[ { "key": "F48E2V8D", "version": 1310, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/F48E2V8D", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/F48E2V8D", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Johnson Morris", "parsedDate": "2014", "numChildren": 2 }, "data": { "key": "F48E2V8D", "version": 1310, "itemType": "thesis", "title": "The Positive Deviance Phenomenon of Leading Successful Strategic Change", "creators": [ { "creatorType": "author", "firstName": "Gail", "lastName": "Johnson Morris" } ], "abstractNote": "The high failure rates of strategic change threaten organizational sustainability. The focus of this phenomenological study was to explore how the positive deviance phenomenon and strategies manifest through the lived experience of successful Canadian financial services strategic change leaders. The conceptual framework included the potential business performance gains attributed to Sternin and Sternin's positive deviance concept and Lewin's change management theory. Twenty-two Canadian leaders, with an average of 19 years leading change, participated in semistructured telephone interviews. A systematic inductive analysis was employed to identify emergent themes in the data, which resulted in 4 dimensions of leading successful strategic change: leaderful identity, deep skill set, strategic behaviors, and organizational context. These dimensions culminated in the Leading Successful Strategic Change: The 4 Factor Formula. In a change-resistant organization, the 4 Factor Formula leader can influence successful change and shift industries, communities, and countries forward. Findings might serve as a road map for individual and applied business course development and selection criteria for senior leaders. Future research may confirm transferability of the 4 Factor Formula to other business applications. The practical reservoir of actionable findings and resources supports a leadership development path for executing sustainable positive social change.", "thesisType": "D.B.A.", "university": "Walden University", "place": "Minneapolis", "date": "2014", "series": "", "seriesNumber": "", "numPages": "348", "DOI": "", "ISBN": "", "citationKey": "", "url": "http://search.proquest.com/docview/1549542552/abstract?accountid=8579", "accessDate": "2014-10-07T11:47:16Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "ProQuest", "callNumber": "", "rights": "Copyright ProQuest, UMI Dissertations Publishing 2014", "extra": "", "tags": [ { "tag": "Canada" }, { "tag": "Change management", "type": 1 }, { "tag": "Concept analysis" }, { "tag": "Innovation" }, { "tag": "Leadership", "type": 1 }, { "tag": "Management" }, { "tag": "North America" }, { "tag": "Organization" }, { "tag": "Organizational sustainability" }, { "tag": "POS" }, { "tag": "Positive Deviance" }, { "tag": "Positive organizational scholarship" }, { "tag": "Qualitative" }, { "tag": "Strategic change", "type": 1 } ], "collections": [ "84BUZF95", "ETW6Z99J" ], "relations": {}, "dateAdded": "2014-10-07T11:47:16Z", "dateModified": "2015-07-01T10:20:38Z" } }, { "key": "83DEFFWJ", "version": 1308, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/83DEFFWJ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/83DEFFWJ", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2075889, "username": "RScheffel", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/rscheffel", "type": "text/html" } } }, "lastModifiedByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Ellingson et al.", "parsedDate": "2011-01-01", "numChildren": 1 }, "data": { "key": "83DEFFWJ", "version": 1308, "itemType": "journalArticle", "title": "Sustained Reduction in the Clinical Incidence of Methicillin‐Resistant Staphylococcus aureus Colonization or Infection Associated with a Multifaceted Infection Control Intervention", "creators": [ { "creatorType": "author", "firstName": "Katherine", "lastName": "Ellingson" }, { "creatorType": "author", "firstName": "Robert R.", "lastName": "Muder" }, { "creatorType": "author", "firstName": "Rajiv", "lastName": "Jain" }, { "creatorType": "author", "firstName": "David", "lastName": "Kleinbaum" }, { "creatorType": "author", "firstName": "Pei‐Jean I.", "lastName": "Feng" }, { "creatorType": "author", "firstName": "Candace", "lastName": "Cunningham" }, { "creatorType": "author", "firstName": "Cheryl", "lastName": "Squier" }, { "creatorType": "author", "firstName": "Jon", "lastName": "Lloyd" }, { "creatorType": "author", "firstName": "Jonathan", "lastName": "Edwards" }, { "creatorType": "author", "firstName": "Val", "lastName": "Gebski" }, { "creatorType": "author", "firstName": "John", "lastName": "Jernigan" } ], "abstractNote": "Objective.  To assess the impact and sustainability of a multifaceted intervention to prevent methicillin‐resistant Staphylococcus aureus (MRSA) transmission implemented in 3 chronologically overlapping phases at 1 hospital. Design.  Interrupted time‐series analyses. Setting.  A Veterans Affairs hospital in the northeastern United States. Patients and participants.  