[ { "key": "UEENE5SN", "version": 67, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/UEENE5SN", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/UEENE5SN", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2156065, "username": "hufranke", "name": "Henning Franke", "links": { "alternate": { "href": "https://www.zotero.org/hufranke", "type": "text/html" } } }, "creatorSummary": "Barthélemy, F. et al.", "parsedDate": "2011", "numChildren": 0 }, "data": { "key": "UEENE5SN", "version": 67, "itemType": "book", "title": "Balanced Scorecard, Erfolgreiche IT-Auswahl, Einführung und Anwendung: Unternehmen berichten", "creators": [ { "creatorType": "author", "name": "Barthélemy, F." }, { "creatorType": "author", "name": "Knöll, H.-D." }, { "creatorType": "author", "name": "Salfeld, A." }, { "creatorType": "author", "name": "Schulz-Sacharow, C." }, { "creatorType": "author", "name": "Vögele, D." } ], "abstractNote": "Der Erfolg der Einführung von Balanced Scorecard (BSC) im Unternehmen ist zu großen Teilen abhängig von der Implementierung der EDV-gestützten Werkzeuge. Die Anforderungen an diese Werkzeuge sind unterschiedlich je nach Unternehmensgröße und -typ. Wichtige Beurteilungsmerkmale sollten deshalb je nach Unternehmensklasse unterschiedliche Gewichtungen finden. \nDie Autoren dieses Buches beschreiben die marktüblichen Strategien, zeigen die Unternehmensunterschiede bei der Umsetzung auf und leiten eine Checkliste zur Auswahl der passenden Werkzeuge ab. BSC-Werkzeuge werden anhand eines speziellen Stärken-Schwächen-Profils dargestellt und unter Berücksichtigung von unterschiedlichen Unternehmensklassen und deren Anforderungen können unterschiedliche Nutzungskategorien gebildet werden. Best Practices-Beispiele aus Industrie und Dienstleistung runden das Buch ab und machen es zu einem unverzichtbaren Begleiter für alle, die sich mit der Einführung von Balanced Scorecard beschäftigen.", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2011", "publisher": "Vieweg+Teubner", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "numPages": "", "ISBN": "978-3-8348-9885-2", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "RS4ASRU8" ], "relations": {}, "dateAdded": "2014-11-24T11:36:13Z", "dateModified": "2014-11-24T19:00:55Z" } }, { "key": "CV8WVDQC", "version": 63, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/CV8WVDQC", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/CV8WVDQC", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2156065, "username": "hufranke", "name": "Henning Franke", "links": { "alternate": { "href": "https://www.zotero.org/hufranke", "type": "text/html" } } }, "creatorSummary": "Paul Thieme", "parsedDate": "2013-12-08", "numChildren": 0 }, "data": { "key": "CV8WVDQC", "version": 63, "itemType": "document", "title": "Entwicklung einer neuen Methode zur Prozessleistungsmessung", "creators": [ { "creatorType": "author", "name": "Paul Thieme" } ], "abstractNote": "Die Profitabilität eines Unternehmens hängt stark von der Wertschöpfung in den Unternehmensabläufen ab. Wenn es gelingt, die Wertschöpfung in den Unternehmensabläufen zu steigern, kann folglich auch der Profit des Unternehmens gesteigert werden. In den meisten Unternehmen werden die Produktivitätssteigerungen nach wie vor in der Produktion gesucht. Infolgedessen ist die Suche nach möglichen Produktivitätssteigerungen in den administrativen Unternehmensbereichen noch in der Entwicklungsphase. Ein möglicher Grund für diese Situation ist, dass es heute noch keine realisierbare, gänzliche Methode gibt, mit der die Wertschöpfung in den administrativen Bereichen analysiert werden kann.\nIn dieser Arbeit ist die Entwicklung einer neuen Methode zur Prozessleistungsmessung speziell für die administrativen Unternehmensabläufe dargestellt. Dabei wird gezeigt, welche Vorteile diese neue Methode gegenüber den bekannten und bewährten Methoden aus der Prozessleistungsmessung bietet und wie sie praxisnah und veritabel in Unternehmen eingesetzt werden kann. Neben einer Anwendungsbeschreibung ist auch dargestellt, welche Erfolge mit dieser neuen Methode zur Prozessleistungsmessung bereits erreicht werden konnten.", "type": "", "date": "12.08.2013", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "http://elib.uni-stuttgart.de/opus/volltexte/2013/8545/pdf/Thieme_Dissertation.pdf", "accessDate": "2014-11-20", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "Deutsch", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "RS4ASRU8" ], "relations": {}, "dateAdded": "2014-11-20T17:05:05Z", "dateModified": "2014-11-24T19:00:55Z" } }, { "key": "SESCRBWN", "version": 63, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/SESCRBWN", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/SESCRBWN", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2156065, "username": "hufranke", "name": "Henning Franke", "links": { "alternate": { "href": "https://www.zotero.org/hufranke", "type": "text/html" } } }, "creatorSummary": "Kueng, P. and Krahnm A. J. W.", "parsedDate": "1999-04", "numChildren": 0 }, "data": { "key": "SESCRBWN", "version": 63, "itemType": "journalArticle", "title": "Building a Process Performance Measurement System: Some Early Experiences", "creators": [ { "creatorType": "author", "name": "Kueng, P." }, { "creatorType": "author", "name": "Krahnm