": "Swanback"
                }
            ],
            "abstractNote": "This article describes the creation of an online reference intake form that collects statistics and provides detailed reports. Included is a practical application, based on analysis of Native American questions, for collection development. [ABSTRACT FROM AUTHOR]\nCopyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)",
            "publicationTitle": "Reference Librarian",
            "publisher": "",
            "place": "",
            "date": "2010",
            "volume": "51",
            "issue": "4",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "290-299",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1080/02763877.2010.501421",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "02763877",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Click It, No More Tick It",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "54329728",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries -- Collection development",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Evaluation",
                    "type": 1
                },
                {
                    "tag": "ACADEMIC libraries -- Use studies",
                    "type": 1
                },
                {
                    "tag": "DATA analysis",
                    "type": 1
                },
                {
                    "tag": "LIBRARY reference services -- Evaluation",
                    "type": 1
                },
                {
                    "tag": "LIBRARY statistics",
                    "type": 1
                },
                {
                    "tag": "UNIVERSITY of New Mexico",
                    "type": 1
                },
                {
                    "tag": "collection development",
                    "type": 1
                },
                {
                    "tag": "online statistics collection",
                    "type": 1
                },
                {
                    "tag": "reference statistics",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:44Z"
        }
    },
    {
        "key": "82HEUFWW",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/82HEUFWW",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/82HEUFWW",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Diana L Jones",
            "parsedDate": "2008",
            "numChildren": 1
        },
        "data": {
            "key": "82HEUFWW",
            "version": 13,
            "itemType": "journalArticle",
            "title": "The ecology of adolescent substance abuse service utilization.",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Craig Anne Heflinger",
                    "lastName": "Diana L Jones"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "American journal of community psychology",
            "publisher": "",
            "place": "",
            "date": "2008",
            "volume": "40",
            "issue": "3-4",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "345-58",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1007/s10464-007-9138-8",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "0091-0562",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:14:12Z",
            "dateModified": "2015-07-02T19:11:43Z"
        }
    },
    {
        "key": "7Q7DBIQU",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/7Q7DBIQU",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/7Q7DBIQU",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "Brian Christens",
            "numChildren": 1
        },
        "data": {
            "key": "7Q7DBIQU",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Power, Conflict, and Spirituality: A Qualitative Study of Faith-based Community Organizing",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "Diana L. Jones",
                    "lastName": "Brian Christens"
                }
            ],
            "abstractNote": "",
            "publicationTitle": "Forum Qualitative Sozialforschung / Forum: Qualitative Social Research",
            "publisher": "",
            "place": "",
            "date": "",
            "volume": "",
            "issue": "",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "1438-5627",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Power, Conflict, and Spirituality",
            "language": "",
            "libraryCatalog": "",
            "callNumber": "",
            "rights": "",
            "extra": "00000",
            "tags": [],
            "collections": [],
            "relations": {},
            "dateAdded": "2012-05-04T18:15:13Z",
            "dateModified": "2015-07-02T19:11:42Z"
        }
    },
    {
        "key": "2I8RPT58",
        "version": 13,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/2I8RPT58",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/2I8RPT58",
                "type": "text/html"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "creatorSummary": "TODORINOVA et al.",
            "numChildren": 4
        },
        "data": {
            "key": "2I8RPT58",
            "version": 13,
            "itemType": "journalArticle",
            "title": "Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries",
            "creators": [
                {
                    "creatorType": "author",
                    "firstName": "LILY",
                    "lastName": "TODORINOVA"
                },
                {
                    "creatorType": "author",
                    "firstName": "ANDY",
                    "lastName": "HUSE"
                },
                {
                    "creatorType": "author",
                    "firstName": "BARBARA",
                    "lastName": "LEWIS"
                },
                {
                    "creatorType": "author",
                    "firstName": "MATT",
                    "lastName": "TORRENCE"
                }
            ],
            "abstractNote": "Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making. [ABSTRACT FROM AUTHOR]\nCopyright of Public Services Quarterly is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)",
            "publicationTitle": "Public Services Quarterly",
            "publisher": "",
            "place": "",
            "date": "Jan-Jun2011",
            "volume": "7",
            "issue": "1/2",
            "section": "",
            "partNumber": "",
            "partTitle": "",
            "pages": "34-48",
            "series": "",
            "seriesTitle": "",
            "seriesText": "",
            "journalAbbreviation": "",
            "DOI": "10.1080/15228959.2011.572780",
            "citationKey": "",
            "url": "",
            "accessDate": "",
            "PMID": "",
            "PMCID": "",
            "ISSN": "15228959",
            "archive": "",
            "archiveLocation": "",
            "shortTitle": "Making Decisions",
            "language": "",
            "libraryCatalog": "EBSCOhost",
            "callNumber": "60735566",
