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This paper documents an ‘E-Local Advisor’ application which provides street maps, directions and location of local services. The application works by receiving signals from the GPS service which interact with online mapping services that are accessed through outdoor Wi-Fi hotspots. 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Within a hotel context, this study explores the role of four key factors that influence perceptions of trust and consumer choice. An experimental design is used to investigate four independent variables: the target of the review (cord or interpersonal); overall valence of a set of reviews (positive or negative); framing of reviews (what comes first: negative or positive information); and whether or not a consumer generated numerical rating is provided together with the written text. Consumers seem to be more influenced by early negative information, especially when the overall set of reviews is negative. However, positively framed information together with numerical rating details increases both booking intentions and consumer trust. The results suggest that consumers tend to rely on easy-to-process information, when evaluating a hotel based upon reviews. Higher levels of trust are also evident when a positively framed set of reviews focused on interpersonal service. 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All rights reserved.", "publicationTitle": "Tourism Management", "publisher": "", "place": "", "date": "DEC 2011", "volume": "32", "issue": "6", "section": "", "partNumber": "", "partTitle": "", "pages": "1310-1323", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "Tourism Manage.", "DOI": "10.1016/j.tourman.2010.12.011", "citationKey": "", "url": "http://dx.doi.org/10.1016/j.tourman.2010.12.011", "accessDate": "2012-05-23", "PMID": "", "PMCID": "", "ISSN": "0261-5177", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "English", "libraryCatalog": "ISI Web of Knowledge", "callNumber": "", "rights": "", "extra": "WOS:000293716400008", "tags": [ { "tag": "Consumer generated communication", "type": 1 }, { "tag": "Electronic word of mouth", "type": 1 }, { "tag": "Hotel bookings", "type": 1 }, { "tag": "Online reviews", "type": 1 }, { "tag": "Travel choice", "type": 1 }, { "tag": "Trust", "type": 1 }, { "tag": "aesthetics", "type": 1 }, { "tag": 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"World Economic Forum", "parsedDate": "2010", "numChildren": 0 }, "data": { "key": "373PFGTC", "version": 1, "itemType": "document", "title": "The global information technology report 2009-2010", "creators": [ { "creatorType": "author", "firstName": "", "lastName": "World Economic Forum" } ], "abstractNote": "", "type": "", "date": "2010", "publisher": "WEF", "place": "", "DOI": "", "citationKey": "", "url": "http://www.networkedreadiness.com/gitr/main/fullreport/index.html", "accessDate": "2010-03-26", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-03-26T16:04:35Z", "dateModified": "2010-03-26T16:05:31Z" } }, { "key": "US8WFQED", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/US8WFQED", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/US8WFQED", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Watson et al.", "parsedDate": "2004-06", "numChildren": 1 }, "data": { "key": "US8WFQED", "version": 1, "itemType": "journalArticle", "title": "The Open Tourism Consortium:: Laying The Foundations for the Future of Tourism", "creators": [ { "creatorType": "author", "firstName": "Richard", "lastName": "Watson" }, { "creatorType": "author", "firstName": "Sigmund", "lastName": "Akselsen" }, { "creatorType": "author", "firstName": "Emmanuel", "lastName": "Monod" }, { "creatorType": "author", "firstName": "Leyland", "lastName": "Pitt" } ], "abstractNote": "The current highly fragmented multitude of information systems supporting tourism greatly increases the tourist's search costs, and while touring there is almost no information systems support. A more cohesive and integrated approach should enhance the tourist's experience in the three phases of tourism: planning, touring, and reminiscing. The emergence of u-commerce, the ultimate form of commerce, is the backdrop to identifying a series of information products that will improve the searching, management, delivery, and sharing of tourism data. It is proposed that the six products identified (TourDM, TourML, TourStyle, TourCMS, TourImplement, and TourCommunity) be developed using the open source model and the cooperative efforts of a large number of geographically dispersed students. The Open Tourism Consortium has been created to support this collaborative endeavor.", "publicationTitle": "European Management Journal", "publisher": "", "place": "", "date": "June 2004", "volume": "22", "issue": "3", "section": "", "partNumber": "", "partTitle": "", "pages": "315-326", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1016/j.emj.2004.04.014", "citationKey": "", "url": "http://www.sciencedirect.com/science/article/B6V9T-4CHBRHC-F/2/065f3088d1086cfe13646472757a273b", "accessDate": "2010-02-23T19:39:44Z", "PMID": "", "PMCID": "", "ISSN": "0263-2373", "archive": "", "archiveLocation": "", "shortTitle": "The Open Tourism Consortium", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "0025", "rights": "", "extra": "", "tags": [ { "tag": "Open tourism consortium", "type": 1 }, { "tag": "Tourism", "type": 1 }, { "tag": "Tourism data", "type": 1 }, { "tag": "Tourist information systems", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2010-02-23T23:40:39Z", "dateModified": "2010-03-02T12:45:08Z" } }, { "key": "S665KFJI", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/S665KFJI", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/S665KFJI", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Zipf", "parsedDate": "2002", "numChildren": 0 }, "data": { "key": "S665KFJI", "version": 1, "itemType": "journalArticle", "title": "User-Adaptive Maps for Location-Based Services (LBS) for Tourism", "creators": [ { "creatorType": "author", "firstName": "Alexander", "lastName": "Zipf" } ], "abstractNote": "", "publicationTitle": "", "publisher": "", "place": "", "date": "2002", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.16.7382&rep=rep1&type=pdf", "accessDate": "2010-02-24T04:00:53Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "0125", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-24T04:00:53Z", "dateModified": "2010-03-02T12:45:07Z" } }, { "key": "Q9GUMVGP", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/Q9GUMVGP", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/Q9GUMVGP", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Jin-Suk Kang et al.", "parsedDate": "2007", "numChildren": 0 }, "data": { "key": "Q9GUMVGP", "version": 1, "itemType": "conferencePaper", "title": "Design of MMS (Mobile Mapping Systems) applicable to LBS (Local Based Services)", "creators": [ { "creatorType": "author", "firstName": "", "lastName": "Jin-Suk Kang" }, { "creatorType": "author", "firstName": "", "lastName": "Yonghee You" }, { "creatorType": "author", "firstName": "", "lastName": "Mee Young Sung" } ], "abstractNote": "", "proceedingsTitle": "2007 2nd International Conference on Digital Information Management", "conferenceName": "2007 2nd International Conference on Digital Information Management", "publisher": "", "place": "Lyon, France", "date": "2007", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "487-492", "series": "", "seriesNumber": "", "DOI": "10.1109/ICDIM.2007.4444270", "ISBN": "", "citationKey": "", "url": "http://ieeexplore.ieee.org/lpdocs/epic03/wrapper.htm?arnumber=4444270", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "0000", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-23T23:47:11Z", "dateModified": "2010-03-02T12:45:06Z" } }, { "key": "K86TJEPJ", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/K86TJEPJ", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/K86TJEPJ", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Labrador et al.", "parsedDate": "2008-04-18", "numChildren": 1 }, "data": { "key": "K86TJEPJ", "version": 1, "itemType": "journalArticle", "title": "Advanced location-based services", "creators": [ { "creatorType": "author", "firstName": "Miguel A.", "lastName": "Labrador" }, { "creatorType": "author", "firstName": "Katina", "lastName": "Michael" }, { "creatorType": "author", "firstName": "Axel", "lastName": "Küpper" } ], "abstractNote": "", "publicationTitle": "Computer Communications", "publisher": "", "place": "", "date": "April 18, 