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            "note": "<p><strong>Contents</strong></p><ul style=\"list-style-type:none;padding-left:0px;\"><li><a>Introduction</a></li><li style=\"padding-top:8px;\"><a>Theoretical background</a><ul style=\"list-style-type:none;padding-left:12px;\"><li style=\"padding-top:4px;\"><a>Use of a second survey mode to improve response rates</a></li><li style=\"padding-top:4px;\"><a>Measurement differences across survey modes</a></li><li style=\"padding-top:4px;\"><a>Interviewer presence, social desirability, and acquiescence</a></li><li style=\"padding-top:4px;\"><a>Question structure</a></li><li style=\"padding-top:4px;\"><a>Visual (web and mail) vs. aural (telephone and IVR) communication</a></li></ul></li><li style=\"padding-top:8px;\"><a>Study procedures</a><ul style=\"list-style-type:none;padding-left:12px;\"><li style=\"padding-top:4px;\"><a>Treatment 1: Phase 1 mail questionnaire, Phase 2 telephone interview</a></li><li style=\"padding-top:4px;\"><a>Treatments 2 and 3: Phase 1 telephone interview, Phase 2 mail questionnaire</a></li><li style=\"padding-top:4px;\"><a>Treatment 4: Phase 1 IVR recruited by telephone survey, Phase 2 telephone interview</a></li><li style=\"padding-top:4px;\"><a>Treatment 5: Phase 1 web recruited by telephone survey, Phase 2 telephone interview</a></li></ul></li><li style=\"padding-top:8px;\"><a>Results</a><ul style=\"list-style-type:none;padding-left:12px;\"><li style=\"padding-top:4px;\"><a>Response rates</a></li><li style=\"padding-top:4px;\"><a>Category order effects for scale questions asked by telephone</a></li><li style=\"padding-top:4px;\"><a>Nonresponse error for demographic variables</a></li><li style=\"padding-top:4px;\"><a>Mode effects across all treatment groups</a></li></ul></li><li style=\"padding-top:4px;\"><a>Discussion and conclusions</a></li><li style=\"padding-top:4px;\"><a>References</a></li></ul>",
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