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Secondly, we present the results of\nan experiment where different protocols have been tested and compared in a randomised design\nusing the basis of several quality indexes.\nStarting from some previous categorizations, and from the main factors identified in the literature,\nwe first propose an initial global framework of the questionnaire and question characteristics\nin a web survey, divided into five groups of factors. Our framework was built to follow the\nresponse process successive stages of the contact between the respondent and the questionnaire\nitself.\nThen, because it has been studied in the survey methodology literature in a very restricted\nway, the concept of ‘response quality’ is discussed and extended with some more ‘qualitative’\ncriteria that could be helpful for researchers and practitioners, in order to obtain a deeper assessment\nof the survey output.\nAs an experiment, on the basis of the factors chosen as major characteristics of the questionnaire\ndesign, eight versions of a questionnaire related to young people’s consumption patterns\nwere created. The links to these on-line questionnaires were sent in November 2005 to a target\nof 10,000 young people. The article finally presents the results of our study and discusses the\nconclusions. Very interesting results come to light; especially regarding the influence of length,\ninteraction and question wording dimensions on response quality. We discuss the effects of\nWeb-questionnaire design characteristics on the quality of data.", "publicationTitle": "Survey Research Methods", "publisher": "", "place": "", "date": "2008-03-30", "volume": "2", "issue": "1", "section": "", "partNumber": "", "partTitle": "", "pages": "21-32", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://w4.ub.uni-konstanz.de/srm/article/viewArticle/598", "accessDate": "2011-02-22T03:46:30Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "Copyright for articles published in this journal is retained by the authors, with first publication rights granted to the journal. By virtue of their appearance in this open access journal, articles are free to use, with proper attribution, in educational and other non-commercial settings.", "extra": "he first objective of this article is to propose a conceptual framework of the effects of on-line questionnaire design on the quality of collected responses. Secondly, we present the results of an experiment where different protocols have been tested and compared in a randomised design using the basis of several quality indexes.\nStarting from some previous categorizations, and from the main factors identified in the literature, we first propose an initial global framework of the questionnaire and question characteristics in a web survey, divided into five groups of factors. Our framework was built to follow the response process successive stages of the contact between the respondent and the questionnaire itself. \nThen, because it has been studied in the survey methodology literature in a very restricted way, the concept of `response quality' is discussed and extended with some more `qualitative' criteria that could be helpful for researchers and practitioners, in order to obtain a deeper assessment of the survey output.\nAs an experiment, on the basis of the factors chosen as major characteristics of the questionnaire design, eight versions of a questionnaire related to young people's consumption patterns were created. The links to these on-line questionnaires were sent in November 2005 to a target of 10,000 young people. The article finally presents the results of our study and discusses the conclusions. Very interesting results come to light; especially regarding the influence of length, interaction and question wording dimensions on response quality. 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The types of methods include inferring the presence of anger\nfrom behavior, measuring naturally occurring anger or individual differences in anger, manipulating anger, and both measuring\nand manipulating anger. We discuss the strengths and weaknesses of each method and present evidence showing that the effects\nof anger often differ from those of other negative emotions. The chapter also introduces an overarching appraisal-tendency\nframework for predicting such effects and connects the framework to broader theories and associated mechanisms. 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