2008", "volume": "31", "issue": "6", "section": "", "partNumber": "", "partTitle": "", "pages": "1053-1054", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1016/j.comcom.2008.01.033", "citationKey": "", "url": "http://www.sciencedirect.com/science/article/B6TYP-4RP0MMN-W/2/25f2b90fa52354b552c1136773f35e6c", "accessDate": "2010-02-23T19:42:13Z", "PMID": "", "PMCID": "", "ISSN": "0140-3664", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "0000", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-23T23:40:39Z", "dateModified": "2010-03-02T12:45:05Z" } }, { "key": "GV2P6KVH", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/GV2P6KVH", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/GV2P6KVH", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Szabo et al.", "parsedDate": "1995", "numChildren": 0 }, "data": { "key": "GV2P6KVH", "version": 1, "itemType": "journalArticle", "title": "A Virtual Reality based System Environment for Intuitive Walk-Throughs and Exploration of Large-Scale Tourist Information", "creators": [ { "creatorType": "author", "firstName": "Kornel", "lastName": "Szabo" }, { "creatorType": "author", "firstName": "Peter", "lastName": "Stucki" }, { "creatorType": "author", "firstName": "Patrick", "lastName": "Aschwanden" }, { "creatorType": "author", "firstName": "Thomas", "lastName": "Ohler" }, { "creatorType": "author", "firstName": "Renato", "lastName": "Pajarola" }, { "creatorType": "author", "firstName": "Peter", "lastName": "Widmayer" } ], "abstractNote": "", "publicationTitle": "", "publisher": "", "place": "", "date": "1995", "volume": "", "issue": "", "section": "", "partNumber": "", "partTitle": "", "pages": "", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "", "citationKey": "", "url": "http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.45.5221&rep=rep1&type=pdf", "accessDate": "2010-02-24T03:35:09Z", "PMID": "", "PMCID": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "0019", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-24T03:35:09Z", "dateModified": "2010-03-02T12:45:04Z" } }, { "key": "EXIC4F98", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/EXIC4F98", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/EXIC4F98", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Posland et al.", "parsedDate": "2001", "numChildren": 0 }, "data": { "key": "EXIC4F98", "version": 1, "itemType": "conferencePaper", "title": "CRUMPET: Creation os user-friendly mobile services personalised for Tourism", "creators": [ { "creatorType": "author", "firstName": "S", "lastName": "Posland" }, { "creatorType": "author", "firstName": "H", "lastName": "Laamanen" }, { "creatorType": "author", "firstName": "R", "lastName": "Malaka" }, { "creatorType": "author", "firstName": "A", "lastName": "Nick" }, { "creatorType": "author", "firstName": "P", "lastName": "Buckle" }, { "creatorType": "author", "firstName": "A", "lastName": "Zipf" } ], "abstractNote": "", "proceedingsTitle": "IEE 3G2001 Conf. Mobile Communication Technologies", "conferenceName": "Mobile Communication Technologies", "publisher": "", "place": "London", "date": "03/2001", "eventPlace": "", "volume": "", "issue": "", "numberOfVolumes": "", "pages": "28-32", "series": "", "seriesNumber": "", "DOI": "", "ISBN": "", "citationKey": "", "url": "http://www.elec.qmul.ac.uk/people/stefan/publications/2001-IEE%203g-crumpet.pdf", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "0000", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-24T03:40:03Z", "dateModified": "2010-03-02T12:45:03Z" } }, { "key": "5UHT83N5", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/5UHT83N5", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/5UHT83N5", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Murray and Graham", "parsedDate": "1997-12", "numChildren": 1 }, "data": { "key": "5UHT83N5", "version": 1, "itemType": "journalArticle", "title": "Exploring the dialectics of route-based tourism: the Camino de Santiago", "creators": [ { "creatorType": "author", "firstName": "Michael", "lastName": "Murray" }, { "creatorType": "author", "firstName": "Brian", "lastName": "Graham" } ], "abstractNote": "In its specific concern with route-based itineraries, this paper examines the complex tensions and conflicts that ensue from the marketing of cultural artefacts as tourism commodities. The paper analyses the characteristics and trends of the contemporary utilization of the medieval pilgrimage routes to the Galician shrine of Santiago de Compostela and distinguishes between the differing tourist sub-markets and their contrasting motivations in consuming this heritage complex. This discussion is linked with an assessment of the