Individuals admitted to acute care units from October 1, 1999, through September 30, 2008. To calculate the monthly clinical incidence of MRSA colonization or infection, the number of MRSA‐positive cultures obtained from a clinical site more than 48 hours after admission among patients with no MRSA‐positive clinical cultures during the previous year was divided by patient‐days at risk. Secondary outcomes included clinical incidence of methicillin‐sensitive S. aureus colonization or infection and incidence of MRSA bloodstream infections. Interventions.  The intervention—implemented in a surgical ward beginning October 2001, in a surgical intensive care unit beginning October 2003, and in all acute care units beginning July 2005—included systems and behavior change strategies to increase adherence to infection control precautions (eg, hand hygiene and active surveillance culturing for MRSA). Results.  Hospital‐wide, the clinical incidence of MRSA colonization or infection decreased after initiation of the intervention in 2001, compared with the period before intervention (P = .002), and decreased by 61% (P < .001) in the 7‐year postintervention period. In the postintervention period, the hospital‐wide incidence of MRSA bloodstream infection decreased by 50% (P = .02), and the proportion of S. aureus isolates that were methicillin resistant decreased by 30% (P < .001). Conclusions.  Sustained decreases in hospital‐wide clinical incidence of MRSA colonization or infection, incidence of MRSA bloodstream infection, and proportion of S. aureus isolates resistant to methicillin followed implementation of a multifaceted prevention program at one Veterans Affairs hospital. Findings suggest that interventions designed to prevent transmission can impact endemic antimicrobial resistance problems.", "publicationTitle": "Infection Control and Hospital Epidemiology", "publisher": "", "place": "", "date": "January 1, 2011", "volume": "32", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "1-8", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Infection Control and Hospital Epidemiology", "DOI": "10.1086/657665", "citationKey": "", "url": "http://www.jstor.org/stable/10.1086/657665", "accessDate": "2014-10-07T07:54:34Z", "PMID": "", "PMCID": "", "ISSN": "0899-823X", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "JSTOR", "callNumber": "", "rights": "Copyright © 2011 The University of Chicago Press", "extra": "", "tags": [ { "tag": "Bloodstream infections" }, { "tag": "Health care" }, { "tag": "Hospital" }, { "tag": "Infection prevention" }, { "tag": "MRSA" }, { "tag": "Positive Deviance" }, { "tag": "United States of America (USA)" } ], "collections": [ "Q9EQXT9J" ], "relations": {}, "dateAdded": "2014-10-07T07:54:34Z", "dateModified": "2015-07-01T10:17:36Z" } }, { "key": "TG66VH7R", "version": 1304, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/TG66VH7R", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/TG66VH7R", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Green et al.", "parsedDate": "2006", "numChildren": 2 }, "data": { "key": "TG66VH7R", "version": 1304, "itemType": "journalArticle", "title": "Information system support as a critical success factor for chronic disease management: Necessary but not sufficient", "creators": [ { "creatorType": "author", "firstName": "C.J.", "lastName": "Green" }, { "creatorType": "author", "firstName": "Patricia", "lastName": "Fortin" }, { "creatorType": "author", "firstName": "Malcolm", "lastName": "Maclure" }, { "creatorType": "author", "firstName": "Art", "lastName": "Macgregor" }, { "creatorType": "author", "firstName": "Sylvia", "lastName": "Robinson" } ], "abstractNote": "", "publicationTitle": "International journal of medical informatics", "publisher": "", "place": "", "date": "2006", "volume": "75", "issue": "12", "section": "", "partNumber": "", "partTitle": "", "pages": "818–828", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://www.sciencedirect.com/science/article/pii/S1386505606001559", "accessDate": "2014-10-06T09:33:37Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Information system support as a critical success factor for chronic disease management", "language": "", "libraryCatalog": "Google Scholar", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Canada" }, { "tag": "Chronic disease" }, { "tag": "Health care" }, { "tag": "North America" }, { "tag": "Positive Deviance" }, { "tag": "Primary care" }, { "tag": "Quality improvement" } ], "collections": [ "Q9EQXT9J" ], "relations": {}, "dateAdded": "2014-10-06T09:33:37Z", "dateModified": "2014-11-25T14:35:58Z" } }, { "key": "95DNUAXU", "version": 1303, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/95DNUAXU", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/95DNUAXU", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/293680/items/X75Q9E3Q", "type": "application/json" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } } }, "data": { "key": "95DNUAXU", "version": 1303, "parentItem": "X75Q9E3Q", "itemType": "attachment", "linkMode": "linked_url", "title": "Google