Accession Number: 36795804; Gerlich, Bella Karr 1; Email Address: bkarrgerlich@dom.edu; Whatley, Edward 2; Email Address: edward.whatley@gcsu.edu; Affiliations: 1 : University Librarian, Dominican University, River Forest, Illinois.; 2 : Reference and Instruction Librarian, GCSU Library and Instructional Technology Center.; Source Info: 2009, Vol. 23 Issue 1, p26; Thesaurus Term: ACADEMIC libraries -- Reference services; Thesaurus Term: ACADEMIC libraries -- Use studies; Thesaurus Term: LIBRARY employees; Thesaurus Term: OPERATIONS research; Number of Pages: 5p; Illustrations: 1 Diagram, 5 Charts, 1 Graph; Document Type: Article
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", "tags": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "76R2C7AZ", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/76R2C7AZ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/76R2C7AZ", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/46253/items/455CCZGD", "type": "application/json" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "76R2C7AZ", "version": 1, "parentItem": "455CCZGD", "itemType": "note", "note": "Accession Number: 37194481; Meserve, Harry C. 1; Belanger, Sandra E.; Bowlby, Joan 2; Rosenblum, Lisa 3; Affiliations: 1 : Associate Librarian, Dr. Martin Luther King Jr. Library, San Jose State University.; 2 : Senior Librarian, Dr. Martin Luther King Jr. Library, San Jose Public Library.; 3 : Director, Hayward (Calif.) Public Library.; Source Info: Spring2009, Vol. 48 Issue 3, p247; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: CLASSIFICATION; Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: ACADEMIC libraries -- Reference services; Thesaurus Term: PUBLIC libraries -- Reference services; Thesaurus Term: INFORMATION services -- Evaluation; Thesaurus Term: PUBLIC libraries -- Services to colleges & universities; Thesaurus Term: LIBRARY administration; Thesaurus Term: LIBRARY employees -- Training of; Thesaurus Term: ACADEMIC libraries -- Mergers; Subject Term: EVALUATION; Subject Term: CUSTOMER services; Number of Pages: 12p; Illustrations: 7 Charts, 3 Graphs; Document Type: Article
", "tags": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "W6XXNIFH", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/W6XXNIFH", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/W6XXNIFH", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "creatorSummary": "Henry and Neville", "parsedDate": "2008", "numChildren": 1 }, "data": { "key": "W6XXNIFH", "version": 1, "itemType": "journalArticle", "title": "Testing Classification Systems for Reference Questions.", "creators": [ { "creatorType": "author", "firstName": "Deborah B.", "lastName": "Henry" }, { "creatorType": "author", "firstName": "Tina M.", "lastName": "Neville" } ], "abstractNote": "The article focuses on reference service data collection and classification systems. It discusses the changing nature of reference inquiries due to the development of Information Commons, increased dependence on electronic services, and additional computer services available in academic libraries. Categories for traditional reference questions and electronic reference are discussed. The article compares classification systems developed by William A. Katz and Debra G. 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Design/methodology/approach - Set within a backdrop of budget cuts, severe time and staffing limitations, and increasing demands for library services, the paper assesses the processes and results of implementing this new model of peer reference at a medium-sized academic library. Findings - The findings suggest that undergraduate students are not only capable but perhaps optimal at providing high-quality reference service to their peers. Originality/value - This paper redefines the peer reference model, using a case study carried out in a US university library. 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Lynn", "lastName": "Berard" } ], "abstractNote": "The article describes the concept, methodology, data gathering and study expansion using the Reference Effort Assessment Data (READ) scale developed at Carnegie Mellon University in Pittsburgh, Pennsylvania. READ Scale pertains to a tool for recording vital supplemental qualitative statistics gathered when reference librarians assist users with their inquiries or research-related activities. The scale is easy to use compared with the traditional method of gathering reference statistics.", "publicationTitle": "Georgia Library Quarterly", "publisher": "", "place": "", "date": "Winter2007 2007", "volume": "43", "issue": "4", "section": "", "partNumber": "", "partTitle": "", "pages": "7-13", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "21570396", "archive": "", "archiveLocation": "", "shortTitle": "Introducing the READ Scale", "language": "", "libraryCatalog": "EBSCOhost", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "QT8ZJ2NP", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/QT8ZJ2NP", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/QT8ZJ2NP", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "QT8ZJ2NP", "version": 