[
    {
        "key": "5QNYW7JV",
        "version": 121,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/5QNYW7JV",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/5QNYW7JV",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/N5B4R32C",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "5QNYW7JV",
            "version": 121,
            "parentItem": "N5B4R32C",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Abrokwah-Larbi - 2023 - The role of generative artificial intelligence (GAI) in customer personalisation (CP) development in.pdf",
            "md5": "8595ed326ed66878f307098e1c0e0323",
            "mtime": 1742483998710,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:20:02Z",
            "dateModified": "2025-03-20T15:20:02Z"
        }
    },
    {
        "key": "QY4IG84J",
        "version": 118,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/QY4IG84J",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/QY4IG84J",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/4WV5UJNJ",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "QY4IG84J",
            "version": 118,
            "parentItem": "4WV5UJNJ",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Tatvam Insights - 2024 - Tatvam Insights Partners with Acquire Digital to Revolutionize Airport Experiences at Hartsfield-Jac.pdf",
            "md5": "944a5005e8377954089072c49ce8137f",
            "mtime": 1742483902438,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:18:29Z",
            "dateModified": "2025-03-20T15:18:29Z"
        }
    },
    {
        "key": "HV8VVFBC",
        "version": 115,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/HV8VVFBC",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/HV8VVFBC",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/ZKVQDB8W",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "HV8VVFBC",
            "version": 115,
            "parentItem": "ZKVQDB8W",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Albertson - 2024 - Supply chains rise above the turmoil Experts at Atlanta expo discuss industry's challenges, changes.pdf",
            "md5": "da35a64d654b08888fe4a027fcb46f29",
            "mtime": 1742483875293,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:17:59Z",
            "dateModified": "2025-03-20T15:17:59Z"
        }
    },
    {
        "key": "UHCQQZWS",
        "version": 112,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/UHCQQZWS",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/UHCQQZWS",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/LDEQFBIQ",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "UHCQQZWS",
            "version": 112,
            "parentItem": "LDEQFBIQ",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "O'Brien - 2018 - Pushing the Envelope Bradley Airport Reaches New Heights in Customer Focus..pdf",
            "md5": "28e8a63a344cbbc00fe6c6c3098d713e",
            "mtime": 1742483818627,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:17:02Z",
            "dateModified": "2025-03-20T15:17:02Z"
        }
    },
    {
        "key": "6MUH3J6P",
        "version": 109,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/6MUH3J6P",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/6MUH3J6P",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/FR5FXPZP",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "6MUH3J6P",
            "version": 109,
            "parentItem": "FR5FXPZP",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Dayarathna et al. - 2017 - Passenger perception on terminal building facilitation at Bandaranaike International Airport.pdf",
            "md5": "b42bc941cc497657e54600a9b16852e5",
            "mtime": 1742483797312,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:16:41Z",
            "dateModified": "2025-03-20T15:16:41Z"
        }
    },
    {
        "key": "ZTRQV5UR",
        "version": 106,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/ZTRQV5UR",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/ZTRQV5UR",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/CP8WXUBB",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "ZTRQV5UR",
            "version": 106,
            "parentItem": "CP8WXUBB",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "2005 - Orlando International Airport..pdf",
            "md5": "1373dcd0530009b1fcd33fd6fc1f2b92",
            "mtime": 1742483745983,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:15:48Z",
            "dateModified": "2025-03-20T15:15:48Z"
        }
    },
    {
        "key": "34AV6UST",
        "version": 103,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/34AV6UST",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/34AV6UST",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/5UGSTQH9",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "34AV6UST",
            "version": 103,
            "parentItem": "5UGSTQH9",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "PR Newswire - 2024 - Ontario International Airport ranks among top airports in North America for customer satisfaction.pdf",
