[ { "key": "CEA9HDSH", "version": 11, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/CEA9HDSH", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/CEA9HDSH", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Gillespie and Parry", "parsedDate": "2009-10-01", "numChildren": 0 }, "data": { "key": "CEA9HDSH", "version": 11, "itemType": "journalArticle", "title": "Students as Employees Applying Performance Management Principles in the Management Classroom", "creators": [ { "creatorType": "author", "firstName": "Treena L.", "lastName": "Gillespie" }, { "creatorType": "author", "firstName": "Richard O.", "lastName": "Parry" } ], "abstractNote": "The student-as-employee metaphor emphasizes student accountability and participation in learning and provides instructors with work-oriented methods for creating a productive class environment. The authors propose that the tenets of performance management in work organizations can be applied to the classroom. In particular, they focus on three important areas within performance management: identifying performance, developing performance, and dealing with the social environment associated with managing performance. Beyond implications for course management, the authors discuss the instructor’s role in the performance management process, directions for future research, and the value of these classroom practices for the work setting.", "publicationTitle": "Journal of Management Education", "publisher": "", "place": "", "date": "10/01/2009", "volume": "33", "issue": "5", "section": "", "partNumber": "", "partTitle": "", "pages": "553-576", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Management Education", "DOI": "10.1177/1052562908315334", "citationKey": "", "url": "http://jme.sagepub.com/content/33/5/553", "accessDate": "2016-02-15T22:02:02Z", "PMID": "", "PMCID": "", "ISSN": "1052-5629, 1552-6658", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "jme.sagepub.com", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "employment", "type": 1 }, { "tag": "instruction", "type": 1 }, { "tag": "metaphor", "type": 1 }, { "tag": "motivation", "type": 1 }, { "tag": "performance management", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2016-02-15T22:02:02Z", "dateModified": "2016-02-15T22:02:02Z" } }, { "key": "XD6QR62D", "version": 10, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/XD6QR62D", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/XD6QR62D", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Currie", "parsedDate": "2004", "numChildren": 0 }, "data": { "key": "XD6QR62D", "version": 10, "itemType": "journalArticle", "title": "The neo-liberal paradigm and higher education: A critique", "creators": [ { "creatorType": "author", "firstName": "Jan", "lastName": "Currie" } ], "abstractNote": "", "publicationTitle": "Globalization and higher education", "publisher": "", "place": "", "date": "2004", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "42–62", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "https://books.google.com.au/books?hl=en&lr=&id=GE_o85oLetQC&oi=fnd&pg=PA42&dq=the+neo-liberal+paradigm+and+higher+education&ots=7LX4KBOIxk&sig=W2sLVDGuKiSflOR0JsP2X4K9UdU", "accessDate": "2016-02-15T06:18:35Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "The neo-liberal paradigm and higher education", "language": "", "libraryCatalog": "Google Scholar", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2016-02-15T06:18:35Z", "dateModified": "2016-02-15T06:18:35Z" } }, { "key": "EBBGBZ95", "version": 9, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/EBBGBZ95", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/EBBGBZ95", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Saunders", "parsedDate": "2010", "numChildren": 0 }, "data": { "key": "EBBGBZ95", "version": 9, "itemType": "journalArticle", "title": "Neoliberal ideology and public higher education in the United States", "creators": [ { "creatorType": "author", "firstName": "Daniel B.", "lastName": "Saunders" } ], "abstractNote": "", "publicationTitle": "Journal for Critical Education Policy Studies", "publisher": "", "place": "", "date": "2010", "volume": "8", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "41–77", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://www.jceps.com/wp-content/uploads/PDFs/08-1-02.pdf", "accessDate": "2016-02-15T06:12:06Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "Google Scholar", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2016-02-15T06:12:06Z", "dateModified": "2016-02-15T06:12:06Z" } }, { "key": "59N2WITJ", "version": 8, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": 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"", "bookTitle": "University