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R.", "lastName": "Bettman" }, { "creatorType": "author", "firstName": "C. W.", "lastName": "Park" } ], "abstractNote": "", "publicationTitle": "Journal of Consumer Research", "publisher": "", "place": "", "date": "1980", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "234-248", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "FUHFKN77", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/FUHFKN77", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/FUHFKN77", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Bouwman", "numChildren": 0 }, "data": { "key": "FUHFKN77", "version": 1, "itemType": "report", "title": "The Use of Protocol Analysis in Accounting Research", "creators": [ { "creatorType": "author", "firstName": "M. J.", "lastName": "Bouwman" } ], "abstractNote": "", "reportNumber": "", "reportType": "", "institution": "unpublished working paper, University of Oregon, Eugene, Oregon, 1983", "place": "", "date": "", "seriesTitle": "", "seriesNumber": "", "pages": "", "DOI": "", "ISBN": "", "citationKey": "", "url": "", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "5U9MH58U", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/5U9MH58U", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/5U9MH58U", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Chi", "parsedDate": "1997", "numChildren": 0 }, "data": { "key": "5U9MH58U", "version": 1, "itemType": "journalArticle", "title": "Quantifying Qualitative Analyses of Verbal Data: A Practical Guide", "creators": [ { "creatorType": "author", "firstName": "M. T. H.", "lastName": "Chi" } ], "abstractNote": "", "publicationTitle": "Journal of the Learning Sciences", "publisher": "", "place": "", "date": "1997", "volume": "6", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "271-315", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "AK2PXC7U", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/AK2PXC7U", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/AK2PXC7U", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Crisp", "parsedDate": "2008", "numChildren": 0 }, "data": { "key": "AK2PXC7U", "version": 1, "itemType": "journalArticle", "title": "The validity of using verbal protocol analysis to investigate the processes involved in examination marking", "creators": [ { "creatorType": "author", "firstName": "Victoria", "lastName": "Crisp" } ], "abstractNote": "This article investigates whether verbal protocol analysis is a sound methodology in the context of researching examination marking processes. As part of a larger study, six examiners marked fifty scripts at home and some further scripts during meetings (some silently and some whilst thinking aloud) for two A level examinations. Some scripts were duplicated between home and silent marking at the meeting and between home and think-aloud marking. Examiners were also interviewed. Thinking aloud did not result in significantly greater mark-to-remark differences than normal marking for either examination. Examiners often felt thinking aloud did not affect their marking, although there was some indication that it might reduce available working memory capacity when marking essays. There was no clear evidence that the nature of marking processes was qualitatively affected. The findings help to confirm that verbal protocol analysis is a sound research methodology in this context.", "publicationTitle": "Research in Education", "publisher": "", "place": "", "date": "2008", "volume": "79", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "1-12", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://www.ingentaconnect.com/content/manup/rie/2008/00000079/00000001/art00001", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [ { "tag": "A Level" }, { "tag": "Examinations" }, { "tag": "Judgement Processes" }, { "tag": "Marking Processes" } ], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "H7EC6FCN", "version": 1, "library": { "type": "group", 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Marketing Research", "publisher": "", "place": "", "date": "1980", "volume": "17", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "34-44", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "6JZEX2M6", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/6JZEX2M6", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/6JZEX2M6", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Crutcher", "parsedDate": "1994", "numChildren": 0 }, "data": { "key": "6JZEX2M6", "version": 1, "itemType": "journalArticle", "title": "Telling What We Know: The Use of Verbal Report Methodologies in Psychological Research", "creators": [ { "creatorType": "author", "firstName": "R.J.", "lastName": "Crutcher" } ], "abstractNote": "", "publicationTitle": "Psychological Science", "publisher": "", "place": "", "date": "1994", "volume": "5", "issue": "5", "section": "", "partNumber": "", "partTitle": "", "pages": "241-243", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", 