            "md5": "abaab1789e6bf5ea024b4b1610e5b8bf",
            "mtime": 1742483719586,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:15:29Z",
            "dateModified": "2025-03-20T15:15:29Z"
        }
    },
    {
        "key": "R3AEBVUC",
        "version": 100,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/R3AEBVUC",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/R3AEBVUC",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/5QRLG7UD",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "R3AEBVUC",
            "version": 100,
            "parentItem": "5QRLG7UD",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "2024 - Miami-Dade County launches “I AM MIA” customer campaign..pdf",
            "md5": "0b86040a6fa4e0706960f53a2deedc42",
            "mtime": 1742483686598,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:14:51Z",
            "dateModified": "2025-03-20T15:14:51Z"
        }
    },
    {
        "key": "WZDV73GH",
        "version": 97,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/WZDV73GH",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/WZDV73GH",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/PIXG3FFQ",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "WZDV73GH",
            "version": 97,
            "parentItem": "PIXG3FFQ",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "GUPTA et al. - 2013 - Measuring customer service A case study of Dubai International Airport..pdf",
            "md5": "eee690cf62cc524557a7c7513a8111e9",
            "mtime": 1742483663554,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:14:28Z",
            "dateModified": "2025-03-20T15:14:28Z"
        }
    },
    {
        "key": "YVQSQTS2",
        "version": 94,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/YVQSQTS2",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/YVQSQTS2",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/7ISI9Q7F",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "YVQSQTS2",
            "version": 94,
            "parentItem": "7ISI9Q7F",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Faccia et al. - 2023 - Innovation and E-Commerce Models, the Technology Catalysts for Sustainable Development The Emirate.pdf",
            "md5": "2ec66036b0d513be8d690dd9b93857d8",
            "mtime": 1742483551402,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:12:37Z",
            "dateModified": "2025-03-20T15:12:37Z"
        }
    },
    {
        "key": "E7RANF9F",
        "version": 91,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/E7RANF9F",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/E7RANF9F",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/7BU2WHQ6",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "E7RANF9F",
            "version": 91,
            "parentItem": "7BU2WHQ6",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Raafat et al. - 2023 - Impact of Applying the Artificial Intelligence in Airports' Operations (Applied on Egyptian Internat.pdf",
            "md5": "05858f13dbd6715afa6c1e878e31a129",
            "mtime": 1742483510171,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:11:54Z",
            "dateModified": "2025-03-20T15:11:54Z"
        }
    },
    {
        "key": "2B3ZIVDB",
        "version": 88,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/2B3ZIVDB",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/2B3ZIVDB",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/LSRNNUK4",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "2B3ZIVDB",
            "version": 88,
            "parentItem": "LSRNNUK4",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Subha and Archana - 2013 - Identifying the Dimensions of Service Quality as Antecedents to Passenger Satisfaction of Rajiv Gand.pdf",
            "md5": "c3ca47f38faa25a9fd8db60b2bd2fb9c",
            "mtime": 1742483484921,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:11:30Z",
            "dateModified": "2025-03-20T15:11:30Z"
        }
    },
    {
        "key": "KDMT67TX",
        "version": 85,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/KDMT67TX",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/KDMT67TX",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/3CU9LFSF",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "KDMT67TX",
            "version": 85,
            "parentItem": "3CU9LFSF",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "HARVEY - 2023 - HOW AIRPORTS ARE GETTING SMARTER..pdf",
            "md5": "a4b6d6b49e398aa11005d7497d65509c",
            "mtime": 1742483425933,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:10:36Z",
            "dateModified": "2025-03-20T15:10:36Z"
        }
    },
    {
        "key": "IQYF3P92",
        "version": 82,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/IQYF3P92",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/IQYF3P92",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/23GTPQLC",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "IQYF3P92",
            "version": 82,