more subtle modifications of religious meaning by tourism activity, which pose particular problems in formulating strategies to promote this form of cultural itinerary. In proposing a synthetic model that combines the conflicting motivations and demands of pilgrims and tourists, the paper points to the need for critical awareness among those whose brief and interest lie in sustaining the integrity of route-based cultural tourism.", "publicationTitle": "Tourism Management", "publisher": "", "place": "", "date": "December 1997", "volume": "18", "issue": "8", "section": "", "partNumber": "", "partTitle": "", "pages": "513-524", "series": "", "seriesTitle": "", "seriesText": "", "journalAbbreviation": "", "DOI": "10.1016/S0261-5177(97)00075-7", "citationKey": "", "url": "http://www.sciencedirect.com/science/article/B6V9R-3SWSHX3-3/2/34cbd884332f50d92a341460d8d49966", "accessDate": "2010-02-23T19:14:16Z", "PMID": "", "PMCID": "", "ISSN": "0261-5177", "archive": "", "archiveLocation": "", "shortTitle": "Exploring the dialectics of route-based tourism", "language": "", "libraryCatalog": "ScienceDirect", "callNumber": "0037", "rights": "", "extra": "", "tags": [ { "tag": "Camino de Santiago", "type": 1 }, { "tag": "Spain", "type": 1 }, { "tag": "green tourism", "type": 1 }, { "tag": "heritage", "type": 1 }, { "tag": "pilgrimage", "type": 1 }, { "tag": "route-based tourism", "type": 1 }, { "tag": "spatial development", "type": 1 } ], "collections": [], "relations": {}, "dateAdded": "2010-02-23T23:40:39Z", "dateModified": "2010-03-02T12:45:02Z" } }, { "key": "5TFRUHZ8", "version": 1, "library": { "type": "group", "id": 12438, "name": "3G Tourism", "links": { "alternate": { "href": "https://www.zotero.org/groups/3g_tourism", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12438/items/5TFRUHZ8", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/3g_tourism/items/5TFRUHZ8", "type": "text/html" } }, "meta": { "createdByUser": { "id": 55159, "username": "edubettoni", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/edubettoni", "type": "text/html" } } }, "creatorSummary": "Salman et al.", "parsedDate": "2008", "numChildren": 1 }, "data": { "key": "5TFRUHZ8", "version": 1, "itemType": "bookSection", "title": "Development of Interactive Map-Based Tour Information System for Busan", "creators": [ { "creatorType": "author", "firstName": "Y.", "lastName": "Salman" }, { "creatorType": "author", "firstName": "Kyong-Hee", "lastName": "Lee" }, { "creatorType": "author", "firstName": "Yoonjung", "lastName": "Kim" }, { "creatorType": "author", "firstName": "Hong-In", "lastName": "Cheng" }, { "creatorType": "author", "firstName": "Hyunjeong", "lastName": "Kim" } ], "abstractNote": "The Internet is the most efficient modern media providing the tourists with the information for organizing many traveling\nactivities. It is time consuming and difficult work to organize transportation, accommodation, restaurants, adventures etc.\nfor effective and memorable trip. Although there are many tourist sites containing a great amount of information, it is not\neasy to find proper and tailored information satisfying various tourists. In this study, a development process to build the\nweb-based tour information system for Busan, Korea, and the final prototype was introduced. Current tour information websites\nand online maps were inspected first for the information, contents, services, and functions provided on the web sites. The\nuser study was conducted by employing six participants to investigate the users’ preferences and needs. Design principles\nand final contents were determined based on the user requirements analysis. A design prototype for the map-based interactive\ntourist information system was finally developed and suggested.", "bookTitle": "Computer-Human Interaction", "series": "", "seriesNumber": "", "volume": "", "numberOfVolumes": "", "edition": "", "date": "2008", "publisher": "", "place": "", "originalDate": "", "originalPublisher": "", "originalPlace": "", "format": "", "pages": "380-388", "ISBN": "", "DOI": "", "citationKey": "", "url": "http://dx.doi.org/10.1007/978-3-540-70585-7_43", "accessDate": "2010-02-23T19:47:20Z", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "SpringerLink", "callNumber": "0000", "rights": "", "extra": "", "tags": [], "collections": [], "relations": {}, "dateAdded": "2010-02-23T23:40:39Z", "dateModified": "2010-03-02T12:45:01Z" } } ]