            "rights": "",
            "extra": "00000",
            "tags": [
                {
                    "tag": "ACADEMIC libraries",
                    "type": 1
                },
                {
                    "tag": "Decision making",
                    "type": 1
                },
                {
                    "tag": "FLORIDA",
                    "type": 1
                },
                {
                    "tag": "LIBRARIES",
                    "type": 1
                },
                {
                    "tag": "LIBRARY science",
                    "type": 1
                },
                {
                    "tag": "PERSONNEL management",
                    "type": 1
                },
                {
                    "tag": "PUBLIC institutions",
                    "type": 1
                },
                {
                    "tag": "Reference services",
                    "type": 1
                },
                {
                    "tag": "UNIVERSITIES & colleges",
                    "type": 1
                },
                {
                    "tag": "UNIVERSITY of South Florida. Library",
                    "type": 1
                },
                {
                    "tag": "administration",
                    "type": 1
                },
                {
                    "tag": "assessment",
                    "type": 1
                },
                {
                    "tag": "desk tracker",
                    "type": 1
                },
                {
                    "tag": "special collections",
                    "type": 1
                },
                {
                    "tag": "staffing",
                    "type": 1
                },
                {
                    "tag": "tiered reference",
                    "type": 1
                },
                {
                    "tag": "virtual reference",
                    "type": 1
                }
            ],
            "collections": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T19:11:41Z"
        }
    },
    {
        "key": "WQRUTSH8",
        "version": 15,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/WQRUTSH8",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/WQRUTSH8",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/49797/items/9EQ6AKSI",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "WQRUTSH8",
            "version": 15,
            "parentItem": "9EQ6AKSI",
            "itemType": "attachment",
            "linkMode": "imported_url",
            "title": "Aguilar et al_2010_Click It, No More Tick It.pdf",
            "accessDate": "2011-11-14T23:08:57Z",
            "url": "http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=54329728&S=R&D=lxh&EbscoContent=dGJyMMvl7ESep7I4zOX0OLCmr0mep7ZSrq64S7eWxWXS&ContentCustomer=dGJyMPGusk%2BzprdNuePfgeyx44Dt6fIA",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Aguilar et al_2010_Click It, No More Tick It.pdf",
            "md5": "4cb9e93d803b111bad2a4e510fca2ac4",
            "mtime": 1435860743000,
            "tags": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T18:14:22Z"
        }
    },
    {
        "key": "U4RFKZK4",
        "version": 15,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/U4RFKZK4",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/U4RFKZK4",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/49797/items/TP2UWU78",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "U4RFKZK4",
            "version": 15,
            "parentItem": "TP2UWU78",
            "itemType": "attachment",
            "linkMode": "imported_url",
            "title": "Henry_Neville_2008_Testing Classification Systems for Reference Questions.pdf",
            "accessDate": "2011-11-14T23:16:22Z",
            "url": "http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=33662656&S=R&D=a9h&EbscoContent=dGJyMMvl7ESep7I4zOX0OLCmr0mep7ZSr6y4SLWWxWXS&ContentCustomer=dGJyMPGusk%2BzprdNuePfgeyx44Dt6fIA",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Henry_Neville_2008_Testing Classification Systems for Reference Questions.pdf",
            "md5": "947b0095ba14693e5bfd5d4601fd2fb6",
            "mtime": 1435860743000,
            "tags": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T18:14:20Z"
        }
    },
    {
        "key": "TG55VWQX",
        "version": 15,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/TG55VWQX",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/TG55VWQX",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/49797/items/PMPH3XEW",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "TG55VWQX",
            "version": 15,
            "parentItem": "PMPH3XEW",
            "itemType": "attachment",
            "linkMode": "imported_url",
            "title": "Logan_2009_A Brief History of Reference Assessment.pdf",
            "accessDate": "2011-11-14T23:16:44Z",
            "url": "http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=41881008&S=R&D=lxh&EbscoContent=dGJyMMvl7ESep7I4zOX0OLCmr0mep7ZSr6y4S7CWxWXS&ContentCustomer=dGJyMPGusk%2BzprdNuePfgeyx44Dt6fIA",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Logan_2009_A Brief History of Reference Assessment.pdf",
            "md5": "13bc56d9149ec58bb309a28b5ccad58b",
            "mtime": 1435860743000,
            "tags": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T18:14:18Z"
        }
    },
    {
        "key": "KANV2ATU",
        "version": 15,
        "library": {
            "type": "group",
            "id": 49797,
            "name": "LibAnswers_Implementation",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/libanswers_implementation",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/49797/items/KANV2ATU",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/libanswers_implementation/items/KANV2ATU",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/49797/items/2I8RPT58",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 66073,
                "username": "gossett",
                "name": "Gabe Gossett",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/gossett",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "KANV2ATU",
            "version": 15,
            "parentItem": "2I8RPT58",
            "itemType": "attachment",
            "linkMode": "imported_url",
            "title": "TODORINOVA et al_2011_Making Decisions.pdf",
            "accessDate": "2011-11-14T23:12:59Z",
            "url": "http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=60735566&S=R&D=lxh&EbscoContent=dGJyMMvl7ESep7I4zOX0OLCmr0mep7ZSr6i4TLWWxWXS&ContentCustomer=dGJyMPGusk%2BzprdNuePfgeyx44Dt6fIA",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "TODORINOVA et al_2011_Making Decisions.pdf",
            "md5": "a04c2ca2c6c69548d59891ca75dfbe1e",
            "mtime": 1435860743000,
            "tags": [],
            "relations": {},
            "dateAdded": "2011-11-14T23:20:48Z",
            "dateModified": "2015-07-02T18:14:16Z"
        }
    }
]