books", "accessDate": "2014-11-21T14:17:14Z", "url": "http://books.google.no/books?id=grWb6zyrEhsC&printsec=frontcover&dq=deviant+behaviour:+readings+in+the+sociology+of+norm+violations&hl=nl&sa=X&ei=R0lvVLONEuP5ywPi7oCgBg&ved=0CBwQ6AEwAA#v=onepage&q=deviant%20behaviour%3A%20readings%20in%20the%20sociology%20of%20norm%20violations&f=false", "note": "", "contentType": "", "charset": "", "tags": [], "relations": {}, "dateAdded": "2014-11-21T14:17:14Z", "dateModified": "2014-11-21T14:17:21Z" } }, { "key": "KCWJ3D38", "version": 1301, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/KCWJ3D38", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/KCWJ3D38", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/293680/items/WRSMSTM3", "type": "application/json" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "KCWJ3D38", "version": 1301, "parentItem": "WRSMSTM3", "itemType": "note", "note": "", "tags": [], "relations": {}, "dateAdded": "2014-11-18T13:06:34Z", "dateModified": "2014-11-18T13:06:34Z" } }, { "key": "WRSMSTM3", "version": 1299, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/WRSMSTM3", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/WRSMSTM3", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Goode", "parsedDate": "1991", "numChildren": 2 }, "data": { "key": "WRSMSTM3", "version": 1299, "itemType": "journalArticle", "title": "Positive deviance: A viable concept?", "creators": [ { "creatorType": "author", "firstName": "Erich", "lastName": "Goode" } ], "abstractNote": "", "publicationTitle": "Deviant Behavior", "publisher": "", "place": "", "date": "07/1991", "volume": "12", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "289-309", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1080/01639625.1991.9967880", "citationKey": "", "url": "http://www.tandfonline.com/doi/abs/10.1080/01639625.1991.9967880", "accessDate": "2014-11-18T13:05:27Z", "PMID": "", "PMCID": "", "ISSN": "0163-9625, 1521-0456", "archive": "", "archiveLocation": "", "shortTitle": "Positive deviance", "language": "en", "libraryCatalog": "CrossRef", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [ "TJXQ4M66" ], "relations": { "owl:sameAs": "http://zotero.org/groups/305599/items/VIN29WQ3" }, "dateAdded": "2014-11-18T13:06:12Z", "dateModified": "2014-11-18T13:06:12Z" } }, { "key": "X75Q9E3Q", "version": 1298, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/X75Q9E3Q", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/X75Q9E3Q", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Sagarin", "parsedDate": "1990", "numChildren": 2 }, "data": { "key": "X75Q9E3Q", "version": 1298, "itemType": "bookSection", "title": "Reading 4: Positive Deviance an Oxymoron", "creators": [ { "creatorType": "bookAuthor", "firstName": "Clifton D.", "lastName": "Bryant" }, { "creatorType": "author", "firstName": "E.", "lastName": "Sagarin" } ], "abstractNote": "First published in 1990. Routledge is an imprint of Taylor & Francis, an informa company.", "bookTitle": "Deviant Behaviour: Readings In The Sociology Of Norm Violations", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "1990", "publisher": "Taylor & Francis", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "pages": "98-111", "ISBN": "9781317770534", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "Google Books", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Psychology / General", "type": 1 }, { "tag": "Psychology / Psychotherapy / General", "type": 1 } ], "collections": [ "TJXQ4M66" ], "relations": {}, "dateAdded": "2014-11-04T13:27:58Z", "dateModified": "2014-11-18T12:18:35Z" } }, { "key": "332M24AT", "version": 1297, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/332M24AT", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/332M24AT", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Dodge", "parsedDate": "1990", "numChildren": 0 }, "data": { "key": "332M24AT", "version": 1297, "itemType": "bookSection", "title": "Reading 3: The Over-Negativized Conceptualization of Deviance: A Programmatic Exploration", "creators": [ { "creatorType": "bookAuthor", "firstName": "Clifton D.", "lastName": "Bryant" }, { "creatorType": "author", "firstName": "D. L.", "lastName": "Dodge" } ], "abstractNote": "First published in 1990. Routledge is an imprint of Taylor & Francis, an informa company.", "bookTitle": "Deviant Behaviour: Readings In The Sociology Of Norm Violations", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "1990", "publisher": "Taylor & Francis", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "pages": "77-97", "ISBN": "9781317770534", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "en", "libraryCatalog": "Google Books", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "Psychology / General", "type": 1 }, { "tag": "Psychology / Psychotherapy / General", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2014-11-04T14:47:06Z", "dateModified": "2014-11-18T12:17:57Z" } }, { "key": "7E2AVWIA", "version": 