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Previous studies have shown variable effectiveness in telephone and mailed reminders to patients.", "publicationTitle": "Journal of the American Board of Family Practice", "publisher": "", "place": "", "date": "2001", "volume": "14", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "193-6", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&D=cctr&AN=CN-00347946", "accessDate": "2014-01-07T20:00:12Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Effectiveness of telephone reminders in improving rate of appointments kept at an outpatient clinic", "language": "", "libraryCatalog": "Ovid (CCTR)", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T20:00:12Z", "dateModified": "2014-01-07T20:00:12Z" } }, { "key": "XHMBHRH6", "version": 2, "library": { "type": "group", "id": 240585, "name": "cliniques_externes_cochrane", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240585/items/XHMBHRH6", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane/items/XHMBHRH6", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Reti", "numChildren": 0 }, "data": { "key": "XHMBHRH6", "version": 2, "itemType": "journalArticle", "title": "Improving outpatient department efficiency: a randomized controlled trial comparing hospital and general-practice telephone reminders.", "creators": [ { "creatorType": "author", "firstName": "S", "lastName": "Reti" } ], "abstractNote": "AIMS: This study aimed to ascertain whether or not telephone reminders reduce non-attendance at hospital outpatient clinics and whether telephone reminders from general practitioners are more effective than those made from hospitals.", "publicationTitle": "The New Zealand medical journal", "publisher": "", "place": "", "date": "", "volume": "116", "issue": "1175", "section": "", "partNumber": "", "partTitle": "", "pages": "", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&D=cctr&AN=CN-00438920", "accessDate": "2014-01-07T19:57:40Z", "PMID": "", "PMCID": "", "ISSN": "0028-8446", "archive": "", "archiveLocation": "", "shortTitle": "Improving outpatient department efficiency", "language": "", "libraryCatalog": "Ovid (CCTR)", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:57:40Z", "dateModified": "2014-01-07T19:57:45Z" } }, { "key": "KN4ZXTHX", "version": 2, "library": { "type": "group", "id": 240585, "name": "cliniques_externes_cochrane", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240585/items/KN4ZXTHX", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane/items/KN4ZXTHX", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Palaniappan et al.", "numChildren": 0 }, "data": { "key": "KN4ZXTHX", "version": 2, "itemType": "journalArticle", "title": "Collecting patient race/ethnicity and primary language data in ambulatory care settings: a case study in methodology", "creators": [ { "creatorType": "author", "firstName": "LP", "lastName": "Palaniappan" }, { "creatorType": "author", "firstName": "EC", "lastName": "Wong" }, { "creatorType": "author", "firstName": "JJ", "lastName": "Shin" }, { "creatorType": "author", "firstName": "MR", "lastName": "Moreno" }, { "creatorType": "author", "firstName": "R", "lastName": "Otero-Sabogal" } ], "abstractNote": "Objective. To collect patient race/ethnicity and language (r/e/l) in an ambulatory care setting. Data Sources/Study Setting. The Palo Alto Medical Foundation (PAMF), December 2006-May 2008. Study Design. Three pilot studies: (1) Comparing mail versus telephone versus clinic visit questionnaire distribution; (2) comparing the front desk method (FDM) versus exam room method (ERM) in the clinic visit; and (3) determining resource allocation necessary for data entry. Data Collection/Extraction Methods. Studies were planned and executed by PAMF's Quality and Planning division. Principal Findings. Collecting r/e/l data during clinic visits elicited the highest response rate. The FDM yielded higher response rate than the ERM. One full-time equivalent is initially necessary for data entry. Conclusions. Conducting sequential studies can help guide r/e/l collection in a short time frame.", "publicationTitle": "Health Services Research", "publisher": "", "place": "", "date": "", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "1750-61", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&D=clcmr&AN=CMR-14675", "accessDate": "2014-01-07T19:41:13Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "Collecting patient race/ethnicity and primary language data in ambulatory care settings", "language": "", "libraryCatalog": "Ovid (CLCMR)", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:41:13Z", "dateModified": "2014-01-07T19:57:22Z" } }, { "key": "78XQCQJP", "version": 2, "library": { "type": "group", "id": 240585, "name": "cliniques_externes_cochrane", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240585/items/78XQCQJP", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_cochrane/items/78XQCQJP", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Hing E", "parsedDate": "2005", "numChildren": 0 }, "data": { "key": "78XQCQJP", "version": 2, "itemType": "journalArticle", "title": "Effects of form length and item format on response patterns and estimates of physician office and hospital outpatient department visits. National Ambulatory Medical Care Survey and National Hospital Ambulatory Medical Care Survey, 2001.", "creators": [ { "creatorType": "author", "firstName": "Schappert SM", "lastName": "Hing E" } ], "abstractNote": "OBJECTIVES: This report describes effects due to form length and/or item formats on respondent cooperation and survey estimates.", "publicationTitle": "Vital and health statistics", "publisher": "", "place": "", "date": "2005", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "1-32", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&D=cctr&AN=CN-00522851", "accessDate": "2014-01-07T19:57:12Z", "PMID": "", "PMCID": "", "ISSN": "0083-2057", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "Ovid (CCTR)", "callNumber": "", "rights": "", "extra": "", "tags": [], 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