1, "itemType": "webpage", "title": "Gimlet", "creators": [], "abstractNote": "", "websiteTitle": "", "websiteType": "", "date": "", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "http://gimlet.us/", "accessDate": "2011-05-25T17:49:26Z", "shortTitle": "", "language": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "455CCZGD", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/455CCZGD", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/455CCZGD", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "creatorSummary": "Meserve et al.", "parsedDate": "2009", "numChildren": 1 }, "data": { "key": "455CCZGD", "version": 1, "itemType": "journalArticle", "title": "Developing a Model for Reference Research Statistics.", "creators": [ { "creatorType": "author", "firstName": "Harry C.", "lastName": "Meserve" }, { "creatorType": "author", "firstName": "Sandra E.", "lastName": "Belanger" }, { "creatorType": "author", "firstName": "Joan", "lastName": "Bowlby" }, { "creatorType": "author", "firstName": "Lisa", "lastName": "Rosenblum" } ], "abstractNote": "The article explores the use of the Warner Model of reference question classification to aid in the analysis of services provided by the Dr. Martin Luther King Jr. Library, which was formed through the merger of a public and academic library in San Jose, California. 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However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
", "tags": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "ZPTMH9E5", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/ZPTMH9E5", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/ZPTMH9E5", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/46253/items/KTKBXBDA", "type": "application/json" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "ZPTMH9E5", "version": 1, "parentItem": "KTKBXBDA", "itemType": "note", "note": "Accession Number: 5599474; Warner, Debra G.; Source Info: Fall2001, Vol. 41 Issue 1, p51; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: MEDICAL libraries; Number of Pages: 5p; Illustrations: 2 Charts; Document Type: Article
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", "tags": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "28Q5KWBS", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/28Q5KWBS", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/28Q5KWBS", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/46253/items/T7RHTWAT", "type": "application/json" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "28Q5KWBS", "version": 1, "parentItem": "T7RHTWAT", "itemType": "note", "note": "Accession Number: 52288618; Garrison, Judith S. 1; Affiliations: 1 : Helmke Library, Indiana University-Purdue University, Fort Wayne, IN; Source Info: Jul-Sep2010, Vol. 51 Issue 3, p202; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARY statistics; Thesaurus Term: LIBRARIES -- Evaluation; Thesaurus Term: COMPUTER network resources; Thesaurus Term: LIBRARIES -- Automation; Thesaurus Term: INFORMATION services; Thesaurus Term: ELECTRONIC information resources; Subject Term: STATISTICS; Author-Supplied Keyword: assessment; Author-Supplied Keyword: reference service; Author-Supplied Keyword: statistics; Number of Pages: 10p; Document Type: Article
", "tags": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "W3QI7GCV", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/W3QI7GCV", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/W3QI7GCV", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "W3QI7GCV", "version": 1, "itemType": "webpage", "title": "Zoho Creator", "creators": [], "abstractNote": "", "websiteTitle": "", "websiteType": "", "date": "", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "http://www.zoho.com/creator/", "accessDate": "2011-05-25T17:45:47Z", "shortTitle": "", "language": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "52UMBN99", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/52UMBN99", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/52UMBN99", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "creatorSummary": "Gerlich and Whatley", "parsedDate": "2009-01", "numChildren": 1 }, "data": { "key": "52UMBN99", "version": 1, "itemType": "journalArticle", "title": "Using the READ Scale for Staffing Strategies: The Georgia College and State University Experience.", "creators": [ { "creatorType": "author", "firstName": "Bella Karr", "lastName": "Gerlich" }, { "creatorType": "author", "firstName": "Edward", "lastName": "Whatley" } ], "abstractNote": "The article discusses how Georgia College and State University (GCSU) used the Reference Effort Assessment Data (READ) Scale study data gathered at their school to record user behavior at the GCSU Library and to reconfigure their service hours to best use staff at the reference desk during peak times for service improvement. The READ Scale is a six-point scale tool developed by academic librarian Bella Karr Gerlich for recording statistics gathered when reference librarians help users with their inquiries or research by recording the