Governance", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2009", "publisher": "Springer", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "pages": "1–19", "ISBN": "", "DOI": "", "citationKey": "", "url": "http://link.springer.com/chapter/10.1007/978-1-4020-9515-3_1", "accessDate": "2016-02-15T04:48:24Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "The governance of higher education systems", "language": "", "libraryCatalog": "Google Scholar", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": { "owl:sameAs": "http://zotero.org/groups/348379/items/UP6CI9V5" }, "dateAdded": "2016-02-15T04:48:57Z", "dateModified": "2016-02-15T04:48:57Z" } }, { "key": "PT5JMBIE", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/PT5JMBIE", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/PT5JMBIE", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Tight", "parsedDate": "2013-09", "numChildren": 0 }, "data": { "key": "PT5JMBIE", "version": 7, "itemType": "journalArticle", "title": "Students: Customers, Clients or Pawns?", "creators": [ { "creatorType": "author", "firstName": "Malcolm", "lastName": "Tight" } ], "abstractNote": "The metaphor of the student as a consumer or customer is widely used within contemporary higher education, and impacts on the ways in which students, academics and institutions behave. These, and a number of alternative metaphors for the student, are critically reviewed. The alternatives considered include both contemporary (student as client or as co-producer) and longstanding expressions (student as child, employer or apprentice). A new, and perhaps rather darker, metaphor, that of the student as a pawn, is then proposed. The usefulness of metaphors in higher education policy, and in analyses thereof, is considered.", "publicationTitle": "Higher Education Policy", "publisher": "", "place": "", "date": "September 2013", "volume": "26", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "291-307", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "High Educ Policy", "DOI": "10.1057/hep.2013.2", "citationKey": "", "url": "http://www.palgrave-journals.com/hep/journal/v26/n3/abs/hep20132a.html", "accessDate": "2015-10-14T01:45:14Z", "PMID": "", "PMCID": "", "ISSN": "0952-8733", "archive": "", "archiveLocation": "", "shortTitle": "Students", "language": "en", "libraryCatalog": "www.palgrave-journals.com", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "metaphor", "type": 1 }, { "tag": "policy", "type": 1 }, { "tag": "students", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2015-10-14T01:45:14Z", "dateModified": "2015-10-14T01:45:14Z" } }, { "key": "JQ2KV47Z", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/JQ2KV47Z", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/JQ2KV47Z", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "McCulloch", "parsedDate": "2009-03-01", "numChildren": 0 }, "data": { "key": "JQ2KV47Z", "version": 7, "itemType": "journalArticle", "title": "The student as co‐producer: learning from public administration about the student–university relationship", "creators": [ { "creatorType": "author", "firstName": "Alistair", "lastName": "McCulloch" } ], "abstractNote": "The dominant metaphor/model used to characterise the relationship of the student to the university, that is, the ‘student as consumer’, is partial and not appropriate to the realities of contemporary higher education. This article suggests that co‐production, a concept drawn from the public administration literature, offers a more appropriate metaphor. In this metaphor, the student, lecturers and others who support the learning process are viewed as being engaged in a cooperative enterprise focused on the production, dissemination and application of knowledge, and on the development of learners rather than merely skilled technicians.", "publicationTitle": "Studies in Higher Education", "publisher": "", "place": "", "date": "March 1, 2009", "volume": "34", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "171-183", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/03075070802562857", "citationKey": "", "url": "http://www.tandfonline.com/doi/abs/10.1080/03075070802562857", "accessDate": "2015-10-14T01:44:21Z", "PMID": "", "PMCID": "", "ISSN": "0307-5079", "archive": "", "archiveLocation": "", "shortTitle": "The student as co‐producer", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-10-14T01:44:21Z", "dateModified": "2015-10-14T01:44:21Z" } }, { "key": "K3P3F5AX", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/K3P3F5AX", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/K3P3F5AX", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Bailey", "parsedDate": "2000-06-01", "numChildren": 0 }, "data": { "key": "K3P3F5AX", "version": 7, "itemType": "journalArticle", "title": "Students as Clients in a Professional/Client Relationship", "creators": [ { "creatorType": "author", "firstName": "Jeffrey J.", "lastName": "Bailey" } ], "abstractNote": "In this