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“Social workers have to endure criticism as an inevitable component of their jobs. They use various defences as protection: insufficient resources; inadequate management or training, and so on. These constraints are indeed endemic but if social workers were well managed, excellently resourced, thoroughly and continuously trained, would they be immune from the attacks, fierce and sober, thoughtful and thoughtless, which are commonplace in public discourse? The answer must be no. Social workers are peculiarly vulnerable to criticism, more than many other professional groups, because they work daily with moral an political conundrums of dreadful complexity.” (p23)

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We find that whilst all three nations have faced common challenges and have had recourse to similar sorts of policy instruments, there is enough diversity in their experience to suggest that 'politics still matters' and that suppositions of 'convergence' need to be heavily qualified. French On dit souvent que nous vivons actuèllement une nouvelle époque de 'convergence' de l'État providence. Sous l'effet des forces économiques internationales de plus en plus globales, on dit des gouvernements différents qu'ils sont obligés d'adopter le même programme de ligne d'action de réduction des dépenses et de recul. Dans cet article, nous examinons la plausibilité de cette prévision en considérant les expériences récentes de réforme de la Sécurité sociale dans trois nations anglophones -l'Australie, la Nouvelle-Zélande et le RoyaumeUni. 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It explores past writings on the social worker-client relationship, why the relationship was seen to be central to effectiveness and good practice, and why this perspective fell out of favour. It revisits the importance of a relationship-based approach, within a psychosocial perspective, in relation to eight areas of practice. These include the assessment task and process; relationship difficulties; people who are vulnerable or reliant on others for their well-being; situations that require practitioners to be able to hold and contain anxiety; the relationship as a foundation for capacity building, empowerment and developing people's potential; and in relation to disadvantaged and marginalised sectors of the population, how social workers can use the 'front-line' knowledge they have gained through the relationships they have created in political ways–to bear witness and report on 'social ills' as they impact on the lives of service users. 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