1295, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/7E2AVWIA", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/7E2AVWIA", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2075889, "username": "RScheffel", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/rscheffel", "type": "text/html" } } }, "lastModifiedByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Walker et al.", "parsedDate": "2010-04", "numChildren": 1 }, "data": { "key": "7E2AVWIA", "version": 1295, "itemType": "journalArticle", "title": "Developing health promotion interventions: a Multisource Method applied to weight loss among low-income postpartum women", "creators": [ { "creatorType": "author", "firstName": "L.O.", "lastName": "Walker" }, { "creatorType": "author", "firstName": "Sunghun", "lastName": "Kim" }, { "creatorType": "author", "firstName": "Bobbie Sue", "lastName": "Sterling" }, { "creatorType": "author", "firstName": "Lara", "lastName": "Latimer" } ], "abstractNote": "Developing focused and relevant health promotion interventions is critical for behavioral change in a low-resource or special population. Evidence-based interventions, however, may not match the specific population or health concern of interest. This article describes the Multisource Method (MSM), which, in combination with a workshop format, may be used by health professionals and researchers in health promotion program development. The MSM draws on positive deviance practices and processes, focus groups, community advisors, behavioral change theory, and evidence-based strategies. Use of the MSM is illustrated in the development of ethnic-specific weight loss interventions for low-income postpartum women. The MSM may be useful in designing future health programs designed for other special populations for whom existing interventions are unavailable or lack relevance.", "publicationTitle": "Public Health Nursing", "publisher": "", "place": "", "date": "2010 Mar-Apr", "volume": "27", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "188-195", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Public Health Nurs", "DOI": "10.1111/j.1525-1446.2010.00841.x", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "1525-1446", "archive": "", "archiveLocation": "", "shortTitle": "Developing health promotion interventions", "language": "eng", "libraryCatalog": "NCBI PubMed", "callNumber": "", "rights": "", "extra": "PMID: 20433674 \nPMCID: PMC2879015", "tags": [ { "tag": "Community-based participatory research", "type": 1 }, { "tag": "Etnicity" }, { "tag": "Evidence-Based Practice", "type": 1 }, { "tag": "Health care professionals" }, { "tag": "Health promotion", "type": 1 }, { "tag": "Qualitative" }, { "tag": "Researchers" }, { "tag": "Texas", "type": 1 }, { "tag": "United States of America (USA)" }, { "tag": "Weight control" } ], "collections": [ "MHIQTJM2" ], "relations": {}, "dateAdded": "2014-10-07T10:14:26Z", "dateModified": "2014-11-18T10:53:56Z" } }, { "key": "7KC7XHTT", "version": 1294, "library": { "type": "group", "id": 293680, "name": "Positive deviance", "links": { "alternate": { "href": "https://www.zotero.org/groups/positive_deviance", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/293680/items/7KC7XHTT", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/positive_deviance/items/7KC7XHTT", "type": "text/html" } }, "meta": { "createdByUser": { "id": 2075889, "username": "RScheffel", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/rscheffel", "type": "text/html" } } }, "lastModifiedByUser": { "id": 2059255, "username": "Geke_vanDick", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/geke_vandick", "type": "text/html" } } }, "creatorSummary": "Chakraborty and Siriwardane", "parsedDate": "2013", "numChildren": 0 }, "data": { "key": "7KC7XHTT", "version": 1294, "itemType": "bookSection", "title": "Chapter 47 Identification of Positive Deviance—Methodology Development", "creators": [ { "creatorType": "author", "firstName": "Ayon", "lastName": "Chakraborty" }, { "creatorType": "author", "firstName": "Harshini", "lastName": "Siriwardane" }, { "creatorType": "bookAuthor", "firstName": "Purnendu", "lastName": "Mandal" } ], "abstractNote": "Corporate efforts to improve the bottom line traditionally focus on shortcoming\nand issues.A comprehensive set of analytical tools and methodologies (e.g.,\nLean Management, Six Sigma) have been developed and are deployed in attempts\nto fix identified problems. However, little guidance is available on how to actually\ncome up with improved organizational and process designs. Organizations tend to\nrely on approaches such as brainstorming that do not lead to consistent and reliable\noutcomes. It is proposed to benefit from conducting a dedicated study on internal\nsources for business improvement. This so-called positive deviance approach utilizes\ninternal best practices and converts successful, but hidden best practices into\nwidely deployed, corporate practices. The paper develops a methodology to identifying\nexceptional performers and map their behaviors and activities which made\nthem successful. 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