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{}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "FM9Z4JPF", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/FM9Z4JPF", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/FM9Z4JPF", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Ericsson", "parsedDate": "1980", "numChildren": 0 }, "data": { "key": "FM9Z4JPF", "version": 1, "itemType": "journalArticle", "title": "Verbal reports as data.", "creators": [ { 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A.", "lastName": "Ericsson" } ], "abstractNote": "", "publicationTitle": "Applied Cognitive Psychology", "publisher": "", "place": "", "date": "2002", "volume": "16", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "981-987", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "TR9ASD5B", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/TR9ASD5B", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/TR9ASD5B", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Ericsson", "parsedDate": "2009", "numChildren": 0 }, "data": { "key": "TR9ASD5B", "version": 1, "itemType": "webpage", "title": "Protocol Analysis: methods for eliciting and analyzing valid verbal reports on thinking.", "creators": [ { "creatorType": "author", "firstName": "K.", "lastName": "Ericsson" } ], "abstractNote": "", "websiteTitle": "", "websiteType": "", "date": "2009", "publisher": "", "place": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "shortTitle": "", "language": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "44MXGM24", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/44MXGM24", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/44MXGM24", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Fonteyn et al.", "parsedDate": "1993", "numChildren": 0 }, "data": { "key": "44MXGM24", "version": 1, "itemType": "journalArticle", "title": "A Description of Think Aloud Method and Protocol Analysis", "creators": [ { "creatorType": "author", "firstName": "Marsha E.", "lastName": "Fonteyn" }, { "creatorType": "author", "firstName": "Benjamin", "lastName": "Kuipers" }, { "creatorType": "author", "firstName": "Susan J.", "lastName": "Grobe" } ], "abstractNote": "Think Aloud (TA) studies provide rich verbal data about reasoning during a problem solving task. Using TA and protocol analysis, investigators can identify the information that is concentrated on during problem solving and how that information is used to facilitate problem resolution. From this, inferences can be made about the reasoning processes that were used during the problem-solving task. In the past, the validity of data obtained from TA studies has been suspect because of inconsistencies in data collection and the inability to verify findings obtained from the slow, laborious process of protocol analysis. This article describes a means of obtaining more accurate verbal data and analyzing it in a standardized step-by-step manner.", "publicationTitle": "Qualitative Health Research", "publisher": "", "place": "", "date": "1993", "volume": "3", "issue": "4", "section": "", "partNumber": "", "partTitle": "", "pages": "430-441", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1177/104973239300300403", "citationKey": "", "url": "http://qhr.sagepub.com/cgi/content/abstract/3/4/430", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "QSBETWSK", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/QSBETWSK", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/QSBETWSK", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Gordon B. Willis", "parsedDate": "1991", "numChildren": 0 }, "data": { "key": "QSBETWSK", "version": 1, "itemType": "journalArticle", "title": "The use of verbal report methods in the development and testing of survey questionnaires", "creators": [ { "creatorType": "author", "firstName": "P. R.", "lastName": "Gordon B. Willis" } ], "abstractNote": "", "publicationTitle": "Applied Cognitive Psychology", "publisher": "", "place": "", "date": "1991", "volume": "5", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "251-267", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "2MAV89UK", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/2MAV89UK", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/2MAV89UK", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Gray and Anderson", "parsedDate": "1987", "numChildren": 0 }, "data": { "key": "2MAV89UK", "version": 1, "itemType": "journalArticle", "title": "Change-episodes in coding: when and how do programmers change their code?", "creators": [ { "creatorType": "author", "firstName": "W. D.", "lastName": "Gray" }, { "creatorType": "author", "firstName": "J. R.", "lastName": "Anderson" } ], "abstractNote": "Any change in a programmer's code or intentions while coding constitutes a change-episode. Change-episodes include error detection and correction (including false positives) as well as stylistic, and tactical changes. In this study we examine change-episodes