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In this paper a corporate social responsibility audit is developed following the underlying methodology of the quality award/excellence models. Firstly the extent to which the quality awards already incorporate the development of social responsibility is examined by looking at the Malcolm Baldrige National Quality Award and the European Quality Award. It will be shown that the quality awards do not yet include ethical aspects in relation to social responsibility. Both a clear definition of social responsibility and an improved audit instrument are required. A definition and an audit instrument are developed which stimulate movement in that direction and help organisations to reflect on their position in relation to social responsibility. [ABSTRACT FROM AUTHOR]; Copyright of Journal of Business Ethics is the property of Springer Science & Business Media B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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"type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "URF82SKS", "version": 1, "parentItem": "HNG73SPT", "itemType": "note", "note": "The present study investigated whether internal versus external stakeholders perceive a company's corporate reputation differently. Eighty undergraduate students completed a 36 item survey and a 3 item scenario from the perspective of either an internal stakeholder (for example, a prospective employee) or an external stakeholder (for example, a stockholder). Three aspects of corporate reputation were examined: company performance, corporate social responsibility, and employee benefits. The results showed that internal stakeholders considered employee benefits significantly more important than external stakeholders, whereas external stakeholders considered company performance significantly more important than internal stakeholders. Similarly, job applicants considered benefits significantly more important than investors, and investors consider company performance significantly more important than job applicants. No significant differences were observed for corporate social responsibility. In addition, gender was not a significant variable. Overall, the results of this study suggest that corporate reputation is perceived differently by internal versus external stakeholders. Recognizing those differences can allow organizations to tailor their messages more effectively.", "tags": [], "relations": {}, "dateAdded": "2010-02-18T21:21:16Z", "dateModified": "2010-02-18T21:21:16Z" } }, { "key": "HNG73SPT", "version": 1, "library": { "type": "group", "id": 12040, "name": "Capella_CSR_ISO26000", "links": { "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12040/items/HNG73SPT", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000/items/HNG73SPT", "type": "text/html" } }, "meta": { "createdByUser": { "id": 138318, "username": "camresu", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/camresu", "type": "text/html" } } }, "creatorSummary": "Bailey", "parsedDate": "2005", "numChildren": 2 }, "data": { "key": "HNG73SPT", "version": 1, "itemType": "thesis", "title": "A comparison of corporate reputation as perceived by internal and external stakeholders", "creators": [ { "creatorType": "author", "firstName": "Wendi S.", "lastName": "Bailey" } ], "abstractNote": "", "thesisType": "", "university": "California State University, Long Beach", "place": "United States -- California", "date": "2005", "series": "", "seriesNumber": "", "numPages": "", "DOI": "", "ISBN": "", "citationKey": "", "url": "http://proquest.umi.com.library.capella.edu/pqdweb?did=1075704511&Fmt=7&clientId=62763&RQT=309&VName=PQD", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "Dissertation/Thesis", "tags": [ { "tag": "Business community" }, { "tag": "Corporate responsibility" }, { "tag": "Employee relations programs" }, { "tag": "Occupational psychology" }, { "tag": "Perceptions" }, { "tag": "Polls & surveys" }, { "tag": "Reputations" }, { "tag": "STAKEHOLDERS" }, { "tag": "Shareholder relations" }, { "tag": "Studies" } ], "collections": [], "relations": {}, "dateAdded": "2010-02-18T21:21:16Z", "dateModified": "2010-02-18T21:21:16Z" } }, { "key": "RE2BFMDE", "version": 1, "library": { "type": "group", "id": 