A. J. W." } ], "abstractNote": "", "publicationTitle": "", "publisher": "", "place": "", "date": "April 1999", "volume": "58", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "149-159", "series": "", "seriesTitle": "Journal of Scientific & Industrial Research", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Performance" }, { "tag": "Performance management" }, { "tag": "Process" } ], "collections": [ "RS4ASRU8" ], "relations": {}, "dateAdded": "2014-11-20T16:34:15Z", "dateModified": "2014-11-24T19:00:55Z" } }, { "key": "TINAAKK6", "version": 63, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/TINAAKK6", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/TINAAKK6", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1952016, "username": "MagicMarco", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/magicmarco", "type": "text/html" } } }, "lastModifiedByUser": { "id": 2156065, "username": "hufranke", "name": "Henning Franke", "links": { "alternate": { "href": "https://www.zotero.org/hufranke", "type": "text/html" } } }, "creatorSummary": "Sangeeta and Saxena", "parsedDate": "2009", "numChildren": 0 }, "data": { "key": "TINAAKK6", "version": 63, "itemType": "journalArticle", "title": "Building winning relationships in business process outsourcing services", "creators": [ { "creatorType": "author", "firstName": "Shah B.", "lastName": "Sangeeta" }, { "creatorType": "author", "firstName": "K. B. C.", "lastName": "Saxena" } ], "abstractNote": "The purpose of this paper is to discuss business processes as building blocks of organizational capabilities and outsourcing of business processes as a viable management approach in building winning relationships. The paper develops a conceptual model to successfully implement \"global sourcing\" of organizational capabilities for the service provider and validates this framework using questionnaire survey methodology. The paper identifies business process management and relationship management value propositions as the key dimensions for business process outsourcing (BPO) success. However, these value propositions fall short of building winning relationships. The research is based on questionnaire survey of Indian BPO service providers. A survey of BPO clients may further strengthen the proposed framework and make the findings more conclusive. The paper establishes the importance of capability service provision by the service provider as value proposition.", "publicationTitle": "Industrial Management + Data Systems", "publisher": "", "place": "", "date": "2009", "volume": "109", "issue": "7", "section": "", "partNumber": "", "partTitle": "", "pages": "993-1011", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "/han/ABIINFORMComplete/search.proquest.com/docview/234909689?accountid=11262", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "Copyright - Copyright Emerald Group Publishing Limited 2009; Dokumentbestandteil - ; Tables; Charts; Equations; Zuletzt aktualisiert - 2014-05-17; CODEN - IMDSD8; 1. Amit, R. and Schoemaker, P.J.H. 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(1991), \"Towards a dynamic theory of strategy\", Strategic Management Journal, Vol. 12, pp. 95-117", "tags": [ { "tag": "5120:Purchasing" }, { "tag": "5220:Information technology management" }, { "tag": "9130:Experimental/theoretical" }, { "tag": "Business And Economics–Computer Applications" }, { "tag": "Information technology" }, { "tag": "Outsourcing" }, { "tag": "Processes" }, { "tag": "Studies" } ], "collections": [ "RS4ASRU8" ], "relations": {}, "dateAdded": "2014-11-17T10:59:43Z", "dateModified": "2014-11-24T19:00:55Z" } }, { "key": "TBXEQAA9", "version": 63, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/TBXEQAA9", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/TBXEQAA9", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1952016, "username": "MagicMarco", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/magicmarco", "type": "text/html" } } }, "lastModifiedByUser": { "id": 2156065, "username": "hufranke", "name": "Henning Franke", "links": { "alternate": { "href": "https://www.zotero.org/hufranke", "type": "text/html" } } }, "creatorSummary": "Bharadwaj et al.", "parsedDate": "2010", "numChildren": 0 }, "data": { "key": "TBXEQAA9", "version": 63, "itemType": "journalArticle", "title": "Building a successful relationship in business process outsourcing: an exploratory study", "creators": [ { "creatorType": "author", "firstName": "Sangeeta S.", "lastName": "Bharadwaj" }, { "creatorType": "author", "firstName": "Kul B. C.", "lastName": "Saxena" }, { "creatorType": "author", "firstName": "Murthy D.", "lastName": "Halemane" } ], "abstractNote": "In the past decade, business process outsourcing (BPO) has emerged as an important economic and business issue. Successful offshoring and outsourcing of business processes to low-cost destinations has made BPO a strategic decision. Inconsistencies at the client and service provider levels globally are requiring clients to build competencies in outsourcing management. Clients are further pushing service providers to build capabilities such as business process management and information technology management competencies. A research survey is carried out with European clients to identify the critical competencies of the service provider and clients for building a successful relationship. The survey indicates that the clients' focus is on BPO outcome delivery for building successful relationship and not so much on the service provider's competencies. PUBLICATION ABSTRACT]", "publicationTitle": "European Journal of Information Systems", "publisher": "", "place": "", "date": "04 2010", "volume": "19", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "168-180", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "/han/ABIINFORMComplete/search.proquest.com/docview/218768203?accountid=11262", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "Copyright - © Operational Research Society 2010; Dokumentbestandteil - Tables; ; Zuletzt aktualisiert - 2013-10-04; SubjectsTermNotLitGenreText - Europe; Amit R and Schoemaker PJH (1993) Strategic assets and organizational rent. 