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Peter", "lastName": "Schwiebert" } ], "abstractNote": "The most convenient and easy-to-use clinical manual available for outpatient medicine and family practiceA Doody's Core Title ESSENTIAL PURCHASE\"the book is informative and well written. This will be a welcome addition to the library at the Family Medicine Center and a great resource in preparing teaching pearls for residents and medical students.\"--Doody's Review ServiceFamily Medicine is the ultimate at-a-glance guide to the diagnosis and treatment of common primary care problems. The book spans the full scope of ambulatory medicine, and is organized according to the flow of patient care--starting with insights into signs and symptoms, followed by expert disease management recommendations. The information is presented in a manner that enables you to quickly formulate a list of possible diagnoses, perform cost-effective diagnostic work-up, and prescribe therapy. 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Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States.Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming. Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 - 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. 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A quality focused center uses strategies to identify issues and develop plans that will result in better outcomes and practices that will remain as an ongoing cycle for the future. Quality service involves continuous improvement efforts as it is very easy to lose focus on various areas of the hospital. Although there are numerous areas needed for improvement the main drive in attaining and sustaining great performance is to make sure patients and employees are completely satisfied while achieving the organization's mission. It is important to tie in patient and employee satisfaction initiatives as it helps develop consistent communication. This is an observational study focused on Memorial Sloan-Kettering Cancer Hospital- Breast Center in New York, NY. The purpose of this report is to discuss ways for the Breast Center to improve perceived patient satisfaction levels in an outpatient infusion waiting room. The focus of the research was to gain insight as a researcher and as an employee observing patient dissatisfaction due to chemotherapy infusion delays. Literature reviews on patient flow, customer service initiatives, process improvements and research strategies within the healthcare industry were conducted. Keywords: Health Care Administration, Dr. Dana Hart, patient satisfaction, employee perspective, waiting times, patient-employee relationship, patient education.", "thesisType": "", "university": "", "place": "", "date": "2013", "series": "", "seriesNumber": "", "numPages": "", "DOI": "", "ISBN": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "Open WorldCat", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:17:26Z", "dateModified": "2014-01-07T19:17:26Z" } }, { "key": "52NKDTDS", "version": 2, "library": { "type": "group", "id": 240580, "name": "cliniques_externes_sources_diverses", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240580/items/52NKDTDS", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses/items/52NKDTDS", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Nikam", "parsedDate": "2013", "numChildren": 0 }, "data": { "key": "52NKDTDS", "version": 2, "itemType": "book", "title": "Patient Satisfaction In Outpatient Department", "creators": [ { "creatorType": "author", "firstName": "Deepak", "lastName": "Nikam" } ], "abstractNote": "", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2013", "publisher": "LAP LAMBERT Academic Publishing", "place": "Saarbrücken", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "numPages": "", "ISBN": "9783659422348 3659422347", "DOI": "", "citationKey": "", "url": "http://nbn-resolving.de/urn:nbn:de:101:1-201309219806", "accessDate": "2014-01-07T19:17:02Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "Open WorldCat", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:17:02Z", "dateModified": "2014-01-07T19:17:02Z" } }, { "key": "MC3GWNH9", "version": 2, "library": { "type": "group", "id": 240580, "name": "cliniques_externes_sources_diverses", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240580/items/MC3GWNH9", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses/items/MC3GWNH9", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Guinane and Davis", "parsedDate": "2011", "numChildren": 0 }, "data": { "key": "MC3GWNH9", "version": 2, "itemType": "book", "title": "Improving quality in outpatient services", "creators": [ { "creatorType": "author", "firstName": "Carole S", "lastName": "Guinane" }, { "creatorType": "author", "firstName": "Noreen", "lastName": "Davis" } ], "abstractNote": "\"A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges outlining the policies, procedures, and plans required for success.Stimulating readers with a wealth of practical applications, stories, and examples, the book details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. It introduces powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors. It also: Lists mandatory policies and procedures; Contains practice drills to prepare you for real-world scenarios; Explains how to create a report card to measure quality at all levels; Includes a sample curriculum that outlines the courseware required by OSHA and other licensing and regulatory agencies. The authors address documentation and human resources factors and supply an abundance of information and resources in the appendices, including how and where to apply for certification, medical record review tools, policy and procedure checklists, and a state-by-state listing of resources available for outpatient and ambulatory programs. Explaining how to involve patients in the decision making process, the text details a proven system for evaluating quality at all levels of your organization\"--Provided by publisher.", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2011", "publisher": "Productivity Press", "place": "New York", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "numPages": "", "ISBN": "9781439850602 1439850607", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "Open WorldCat", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:12:22Z", "dateModified": "2014-01-07T19:12:22Z" } }, { "key": "GGXUXH36", "version": 2, "library": { "type": "group", "id": 240580, "name": "cliniques_externes_sources_diverses", "links": { "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/240580/items/GGXUXH36", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/cliniques_externes_sources_diverses/items/GGXUXH36", "type": "text/html" } }, "meta": { "createdByUser": { "id": 1234830, "username": "chumtransformation", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/chumtransformation", "type": "text/html" } } }, "creatorSummary": "Woodrow Wilson Rehabilitation Center (Fishersville", "parsedDate": "2006", "numChildren": 0 }, "data": { "key": "GGXUXH36", "version": 2, "itemType": "book", "title": "Outpatient services", "creators": [ { "creatorType": "author", "firstName": "Va.)", "lastName": "Woodrow Wilson Rehabilitation Center (Fishersville" } ], "abstractNote": "", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2006", "publisher": "The Center", "place": "Fishersville, VA", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "numPages": "", "ISBN": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "Open WorldCat", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2014-01-07T19:10:46Z", "dateModified": "2014-01-07T19:10:46Z" } } ]