article, the author suggests the use of a professional/client metaphor for conceptualizing the relationship of professors and students. The framework suggested by the use of this metaphor provides a useful and explicit alternative to the problematic student-as-customer metaphor. The advantages of invoking this metaphor are illustrated by discussing the professional/client relationship in general and by discussing four specific cases of professional/client relationships. Suggestions are provided for inculcating a professional/client atmosphere in the classroom.", "publicationTitle": "Journal of Management Education", "publisher": "", "place": "", "date": "06/01/2000", "volume": "24", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "353-365", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Management Education", "DOI": "10.1177/105256290002400306", "citationKey": "", "url": "http://jme.sagepub.com/content/24/3/353", "accessDate": "2015-10-14T01:34:34Z", "PMID": "", "PMCID": "", "ISSN": "1052-5629, 1552-6658", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "jme.sagepub.com", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-10-14T01:34:34Z", "dateModified": "2015-10-14T01:34:34Z" } }, { "key": "RQVZACA3", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/RQVZACA3", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/RQVZACA3", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Franz", "parsedDate": "1998", "numChildren": 0 }, "data": { "key": "RQVZACA3", "version": 7, "itemType": "journalArticle", "title": "Whatever you do, don't treat your students like customers!", "creators": [ { "creatorType": "author", "firstName": "R. S.", "lastName": "Franz" } ], "abstractNote": "", "publicationTitle": "Journal of Management Education", "publisher": "", "place": "", "date": "1998", "volume": "22", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "63-69", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://search.proquest.com/openview/90652b54ed23cd6ef2343b73e32cae76/1?pq-origsite=gscholar", "accessDate": "2015-10-13T23:51:50Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-10-13T23:51:50Z", "dateModified": "2015-10-13T23:53:04Z" } }, { "key": "G5FX685G", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": 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"partTitle": "", "pages": "151-159", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Journal of Management Education", "DOI": "10.1177/1052562914524696", "citationKey": "", "url": "http://jme.sagepub.com/content/38/2/151", "accessDate": "2015-10-13T23:51:49Z", "PMID": "", "PMCID": "", "ISSN": "1052-5629, 1552-6658", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "jme.sagepub.com", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-10-13T23:51:49Z", "dateModified": "2015-10-13T23:52:18Z" } }, { "key": "5MJES7BP", "version": 7, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/5MJES7BP", "type": "application/json" }, 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At issue here is higher education in Scotland, but the analysis has wider applicability. It operationalises Ritzer's concept of ‘McDonaldization’, and the latter's dimensions of efficiency, calculability, predictability, and control (both formally bureaucratic and informally fraternising). The analysis is set in relation to the government's earlier educational reforms, particularly of further education, and argues that its plans for higher education are of a piece. All this is related to current economic and cultural change: that is, to the fiscal pressures on the welfare state, and to the emergence of post‐modern culture. In conclusion, it is argued that policy for higher education will come to express what Charles Jencks has called (in relation to architecture) ‘double‐coding’: a mix of the bureaucratic form of modernity, tempered by appeals to post‐modern culture.", "publicationTitle": "Oxford Review of Education", "publisher": "", "place": "", "date": "December 1, 1995", "volume": "21", "issue": "4", "section": "", "partNumber": "", "partTitle": "", "pages": "409-423", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/0305498950210403", "citationKey": "", "url": "http://dx.doi.org/10.1080/0305498950210403", "accessDate": "2015-04-19T02:17:54Z", "PMID": "", "PMCID": "", "ISSN": "0305-4985", "archive": "", "archiveLocation": "", "shortTitle": "The ‘McDonaldization’ of Higher Education", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-04-19T02:17:54Z", "dateModified": "2015-04-19T02:17:54Z" } }, { "key": "GCFDPXDC", "version": 5, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/GCFDPXDC", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/GCFDPXDC", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Ritzer", "parsedDate": "2014-11-19", "numChildren": 1 }, "data": { "key": "GCFDPXDC", "version": 