to determine what they can add to the study of the cognition of programming. We argue that change-episodes occur most often for constructs that allow the most variability (with variability defined by the language, the task, and the programmer's history). We predict and find that those constructs that are involved in the most change-episodes are those for which much planning is needed during coding. Similarly, we discuss two ways in which a goal can be changed in a change-episode. One involves relatively minor editing of a goal's subgoals, suggesting that much planning is local to the current goal. The other entails major transformations in the goal's structure. Finally, we find that change-episodes are initiated in one of three very distinct circumstances: as an interrupt to coding, a tag-along to another change-episode, or a byproduct of symbolic execution. Our findings support the distinction between inherent and planning subgoals (2,3) and the distinction between progressive and evaluative problem-solving activities (6).", "publicationTitle": "Ablex Series Of Monographs, Edited Volumes, And Texts", "publisher": "", "place": "", "date": "1987", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "185-197", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "WRZV5FA9", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/WRZV5FA9", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/WRZV5FA9", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Gray et al.", "parsedDate": "2000", "numChildren": 0 }, "data": { "key": "WRZV5FA9", "version": 1, "itemType": "journalArticle", "title": "Analyzing a novel expertise: An unmarked road", "creators": [ { "creatorType": "author", "firstName": "W. D.", "lastName": "Gray" }, { "creatorType": "author", "firstName": "S. S.", "lastName": "Kirschenbaum" }, { "creatorType": "author", "firstName": "IJMC", "lastName": "Schraagen" }, { "creatorType": "author", "firstName": "S. F.", "lastName": "Chipman" }, { "creatorType": "author", "firstName": "V. L.", "lastName": "Shalin" } ], "abstractNote": "There are many varieties of task analysis-each with its advantages and disadvantages, each with its adherents and detractors (e.g. see the recent collections published by Annett & Stanton, 1998; Kirwan & Ainsworth, 1992). Most published descriptions focus on how to apply the technique or why it is a good technique to apply. Few accounts written by advocates of a technique are specifically directed at problems and pitfalls in applying the technique. This account is different. Although we are unabashedly enthusiastic advocates of the theory-driven combination of task analysis and protocol analysis that we employ, we hope that by identifying problems and obstacles that we encountered that more people will be better prepared and, therefore, more successful at applying these techniques. Beware -- knowing that the road is narrow, winding, and unmarked does not make the trip easy. It might, however, discourage someone from setting out in the family sedan. For those who are better equipped, knowledge of the hazards ahead may help them avoid blindly plunging forward into a known problem. It is in this spirit that we write this chapter. The following section provides a brief overview of the techniques we employ. It then introduces the known obstacles to these techniques. The main part of the chapter discusses these obstacles in the context of a specific project -- Project Nemo.", "publicationTitle": "Cognitive task analysis", "publisher": "", "place": "", "date": "2000", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "275-290", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "ENVDPGHJ", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/ENVDPGHJ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/ENVDPGHJ", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Hayes", "parsedDate": "1986", "numChildren": 0 }, "data": { "key": "ENVDPGHJ", "version": 1, "itemType": "journalArticle", "title": "The case of the silent dog-Verbal reports and the analysis of rules: A review of Ericsson and Simon's Protocol Analysis: Verbal Reports as Data", "creators": [ { "creatorType": "author", "firstName": "S.", "lastName": "Hayes" } ], "abstractNote": "", "publicationTitle": "Journal of the Experimental Analysis of Behavior", "publisher": "", "place": "", "date": "1986", "volume": "45", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "351-363", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "QZPSJCIW", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/QZPSJCIW", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/QZPSJCIW", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Hughes and Parkes", "parsedDate": "2009-06-18", "numChildren": 0 }, "data": { "key": "QZPSJCIW", "version": 1, "itemType": "journalArticle", "title": "Trends in the use of verbal protocol analysis in software engineering research", "creators": [ { "creatorType": "author", "firstName": "Janet", "lastName": "Hughes" }, { "creatorType": "author", "firstName": "Steve", "lastName": "Parkes" } ], "abstractNote": "", "publicationTitle": "Behaviour & Information Technology", "publisher": "", "place": "", "date": "June 18, 2009 2003", "volume": "22", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "127 - 140", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://www.informaworld.com/10.1080/0144929031000081341", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "0144-929X", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "TAPX4URQ", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/TAPX4URQ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/TAPX4URQ", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Isenberg", "parsedDate": "1986", "numChildren": 0 }, "data": { "key": "TAPX4URQ", "version": 1, "itemType": "journalArticle", "title": "Thinking and managing: A verbal protocol analysis of managerial problem solving", "creators": [ { "creatorType": "author", "firstName": "D. J.", "lastName": "Isenberg" } ], "abstractNote": "", "publicationTitle": "Academy of Management Journal", "publisher": "", "place": "", "date": "1986", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "775-788", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "XVJ7QBCT", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/XVJ7QBCT", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/XVJ7QBCT", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Jacoby", "parsedDate": "1978", "numChildren": 0 }, "data": { "key": "XVJ7QBCT", "version": 1, "itemType": "journalArticle", "title": "Consumer Research: A State of the Art Review", "creators": [ { "creatorType": "author", "firstName": "J.", "lastName": "Jacoby" } ], "abstractNote": "", "publicationTitle": "Journal of Marketing", "publisher": "", "place": "", "date": "1978", "volume": "42", "issue": "2", "section": "", "partNumber": "", "partTitle": "", "pages": "87-96", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "6SJMD5SI", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/6SJMD5SI", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/6SJMD5SI", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Li", "parsedDate": "2001", "numChildren": 0 }, "data": { "key": "6SJMD5SI", "version": 1, "itemType": "journalArticle", "title": "Characteristics of virtual experience in electronic commerce: A protocol analysis", "creators": [ { "creatorType": "author", "firstName": "H.", "lastName": "Li" } ], "abstractNote": "", "publicationTitle": "Journal of Interactive Marketing", "publisher": "", "place": "", "date": "2001", "volume": "15", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "13-30", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://dx.doi.org/10.1002/dir.1013", "accessDate": "", "PMID": "", "PMCID": "", "ISSN": "1520-6653", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2009-06-19T15:38:28Z", "dateModified": "2009-06-19T15:38:28Z" } }, { "key": "ZX96XFQV", "version": 1, "library": { "type": "group", "id": 2024, "name": "Verbal Protocol Analysis (Social Research Method)", "links": { "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/2024/items/ZX96XFQV", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/verbal_protocol_analysis_social_research_method/items/ZX96XFQV", "type": "text/html" } }, "meta": { "createdByUser": { "id": 13407, "username": "timolsen", "name": "Tim Olsen", "links": { "alternate": { "href": "https://www.zotero.org/timolsen", "type": "text/html" } } }, "creatorSummary": "Mao and Benbasat", "parsedDate": "2000", "numChildren": 0 }, "data": { "key": "ZX96XFQV", "version": 1, "itemType": "journalArticle", "title": "The Use of Explanations in Knowledge-Based Systems: Cognitive Perspectives and a Process-Tracing Analysis", "creators": [ { "creatorType": "author", "firstName": "Ji-Ye", "lastName": "Mao" }, { "creatorType": "author", "firstName": "Izak", "lastName": "Benbasat" } ], "abstractNote": "This exploratory research investigates the nature of explanation use and factors that influence it during users' interaction with a knowledge-based system (KBS) for decision-making. It draws upon several cognitive perspectives to help understand when, why, and how explanations are used. A verbal protocol analysis was conducted based on a laboratory experiment involving a KBS for financial analysis. Major categories of explanation use were identified, and accounted for with relevant cognitive perspectives. Results show that explanations were requested to deal with comprehension difficulties caused by various types of perceived anomalies in KBS output. There were qualitative and quantitative differences in the nature and extent of explanation use between novices and experienced professionals. These results offer new insights to why explanations are useful and important, what factors influence explanation use, and what information should be included in explanations.", "publicationTitle": "J. Manage. Inf. 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