            "parentItem": "23GTPQLC",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Cain et al. - 2019 - From sci-fi to sci-fact the state of robotics and AI in the hospitality industry..pdf",
            "md5": "8b73d64822e53c6a68ed246a2dc2a603",
            "mtime": 1742483358608,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:09:27Z",
            "dateModified": "2025-03-20T15:09:27Z"
        }
    },
    {
        "key": "VEG957WX",
        "version": 79,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/VEG957WX",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/VEG957WX",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/QWKPWBM6",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "VEG957WX",
            "version": 79,
            "parentItem": "QWKPWBM6",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Holz et al. - 2024 - Eliminating customer experience pain points in complex customer journeys through smart service solut.pdf",
            "md5": "24419095e5c31af802de64dd8ae71d00",
            "mtime": 1742483316901,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:08:43Z",
            "dateModified": "2025-03-20T15:08:43Z"
        }
    },
    {
        "key": "68FJ8F7H",
        "version": 76,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/68FJ8F7H",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/68FJ8F7H",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/VIBBJGQF",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "68FJ8F7H",
            "version": 76,
            "parentItem": "VIBBJGQF",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "DIANA - 2021 - Doing more with less An assessment of capacity utilisation using stochastic frontier and spectral a.pdf",
            "md5": "e564be474f63b3a4af77ecf12c80d03a",
            "mtime": 1742483284132,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:08:11Z",
            "dateModified": "2025-03-20T15:08:11Z"
        }
    },
    {
        "key": "4IUDQTCW",
        "version": 73,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/4IUDQTCW",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/4IUDQTCW",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/JF5942H2",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "4IUDQTCW",
            "version": 73,
            "parentItem": "JF5942H2",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Grieve - 2024 - Despite more passengers, Cleveland Hopkins still lags in airport rankings..pdf",
            "md5": "d574f99cef119d6b32cb94162263f400",
            "mtime": 1742483205957,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-20T15:06:53Z",
            "dateModified": "2025-03-20T15:06:53Z"
        }
    },
    {
        "key": "9U2ZVAFM",
        "version": 70,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/9U2ZVAFM",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/9U2ZVAFM",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/XBEZFG9M",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "9U2ZVAFM",
            "version": 70,
            "parentItem": "XBEZFG9M",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Mehadi et al. - 2024 - Comparative Analysis of MILP and RL Algorithms for EV Charging Scheduling at Airport Parking.pdf",
            "md5": "687201e6a1e951c45b4910917a58b652",
            "mtime": 1742421637228,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T22:00:43Z",
            "dateModified": "2025-03-19T22:00:43Z"
        }
    },
    {
        "key": "W2ZYAKFB",
        "version": 67,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/W2ZYAKFB",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/W2ZYAKFB",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/UWGN7NQT",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "W2ZYAKFB",
            "version": 67,
            "parentItem": "UWGN7NQT",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "REGNIER - 2018 - Beyond the lease True partnerships between airports and concessionaires..pdf",
            "md5": "92c0e4ec86a66575147a730bd0ba8204",
            "mtime": 1742421564335,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:59:32Z",
            "dateModified": "2025-03-19T21:59:32Z"
        }
    },
    {
        "key": "W8BB25JK",
        "version": 64,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/W8BB25JK",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/W8BB25JK",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/PPCNPB74",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "W8BB25JK",
            "version": 64,
            "parentItem": "PPCNPB74",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Alghamdi and Al-Baity - 2022 - Augmented Analytics Driven by AI A Digital Transformation beyond Business Intelligence..pdf",
            "md5": "f3b61d5ec994f5efabb1f5f3b4bdc667",
            "mtime": 1742421442295,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:57:44Z",
            "dateModified": "2025-03-19T21:57:44Z"
        }
    },
    {
        "key": "Z2T3KW2L",