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Journal of Operations Management 26 (2), 135-140", "tags": [ { "tag": "5220:Information technology management" }, { "tag": "5310:Production planning & control" }, { "tag": "9130:Experimental/theoretical" }, { "tag": "9175:Western Europe" }, { "tag": "Computers–Computer Networks" }, { "tag": "Europe" }, { "tag": "Information technology" }, { "tag": "Outsourcing" }, { "tag": "Process controls" }, { "tag": "Professional relationships" }, { "tag": "Studies" } ], "collections": [ "RS4ASRU8" ], "relations": {}, "dateAdded": "2014-11-17T10:59:43Z", "dateModified": "2014-11-24T19:00:55Z" } }, { "key": "KS9AA2S8", "version": 55, "library": { "type": "group", "id": 300599, "name": "BPM_4-1", "links": { "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/300599/items/KS9AA2S8", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/bpm_4-1/items/KS9AA2S8", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1952016, "username": "MagicMarco", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/magicmarco", "type": "text/html" } } }, "creatorSummary": "Blasini and Leist", "parsedDate": "2013", "numChildren": 0 }, "data": { "key": "KS9AA2S8", "version": 55, "itemType": "journalArticle", "title": "Success factors in process performance management", "creators": [ { "creatorType": "author", "firstName": "Josef", "lastName": "Blasini" }, { "creatorType": "author", "firstName": "Susanne", "lastName": "Leist" } ], "abstractNote": "Purpose - Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM and to identify critical success factors in PPM. Design/methodology/approach - The authors conducted two complementary literature reviews - a representative literature review to get an overview of possible success factors, and an extended literature review to identify detailed success factor items. To increase the reliability of the success factors, a multiple case-study was additionally conducted. Findings - In the first literature review - the representative one - 11 success factors of PPM were identified, to which several detailed PPM success factor items could be identified in the extended literature review. Obviously, the success factor \"information quality\" is much more mentioned in literature than factors regarding \"process quality\" or \"system quality\". Research limitations/implications - Since there are no standardized terms regarding PPM, it is challenging to include all important papers into the literature review. The next steps to develop a PPM success model are to conceptualize a structural equation model and to conduct a worldwide online-survey. Practical implications - The findings of this research serve as a basis for a PPM success model, which enables practitioners to focus on what is really important for successful PPM. Originality/value - The application of a multi-methodological research approach resulted in success factors whose importance was evaluated by their frequency of occurrence in literature, as well as by experts in real-life enterprises.", "publicationTitle": "Business Process Management Journal", "publisher": "", "place": "", "date": "2013", "volume": "19", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "477-495", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "/han/ABIINFORMComplete/search.proquest.com/docview/1355397704?accountid=11262", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "Copyright - Copyright Emerald Group Publishing Limited 2013; Zuletzt aktualisiert - 2013-06-11; 1. Ariyachandra, T.R. and Frolick, M.N. 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M.", "lastName": "Awan" }, { "creatorType": "author", "firstName": "Z.", "lastName": "Razaq" } ], "abstractNote": "The concept of performance management is used by most of the organizations to ensure that either they are going on the right path or not. For managing the performance the organizations are required to know about the performance indicators. This paper explores the key performance indicators (KPIs) and impact of these KPIs on the overall organizational performance in manufacturing sector in Pakistan. The data for present study collected from the top level management of the 84 best manufacturing organizations in Pakistan by using a structured questionnaire and the impact of KPIs on the overall performance of the manufacturing organizations were evaluated. The results show that the manufacturing organizations put more focus on the customer satisfaction and Delivery reliability in terms of performance measurement. 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