5, "itemType": "book", "title": "The McDonaldization of Society", "creators": [ { "creatorType": "author", "firstName": "George", "lastName": "Ritzer" } ], "abstractNote": "Now in its Eighth Edition, George Ritzer's McDonaldization of Society continues to stand as one of the pillars of modern day sociological thought. By linking theory to 21st century culture, this book resonates with students in a way that few other books do, opening their eyes to many current issues, especially in the areas of consumption and globalization. Through vivid, story-telling prose, Ritzer provides an insightful introduction to the ways in which the principles of the fast-food restaurant are coming to dominate sectors of American society as well as the rest of the world. This new edition has been fully updated to include a new focus on McDonaldization of the workforce.", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2014-11-19", "publisher": "SAGE Publications", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "numPages": "298", "ISBN": "9781483358956", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "Google Books", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Juvenile Nonfiction / Social Science / General", "type": 1 }, { "tag": "Social Science / Sociology / General", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2015-04-19T02:17:18Z", "dateModified": "2015-04-19T02:17:18Z" } }, { "key": "9NGEPR86", "version": 5, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/9NGEPR86", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/9NGEPR86", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/342688/items/GCFDPXDC", "type": "application/json" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } } }, "data": { "key": "9NGEPR86", "version": 5, "parentItem": "GCFDPXDC", "itemType": "attachment", "linkMode": "linked_url", "title": "Google Books Link", "accessDate": "2015-04-19T02:17:18Z", "url": "https://books.google.com.au/books?id=ePpRBQAAQBAJ", "note": "", "contentType": "text/html", "charset": "", "tags": [], "relations": {}, "dateAdded": "2015-04-19T02:17:18Z", "dateModified": "2015-04-19T02:17:18Z" } }, { "key": "W9DWRFF5", "version": 4, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/W9DWRFF5", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/W9DWRFF5", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Higgins et al.", "parsedDate": "2001-04-01", "numChildren": 0 }, "data": { "key": "W9DWRFF5", "version": 4, "itemType": "journalArticle", "title": "Getting the Message Across: The problem of communicating assessment feedback", "creators": [ { "creatorType": "author", "firstName": "Richard", "lastName": "Higgins" }, { "creatorType": "author", "firstName": "Peter", "lastName": "Hartley" }, { "creatorType": "author", "firstName": "Alan", "lastName": "Skelton" } ], "abstractNote": "Current literature provides useful insights into the role of assessment feedback in student learning, yet fails to recognise its complexity as a unique form of communication. This article outlines ideas emerging from ongoing research into the meaning and impact of assessment feedback for students in higher education. We argue that new models of communication are required to understand students' responses to the language of tutors' comments, and that issues of discourse, identity, power, control and social relationships should be central to any understanding of assessment feedback as a communication process. Implications of adopting an alternative perspective for research and practice are identified and discussed.", "publicationTitle": "Teaching in Higher Education", "publisher": "", "place": "", "date": "April 1, 2001", "volume": "6", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "269-274", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/13562510120045230", "citationKey": "", "url": "http://dx.doi.org/10.1080/13562510120045230", "accessDate": "2015-04-19T02:16:57Z", "PMID": "", "PMCID": "", "ISSN": "1356-2517", "archive": "", "archiveLocation": "", "shortTitle": "Getting the Message Across", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-04-19T02:16:57Z", "dateModified": "2015-04-19T02:16:57Z" } }, { "key": "7QDMBJHE", "version": 4, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/7QDMBJHE", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/7QDMBJHE", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Higgins et al.", "parsedDate": "2002-02-01", "numChildren": 0 }, "data": { "key": "7QDMBJHE", "version": 4, "itemType": "journalArticle", "title": "The Conscientious Consumer: Reconsidering the role of assessment feedback in student learning", "creators": [ { "creatorType": "author", "firstName": "Richard", "lastName": "Higgins" }, { "creatorType": "author", "firstName": "Peter", "lastName": "Hartley" }, { "creatorType": "author", "firstName": "Alan", "lastName": "Skelton" } ], "abstractNote": "This