        "version": 60,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/Z2T3KW2L",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/Z2T3KW2L",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/W7USJ66I",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "Z2T3KW2L",
            "version": 60,
            "parentItem": "W7USJ66I",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Alghamdi and Al-Baity - 2022 - Augmented Analytics Driven by AI A Digital Transformation beyond Business Intelligence.pdf",
            "md5": "f3b61d5ec994f5efabb1f5f3b4bdc667",
            "mtime": 1742421452133,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:57:28Z",
            "dateModified": "2025-03-19T21:57:32Z"
        }
    },
    {
        "key": "T5L8CXU4",
        "version": 57,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/T5L8CXU4",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/T5L8CXU4",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/NXDPALGP",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "T5L8CXU4",
            "version": 57,
            "parentItem": "NXDPALGP",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Wang and Siau - 2019 - Artificial Intelligence, Machine Learning, Automation, Robotics, Future of Work and Future of Humani.pdf",
            "md5": "a4bd043e0b34b455cd7bebf85f02829e",
            "mtime": 1742421321289,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:56:02Z",
            "dateModified": "2025-03-19T21:56:02Z"
        }
    },
    {
        "key": "HJXAB2Q2",
        "version": 53,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/HJXAB2Q2",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/HJXAB2Q2",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/2WD6KU2V",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "HJXAB2Q2",
            "version": 53,
            "parentItem": "2WD6KU2V",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Wang and Siau - 2019 - Artificial Intelligence, Machine Learning, Automation, Robotics, Future of Work and Future of Humani.pdf",
            "md5": "a4bd043e0b34b455cd7bebf85f02829e",
            "mtime": 1742421329760,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:55:25Z",
            "dateModified": "2025-03-19T21:55:29Z"
        }
    },
    {
        "key": "UHTC3HJP",
        "version": 50,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/UHTC3HJP",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/UHTC3HJP",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/L6CDMETK",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "UHTC3HJP",
            "version": 50,
            "parentItem": "L6CDMETK",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Mashood - 2023 - ARTIFICIAL INTELLIGENCE RECENT TRENDS AND APPLICATIONS IN INDUSTRIES..pdf",
            "md5": "e0468330ba6610cfced4faf41b8334a7",
            "mtime": 1742421242143,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:54:08Z",
            "dateModified": "2025-03-19T21:54:08Z"
        }
    },
    {
        "key": "DMYGK826",
        "version": 47,
        "library": {
            "type": "group",
            "id": 255637,
            "name": "Nvivo Lit Review",
            "links": {
                "alternate": {
                    "href": "https://www.zotero.org/groups/nvivo_lit_review",
                    "type": "text/html"
                }
            }
        },
        "links": {
            "self": {
                "href": "https://api.zotero.org/groups/255637/items/DMYGK826",
                "type": "application/json"
            },
            "alternate": {
                "href": "https://www.zotero.org/groups/nvivo_lit_review/items/DMYGK826",
                "type": "text/html"
            },
            "up": {
                "href": "https://api.zotero.org/groups/255637/items/IC2CI8GM",
                "type": "application/json"
            }
        },
        "meta": {
            "createdByUser": {
                "id": 295715,
                "username": "mswygart",
                "name": "Mandy Swygart-Hobaugh",
                "links": {
                    "alternate": {
                        "href": "https://www.zotero.org/mswygart",
                        "type": "text/html"
                    }
                }
            },
            "numChildren": 0
        },
        "data": {
            "key": "DMYGK826",
            "version": 47,
            "parentItem": "IC2CI8GM",
            "itemType": "attachment",
            "linkMode": "imported_file",
            "title": "PDF",
            "accessDate": "",
            "url": "",
            "note": "",
            "contentType": "application/pdf",
            "charset": "",
            "filename": "Abderrahmane Moubarek Sadou and Eric Tchouamou Njoya - 2023 - Applications of Artificial Intelligence in the Air Transport Industry A Bibliometric and Systematic.pdf",
            "md5": "c50af53692f9abddb6c66105e6ccabef",
            "mtime": 1742421187504,
            "tags": [],
            "relations": {},
            "dateAdded": "2025-03-19T21:53:12Z",
            "dateModified": "2025-03-19T21:53:12Z"
        }
    }
]