12040, "name": "Capella_CSR_ISO26000", "links": { "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12040/items/RE2BFMDE", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000/items/RE2BFMDE", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/12040/items/KR3ZUQVP", "type": "application/json" } }, "meta": { "createdByUser": { "id": 138318, "username": "camresu", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/camresu", "type": "text/html" } } } }, "data": { "key": "RE2BFMDE", "version": 1, "parentItem": "KR3ZUQVP", "itemType": "attachment", "linkMode": "linked_url", "title": "pqdweb?did=1751359571&Fmt=7&clientId=62763&RQT=309&VName=PQD", "accessDate": "2010-02-18T02:55:43Z", "url": "http://proquest.umi.com.library.capella.edu/pqdweb?did=1751359571&Fmt=7&clientId=62763&RQT=309&VName=PQD", "note": "", "contentType": "", "charset": "", "tags": [], "relations": {}, "dateAdded": "2010-02-18T21:20:38Z", "dateModified": "2010-02-18T21:20:38Z" } }, { "key": "7DRMBBTG", "version": 1, "library": { "type": "group", "id": 12040, "name": "Capella_CSR_ISO26000", "links": { "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12040/items/7DRMBBTG", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000/items/7DRMBBTG", "type": "text/html" }, "up": { "href": "https://api.zotero.org/groups/12040/items/KR3ZUQVP", "type": "application/json" } }, "meta": { "createdByUser": { "id": 138318, "username": "camresu", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/camresu", "type": "text/html" } } }, "numChildren": 0 }, "data": { "key": "7DRMBBTG", "version": 1, "parentItem": "KR3ZUQVP", "itemType": "note", "note": "We are now living in an era that calls for an increased demand of responsibility. With a lack of trust in business, consumers are more cognizant of how their purchasing and investment decisions directly affect social, environmental and financial values. As a result, business leaders are now expected to not only answer to the call of corporate social responsibility (CSR) but also report their efforts throughout the process. Being profitable is no longer enough. It is time to care. This paper will address how the role of CSR in business has changed over the past 15-20 years and explain the importance for companies to transparently communicate CSR endeavors. There is a plethora of way that organizations define CSR and with the assistance of standardized reporting and a common CSR language across industries, it might be possible for companies and consumers to receive an honest answer to their call for responsibility.", "tags": [], "relations": {}, "dateAdded": "2010-02-18T21:20:38Z", "dateModified": "2010-02-18T21:20:38Z" } }, { "key": "KR3ZUQVP", "version": 1, "library": { "type": "group", "id": 12040, "name": "Capella_CSR_ISO26000", "links": { "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000", "type": "text/html" } } }, "links": { "self": { "href": "https://api.zotero.org/groups/12040/items/KR3ZUQVP", "type": "application/json" }, "alternate": { "href": "https://www.zotero.org/groups/capella_csr_iso26000/items/KR3ZUQVP", "type": "text/html" } }, "meta": { "createdByUser": { "id": 138318, "username": "camresu", "name": "", "links": { "alternate": { "href": "https://www.zotero.org/camresu", "type": "text/html" } } }, "creatorSummary": "Johnson", "parsedDate": "2009", "numChildren": 2 }, "data": { "key": "KR3ZUQVP", "version": 1, "itemType": "thesis", "title": "A call for a new code of responsibility: The value of establishing a CSR reporting standard", "creators": [ { "creatorType": "author", "firstName": "C.", "lastName": "Johnson" } ], "abstractNote": "", "thesisType": "", "university": "University of Southern California", "place": "United States -- California", "date": "2009", "series": "", "seriesNumber": "", "numPages": "", "DOI": "", "ISBN": "", "citationKey": "", "url": "http://proquest.umi.com.library.capella.edu/pqdweb?did=1751359571&Fmt=7&clientId=62763&RQT=309&VName=PQD", "accessDate": "", "ISSN": "", "archive": "", "archiveLocation": "", "shortTitle": "", "language": "", "libraryCatalog": "", "callNumber": "", "rights": "", "extra": "Dissertation/Thesis", "tags": [ { "tag": "Mass communications" } ], "collections": [], "relations": {}, "dateAdded": "2010-02-18T21:20:38Z", "dateModified": "2010-02-18T21:20:38Z" } } ]