article reports the initial findings of a 3-year research project investigating the meaning and impact of assessment feedback for students in higher education. Adopting aspects of a constructivist theory of learning, it is seen that formative assessment feedback is essential to encourage the kind of 'deep' learning desired by tutors. There are a number of barriers to the utility of feedback outside the sphere of control of individual students, including those relating to the quality, quantity and language of comments. But the students in the study seemed to read and value their tutors' comments. Their perceptions of feedback do not indicate that they are simply instrumental 'consumers' of education, driven solely by the extrinsic motivation of the mark and as such desire feedback which simply provides them with 'correct answers'. Rather, the situation is more complex. While recognising the importance of grades, many of the students in the study adopt a more 'conscientious' approach. They are motivated intrinsically and seek feedback which will help them to engage with their subject in a 'deep' way. Implications of the findings for theory and practice are discussed.", "publicationTitle": "Studies in Higher Education", "publisher": "", "place": "", "date": "February 1, 2002", "volume": "27", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "53-64", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/03075070120099368", "citationKey": "", "url": "http://dx.doi.org/10.1080/03075070120099368", "accessDate": "2015-04-19T02:16:47Z", "PMID": "", "PMCID": "", "ISSN": "0307-5079", "archive": "", "archiveLocation": "", "shortTitle": "The Conscientious Consumer", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-04-19T02:16:47Z", "dateModified": "2015-04-19T02:16:47Z" } }, { "key": "22B5QS4R", "version": 4, "library": { "type": "group", "id": 342688, "name": "Feedback for student consumers", "links": { "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/342688/items/22B5QS4R", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/feedback_for_student_consumers/items/22B5QS4R", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1524662, "username": "markt", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/markt", "type": "text/html" } } }, "creatorSummary": "Douglas et al.", "parsedDate": "2015-02-07", "numChildren": 0 }, "data": { "key": "22B5QS4R", "version": 4, "itemType": "journalArticle", "title": "Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context", "creators": [ { "creatorType": "author", "firstName": "Jacqueline Ann", "lastName": "Douglas" }, { "creatorType": "author", "firstName": "Alexander", "lastName": "Douglas" }, { "creatorType": "author", "firstName": "Robert James", "lastName": "McClelland" }, { "creatorType": "author", "firstName": "John", "lastName": "Davies" } ], "abstractNote": "This article represents a cross-sectional study of undergraduate students across two north-west university business schools in the UK. A purposefully designed questionnaire was collected from 350 students. The student experience was described in the form of hand-written narratives by first and final year students and had been identified by the respondents themselves as being satisfying or dissatisfying with the areas of teaching and learning and the supporting service environment. The study also assessed whether their experiences were likely to influence their loyalty behaviours with respect to remaining on their chosen course of study; recommending the university; and continuing at a higher level of study. The data were captured and analysed using the qualitative critical incident technique to capture the voice of the student and identified the critical determinants of quality within higher education, i.e. those areas that would influence loyalty behaviour, as being Access; Attentiveness; Availability; and Communication. A number of new determinants of quality have been identified out of the research by three independent judges, namely motivation, reward, social inclusion, usefulness, value for money and fellow student behaviour.", "publicationTitle": "Studies in Higher Education", "publisher": "", "place": "", "date": "February 7, 2015", "volume": "40", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "329-349", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/03075079.2013.842217", "citationKey": "", "url": "http://dx.doi.org/10.1080/03075079.2013.842217", "accessDate": "2015-04-19T02:16:44Z", "PMID": "", "PMCID": "", "ISSN": "0307-5079", "archive": "", "archiveLocation": "", "shortTitle": "Understanding student satisfaction and dissatisfaction", "language": "", "libraryCatalog": "Taylor and Francis+NEJM", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2015-04-19T02:16:44Z", "dateModified": "2015-04-19T02:16:44Z" } } ]