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This report contains the results of research into the development of a framework for performance-based transportation planning. It is intended to provide transportation organizations, planning practitioners, and transportation decision makers with practical tools and guidance for considering system performance in the multimodal transportation planning and decision-making process. It is also expected to support transportation investment decisions tailored to the specific conditions and performance needs of major transportation systems. Presented as a guidebook, it brings together lessons learned from different regions of the country and establishes a rationale for performance-based transportation planning and provides guidance for a wide range of applications having different scopes and levels of complexity. This guidebook provides a structured approach to monitoring, evaluating, and considering transportation system performance in various components of the planning process. It also includes a summary of case studies (Appendix A) and a \"Performance Measures Library\" (Appendix B) that catalogs measures currently being applied throughout the country. This guidebook should be especially valuable to planning practitioners in state departments of transportation, metropolitan planning organizations, and local transportation agencies, as well as other practitioners concerned with planning, programming, and implementing multimodal transportation projects. It should also be a useful educational resource on the concepts, tools, and procedures currently employed for establishing system performance as a basis for transportation planning and decision making.

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This report presents the results of common indicators developed for the Citizens’ Network Benchmarking Initiative. It provides an overview of the methods used for collecting statistical data from the 40 European cities and regions involved and presents the results of the main common indicators as graphs and charts, also providing information on the key points of each city or region.

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TCRP Report 136: Guidebook for Rural Demand-Response Transportation: Measuring, Assessing, and Improving Performance will be of interest to rural public transportation systems that provide demand-response transit (DRT) services and to the communities they serve. The Guidebook is a resource to assist DRT systems to measure, assess, and improve their performance, focusing on DRT systems in rural areas.

\n

Improving DRT performance requires an understanding of the characteristics of DRT and the environment within which it operates. Improving performance also requires that DRT systems measure where they are now and the progress of their performance over time. To do so, DRT systems need consistent data and clearly defined performance measures,
which will facilitate their own internal assessment as well as comparisons of performance across the industry. Once DRT systems have assessed their performance and documented
where they stand relative to their own service and compared with others, opportunities for improvement can then be considered.

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The purpose of this demonstration project was to develop for the transit industry a common methodology to determine customers' satisfaction with mass transit on local and national levels. The methodology adapted in this research study is known as the Customer Satisfaction Index (CSI). The methodology, developed by J.D. Power and Associates, was applied for the IDEA study. CSI research methodology is a tool used by industry leaders in the private sector to gain a clear picture of customers' satisfaction with the products and services offered by an industry. In addition, individual companies are able to judge their own performance relative to their competitors within an industry, formulate strategies to improve their market positions and monitor the impact their strategies ultimately have on sales.

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Establishing Credibility Through Performance Measures, presented by Walter Cherwony, VP, Gannett Fleming, Inc., at the APTA 2012 Multimodal Operations Planning Workshop.

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