skills, knowledge, techniques and tools used by the librarian during a reference transaction. How the data was gathered, the different types of reference transactions and changing staffing patterns are discussed.", "publicationTitle": "Library Leadership & Management", "publisher": "", "place": "", "date": "January 2009", "volume": "23", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "26-30", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "19458851", "archive": "", "archiveLocation": "", "shortTitle": "Using the READ Scale for Staffing Strategies", "language": "", "libraryCatalog": "EBSCOhost", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "UXMRSCGH", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/UXMRSCGH", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/UXMRSCGH", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "creatorSummary": "Gerlich and Berard", "parsedDate": "2010-03", "numChildren": 2 }, "data": { "key": "UXMRSCGH", "version": 1, "itemType": "journalArticle", "title": "Testing the Viability of the READ Scale (Reference Effort Assessment Data): Qualitative Statistics for Academic Reference Services.", "creators": [ { "creatorType": "author", "firstName": "Bella Karr", "lastName": "Gerlich" }, { "creatorType": "author", "firstName": "G. Lynn", "lastName": "Berard" } ], "abstractNote": "The READ Scale (Reference Effort Assessment Data) is a six-point scale tool for recording qualitative statistics by placing an emphasis on recording effort, knowledge, skills, and teaching used by staff during a reference transaction. Institutional research grants enabled the authors to conduct a national study of the READ Scale at 14 diverse academic libraries in spring of 2007 and test its viability as a tool for recording reference statistics. The study data were collected from 170 individuals and 24 service points with over 22,000 transactions analyzed. There was a 52 percent return rate of an online survey of participants, with more than 80 percent of respondents indicating they would recommend or adopt the Scale for recording reference transactions. The authors suggest that the READ Scale has the potential to transform how reference statistics are gathered, interpreted, and valued. This paper presents the findings of a nationwide study testing the Scale in spring 2007 and suggests practical approaches for using READ Scale data. [ABSTRACT FROM AUTHOR]", "publicationTitle": "College & Research Libraries", "publisher": "", "place": "", "date": "March 2010", "volume": "71", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "116-137", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "00100870", "archive": "", "archiveLocation": "", "shortTitle": "Testing the Viability of the READ Scale (Reference Effort Assessment Data)", "language": "", "libraryCatalog": "EBSCOhost", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "NXMH8ARW", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/NXMH8ARW", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/NXMH8ARW", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "NXMH8ARW", "version": 1, "itemType": "webpage", "title": "READ Scale", "creators": [], "abstractNote": "", "websiteTitle": "", "websiteType": "", "date": "", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "http://www.dom.edu/library/READ/index.html", "accessDate": "2011-05-25T17:44:04Z", "shortTitle": "", "language": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } }, { "key": "T7RHTWAT", "version": 1, "library": { "type": "group", "id": 46253, "name": "Reference Statistics and Staffing", "links": { "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/46253/items/T7RHTWAT", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/reference_statistics_and_staffing/items/T7RHTWAT", "type": "text/html" } }, "meta": { "createdByUser": { "id": 588942, "username": "myspomer", "name": "Michelle Spomer", "links": { "alternate": { "href": "https://www.zotero.org/myspomer", "type": "text/html" } } }, "creatorSummary": "Garrison", "parsedDate": "2010-07", "numChildren": 2 }, "data": { "key": "T7RHTWAT", "version": 1, "itemType": "journalArticle", "title": "Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference.", "creators": [ { "creatorType": "author", "firstName": "Judith S.", "lastName": "Garrison" } ], "abstractNote": "This article describes an online system to collect, store, analyze, and report reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for analyzing and assessing their professional activity. [ABSTRACT FROM AUTHOR]", "publicationTitle": "Reference Librarian", "publisher": "", "place": "", "date": "Jul-Sep2010 July 2010", "volume": "51", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "202-211", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/02763871003733372", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "02763877", "archive": "", "archiveLocation": "", "shortTitle": "Making Reference Service Count", "language": "", "libraryCatalog": "EBSCOhost", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2011-05-25T18:16:10Z", "dateModified": "2011-05-25T18:16:10Z" } } ]